Senior Service Designer

Overview

Design. Disrupt. Repeat.Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government.

We’re

passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing

needs.

We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone.

We believe that while

good design

makes for

a good product

, human-centered design makes for an excellent one.

Contributions

ContributionsAs a service

designer

, you will

be responsible for

guiding government clients through our Design Intelligence

framework

,

incorporating human-centered methods to solve end to end

organization

and experience challenges.

You will lead and

facilitate

discovery sessions that uncover customer pain points

and

identify

enterprise

opportunities

.

You will

serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.Responsibilities

:Participate

in all aspects of discovery to

understand:

client mission

and

goals;

stakeholders,

users

and their ecosystems; current state journeys; user segments; program and project objectivesConduct workshops and interviews to

frame pain points

and

opportunities

; define problem statements and

validate

hypothesisS

ynthesize research

and

data

to communicate insights

and make recommendations

that will shape

mission/program strategy

,

service

and workflow

innovations

, and

a compelling

future

experience visionCreate

journey maps, service blueprints,

vision road maps,

personas,

ecosystem

and experience maps

that articulate

needs, gaps, and

actionable recommendations for organizational and

process improvementsCollaborate and communicate stakeholder and user needs on a cross functional team within an agile environmentUnderstand and embrace the specifications and constraints of a given technology, platform and/or operational environment

and understand how research should be integrated into technological considerationsEnsure

all deliverables across a variety of projects

are produced at the highest quality

Qualifications

QualificationsAbility to obtain a U.S. government

Public Trust S

ecurity

C

learance6

+ years of experience in human centered design, service design,

and

/or

customer experience

designCurrent portfolio

demonstrating

ideology, methods, tools, skills, and craftThorough knowledge and

d

emonstrated

experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprintsAbility to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystemsExperience

working on a scrum team within the Agile delivery framework

and experience integrating research and design into technical sprints including writing

stories and story pointingProficiency

in tools like Adobe Creative Suite, Mural, and

LucidchartDesire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcomeExperience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managersA natural curiosity for solving problems coupled with strong analytical skillsA collaborative nature with excellent written communication and presentation skillsExperience working in a project-based environmentDegree or equivalent experience in HCD, and/or

service

designU.S. CitizenBonus PointsPrevious

work experience in or with the federal governmentPrevious

work experience as a consultant

About

steampunk

AboutSteam

punkSteampunk is a

Change Agent

in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian,

Health

and DoD sectors. Through our

Design Intelligence process

, we are fundamentally changing the expectations our

Federal

clients have for true shared accountability in solving their toughest mission challenges. As an

employee owned

company

, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit

http://www.steampunk.com

.We are an equal opportunity

employer

and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status,

protected veteran status, or any other characteristic protected by law.Steampunk

participates

in the E-Verify program.

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