Recorded Future
Community Manager
Recorded Future, Boston, Massachusetts, us, 02298
Program Manager, Community
Recorded Future is looking for a client-obsessed Community Manager to tap into the greatest threat intelligence user community. This person will be dedicated to developing and delivering high-quality experiences for Recorded Future clients. Responsibilities include aligning community strategy to our overarching company objectives, driving community engagement, developing content, soliciting user feedback, and reporting on key performance indicators.
Key Responsibilities
Administer and moderate client-specific community platforms, including Salesforce Experience Cloud and Slack
Develop and execute an engagement strategy for our power users, champion clients, and free users to foster peer-to-peer relationships and activity
Drive participation on community platforms, including commenting, answering questions, and proactively reaching out to users
Set engagement goals, create reporting dashboards to evaluate success, and own results by adjusting plans if the targets aren’t being met
Create, remix, and curate content on best practices and recommendations to incorporate intelligence into our clients’ daily lives
Gather qualitative and quantitative data from community feedback pools, generate insights, and share findings with respective parties who can action them
What you bring
Passionate about cultivating user excitement, advocating for quality user experience, and championing the community’s role in achieving the company’s strategic objectives
Proven track record of success building online communities serving different audiences from the ground up
Demonstrated project and program management expertise, particularly working across departments and teams
Strong written and verbal communication skills
Experience with online community platforms such as Salesforce Experience Cloud, Slack, inSided (now Gainsight Community), or similar
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.
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Recorded Future is looking for a client-obsessed Community Manager to tap into the greatest threat intelligence user community. This person will be dedicated to developing and delivering high-quality experiences for Recorded Future clients. Responsibilities include aligning community strategy to our overarching company objectives, driving community engagement, developing content, soliciting user feedback, and reporting on key performance indicators.
Key Responsibilities
Administer and moderate client-specific community platforms, including Salesforce Experience Cloud and Slack
Develop and execute an engagement strategy for our power users, champion clients, and free users to foster peer-to-peer relationships and activity
Drive participation on community platforms, including commenting, answering questions, and proactively reaching out to users
Set engagement goals, create reporting dashboards to evaluate success, and own results by adjusting plans if the targets aren’t being met
Create, remix, and curate content on best practices and recommendations to incorporate intelligence into our clients’ daily lives
Gather qualitative and quantitative data from community feedback pools, generate insights, and share findings with respective parties who can action them
What you bring
Passionate about cultivating user excitement, advocating for quality user experience, and championing the community’s role in achieving the company’s strategic objectives
Proven track record of success building online communities serving different audiences from the ground up
Demonstrated project and program management expertise, particularly working across departments and teams
Strong written and verbal communication skills
Experience with online community platforms such as Salesforce Experience Cloud, Slack, inSided (now Gainsight Community), or similar
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.
#J-18808-Ljbffr