Telecommunications Analyst

Why Ensign?Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast growing post-acute care industry. ESI provides service and support to over 300 facilities in the long term care continuum that employ over 40,000 employees.ESI is known as the “Service Center” and it provides the facilities and leaders it serves with necessary “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!Duties and Responsibilities

Support and maintain all telco MAC, provider outages and coordinate technical dispatches for any affiliated sites.All duties and responsibilities shall be performed as set forth in our established policies and procedures.Adheres to and assures compliance with Code of Conduct, organization policies and procedures and all applicable rules, regulations and standards as promulgated by Federal, State, and accrediting agencies or regulating bodies. This includes, but is not limited to, Department of Health, Centers of Medicare and Medicaid Services, and other applicable regulatory agencies.Assume the responsibility of and accountability for the job duties of the Telco Helpdesk/Support Analyst.Support phone and telecommunications issues within the organization and various vendors.Ability to properly analyze telecommunications networks, specifically with regard to voice and data communications.Measure the traffic that comes across the organization’s network and the costs associated with this traffic.Monitors the network and works to improve stability and availability while enhancing security features.Perform work as scheduled and instructed by the Director of Telecommunications.Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the organization.Other related duties and responsibilities that may become necessary to ensure that the needs of the organization are met.Knowledge, Skills & Abilities:

Required 3-5 years of telecommunications experience.Avaya PBX experience – at least 1-3 years a plus.25% travel required.Demonstrate skill in telecommunication network design and Telco.Technical and managerial skills to monitor and control communications systems performance.Customer service and performance-driven.Ability to work effectively with team members of all levels.Working Conditions

Works in office areas.Moves intermittently during working hours.Works beyond normal working hours on weekends and holidays, when necessary.What You'll Receive In Return

As part of the Ensign Services family, you'll enjoy many perks including but not limited to: excellent compensation, comprehensive benefits package, PTO, 401K matching, stock options, amazing company culture and not to mention- opportunities for professional growth and advancement.Compensation: $28.86-$33.65/hour DOE; may be eligible for bonus.

Pay is based on a number of factors including years of relevant experience, job-related knowledge, skills, and experience. Individuals employed in this position may also be eligible to earn bonuses. Ensign Services is a total compensation company. Dependent on the position offered, equity, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information regarding our benefits offered, check out our website @

ensignbenefits.com.

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