Talbots
Manager Store Communications
Talbots, Hingham, Massachusetts, us, 02043
Basic Purpose
The Manager, Store Communications leads strategic communication of
the
vision, purpose, and goals of
all
store initiatives
to
optimize
adoption and outcomes
. This role curates and prioritizes communication from functional business partners to
establish
a singular brand voice across all channels. Highly detail-oriented, organized, and strategic, the Manager ensures that all messaging is consistent and impactful. Superior written and verbal communication skills are essential, enabling clear and effective articulation of information to store teams and field leadership.
Principal Accountabilities
Lead the strategy, development and implementation of all store and field leader communication programs and initiatives, partnering with the Store Support Team and business partners throughout the organization to determine optimal timing, format and delivery of information.
Compose messaging for daily, weekly and monthly communications; proofread and edit submissions from business partners to ensure conciseness, clarity and consistent brand voice, and conduct further research of content as needed to maximize understanding and adoption.
Work with functional partners to manage daily communication of promotional events and activities, including updates of posted details and maintenance of planning calendars.
Manage stores’ intranet with the goal of maximizing engagement and optimizing user experience through intuitive placement of content, engaging design and navigation, and diligent maintenance of documents and links.
Maintain strong quality assurance and high level of accuracy across all communication deliverables and channels.
Continually evaluate communication methods and vehicles and recommend solutions for refining, streamlining, and automating delivery of communication to the field.
Function as an advocate for stores
in meetings and interactions with business partners
to ensure
store teams’
priorities are considered
and their
ability to focus on
business
is protected
.
Research and understand key business
needs and
challenges
to inform decisions around
content,
timing
and delivery of communication
.
Leverage
all sources of store
and field
feedback
, including
roundtables,
surveys
and discussion boards,
to
identify
global trends
and
issues and
assess
needs for further communication or education.
Internal and External Relationships
Internal
Store Operations & Systems
Visual
Merchandising
Marketing
Company Planning
Inventory Planning
Human Resources
Loss Prevention
Finance
Senior Leadership
External
Functional business partners at all KnitWell Group brands
Vendors and service providers
Education/Experience/Knowledge
Bachelor’s degree
8+ years of experience in a
fast-paced
retail
or hospitality
environment with exposure to both communications and operations
Proven success designing and executing
successful
communications strategies and campaigns
Exceptional
writing
,
proofreading
and editing
skills
; a
bility to
write compelling content and edit
content from multiple sources to
convey
a singular brand voice
Operational mindset
with
e
xcellent organizational and planning skills
and
a
bility to
think analytically and strategicall
y
Excellent project management
and time management
skills
with
a
bility to
manage multiple
projects
concurrently and
adapt to changing priorities
Strong interpersonal
skills
;
ability to foster and
maintain
positive and collaborative working relationships
with partners at all levels throughout the organization
Proficiency
with all Microsoft Office applications including Outlook and Teams; experience with Adobe InDesign
preferred
Functional knowledge of, interest in, and adaptability to
emerging
office and communication technologies
The above statements are intended to describe the general nature and level of work
being performed by people assigned to this job. They are not intended to be an exhaustive list
of all responsibilities, duties and skills
required of
personnel assigned to this job .
#J-18808-Ljbffr
The Manager, Store Communications leads strategic communication of
the
vision, purpose, and goals of
all
store initiatives
to
optimize
adoption and outcomes
. This role curates and prioritizes communication from functional business partners to
establish
a singular brand voice across all channels. Highly detail-oriented, organized, and strategic, the Manager ensures that all messaging is consistent and impactful. Superior written and verbal communication skills are essential, enabling clear and effective articulation of information to store teams and field leadership.
Principal Accountabilities
Lead the strategy, development and implementation of all store and field leader communication programs and initiatives, partnering with the Store Support Team and business partners throughout the organization to determine optimal timing, format and delivery of information.
Compose messaging for daily, weekly and monthly communications; proofread and edit submissions from business partners to ensure conciseness, clarity and consistent brand voice, and conduct further research of content as needed to maximize understanding and adoption.
Work with functional partners to manage daily communication of promotional events and activities, including updates of posted details and maintenance of planning calendars.
Manage stores’ intranet with the goal of maximizing engagement and optimizing user experience through intuitive placement of content, engaging design and navigation, and diligent maintenance of documents and links.
Maintain strong quality assurance and high level of accuracy across all communication deliverables and channels.
Continually evaluate communication methods and vehicles and recommend solutions for refining, streamlining, and automating delivery of communication to the field.
Function as an advocate for stores
in meetings and interactions with business partners
to ensure
store teams’
priorities are considered
and their
ability to focus on
business
is protected
.
Research and understand key business
needs and
challenges
to inform decisions around
content,
timing
and delivery of communication
.
Leverage
all sources of store
and field
feedback
, including
roundtables,
surveys
and discussion boards,
to
identify
global trends
and
issues and
assess
needs for further communication or education.
Internal and External Relationships
Internal
Store Operations & Systems
Visual
Merchandising
Marketing
Company Planning
Inventory Planning
Human Resources
Loss Prevention
Finance
Senior Leadership
External
Functional business partners at all KnitWell Group brands
Vendors and service providers
Education/Experience/Knowledge
Bachelor’s degree
8+ years of experience in a
fast-paced
retail
or hospitality
environment with exposure to both communications and operations
Proven success designing and executing
successful
communications strategies and campaigns
Exceptional
writing
,
proofreading
and editing
skills
; a
bility to
write compelling content and edit
content from multiple sources to
convey
a singular brand voice
Operational mindset
with
e
xcellent organizational and planning skills
and
a
bility to
think analytically and strategicall
y
Excellent project management
and time management
skills
with
a
bility to
manage multiple
projects
concurrently and
adapt to changing priorities
Strong interpersonal
skills
;
ability to foster and
maintain
positive and collaborative working relationships
with partners at all levels throughout the organization
Proficiency
with all Microsoft Office applications including Outlook and Teams; experience with Adobe InDesign
preferred
Functional knowledge of, interest in, and adaptability to
emerging
office and communication technologies
The above statements are intended to describe the general nature and level of work
being performed by people assigned to this job. They are not intended to be an exhaustive list
of all responsibilities, duties and skills
required of
personnel assigned to this job .
#J-18808-Ljbffr