GEICO
Senior UX/UI Designer (Agent Experience)
GEICO, Chevy Chase, Maryland, United States, 20815
GEICO is looking for an accomplished, customer obsessed, and results oriented Senior UX/UI Designer. The ideal candidate will be comfortable working with a variety of business partners and delivering design solutions. Collaborates with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide feedback.
As a Senior UX/UI designer you will be responsible for designing high quality solutions that put the customer at the center and achieving outcomes that move our business forward. You work directly with product management to develop solutions that achieve our customer and business needs. You will be part of a multi-disciplinary design and research team that values people, human-centered design and a growth mindset.
This designer role will focus on improving the agent experience across various segments and channels, including understanding agent pain points, framing problems, ideating unique solutions, and testing relentlessly with our agents. We work closely with agents and internal partners so a passion for collaborating and thinking differently will be key in this role.
This position is a hybrid role that requires to be on-site 3 days a week at one of the following locations:
Chevy Chase, MD; Chicago, IL; Fredericksburg/Richmond, VA
Job ResponsibilitiesCollaborates with product, engineering, and business teams to uncover customer and business needsTranslates complex ideas into understandable concepts and solutions that evolve and enhance the product experienceManages through shifting priorities to provide clear direction and input on product prioritization and support early product definitionAdvocates for the customer through human-centered design methods, including discovery, research, and user testingFacilitates and participates in workshops with internal and external stakeholders to align with business needsCreates process and user flows, wireframes, journey maps, and user interface specificationsDelivers design assets for acceptance, development, and delivery to market in partnership with engineering
Basic Qualifications:5+ years of experience (or 3+ with Masters degree) with User Experience designExperience designing for cross channel e.g. responsive web and native mobile interfaces
Preferred Qualifications:Demonstrate ability to work across design processes e.g. user research, user experience design, UI design and specificationsAbility to collaborate with Product Management, Engineering and Operations teamsEffective communication and storytelling skillsProficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teamsFamiliarity with working in an established design system and agile development teams
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting periodPaid Vacation, Sick and Parental Leave401(k) PlanTuition ReimbursementPaid Training and LicensuresBenefits may be different by location. Benefit eligibility requirements vary and may include length of service.Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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As a Senior UX/UI designer you will be responsible for designing high quality solutions that put the customer at the center and achieving outcomes that move our business forward. You work directly with product management to develop solutions that achieve our customer and business needs. You will be part of a multi-disciplinary design and research team that values people, human-centered design and a growth mindset.
This designer role will focus on improving the agent experience across various segments and channels, including understanding agent pain points, framing problems, ideating unique solutions, and testing relentlessly with our agents. We work closely with agents and internal partners so a passion for collaborating and thinking differently will be key in this role.
This position is a hybrid role that requires to be on-site 3 days a week at one of the following locations:
Chevy Chase, MD; Chicago, IL; Fredericksburg/Richmond, VA
Job ResponsibilitiesCollaborates with product, engineering, and business teams to uncover customer and business needsTranslates complex ideas into understandable concepts and solutions that evolve and enhance the product experienceManages through shifting priorities to provide clear direction and input on product prioritization and support early product definitionAdvocates for the customer through human-centered design methods, including discovery, research, and user testingFacilitates and participates in workshops with internal and external stakeholders to align with business needsCreates process and user flows, wireframes, journey maps, and user interface specificationsDelivers design assets for acceptance, development, and delivery to market in partnership with engineering
Basic Qualifications:5+ years of experience (or 3+ with Masters degree) with User Experience designExperience designing for cross channel e.g. responsive web and native mobile interfaces
Preferred Qualifications:Demonstrate ability to work across design processes e.g. user research, user experience design, UI design and specificationsAbility to collaborate with Product Management, Engineering and Operations teamsEffective communication and storytelling skillsProficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teamsFamiliarity with working in an established design system and agile development teams
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting periodPaid Vacation, Sick and Parental Leave401(k) PlanTuition ReimbursementPaid Training and LicensuresBenefits may be different by location. Benefit eligibility requirements vary and may include length of service.Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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