Communication Center Representative (call center)

Call Center Representative

TruPartner Credit Union

in

Cincinnati, Ohio

is actively seeking a sociable and ambitious

full-time Call Center Representative

to communicate with members about plans and services. Are you a positive person that flourishes with social interaction? Do you enjoy helping the community with quality customer service? Are you looking to join a

team-oriented

and

top-industry

company? If yes, keep reading!We provide

great benefits and perks , including

health, dental, vision, and prescription coverage. Life and disability insurance

are at no cost to employees. We also offer

immediate enrollment in our 401(k) plan, and an onsite gym available 24/7 . If this sounds like the right call center opportunity for you,

apply today !About TruPartner Credit Union

Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. TruPartner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs. Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we love to give top-notch service to our 17,000+ member-owners.TruPartner is filled with friendly, courteous, knowledgeable, and educated staff that offers a

team-oriented

and

collaborative environment

for everyone to succeed!A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE

As a representative, you are valuable to the credit union for being the first point of contact with our members. With excellent communication, you answer incoming calls and proactively discuss with members various information, such as policies, programs, orders, payments, products, and services. You enjoy listening and empathizing with members to try to remedy complaints in a calm and composed manner. Excellent organization and time management skills assist in the completion of reports and records, balancing daily transactions, attending meetings, and collaborating with other departments as needed.

You get great satisfaction by offering exceptional service to our members that provides everyone enormous success .Call Center Representative Qualifications

Previous customer service or related experienceBasic understanding of computers and technologyStrong communicatorCan you stay calm under pressure? Do you have strong communication skills, both verbal and written? Are you able to quickly adapt and think critically to solve any problems that arise? Do you have excellent organization and time management skills? If yes, we want you to join our TruPartner team!CALL CENTER REPRESENTATIVE WORK SCHEDULE

You typically work Monday through Thursday from 8:30 AM to 5 PM and Fridays from 8:30 AM to 5:30 PM, as well as some Saturdays (typically 2/month). Your

flexibility

provides

excellent customer service

that our members and team

greatly appreciate .ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?

If you feel you'll be perfect as our full-time Call Center Representative,

apply now

using our initial

3-minute, mobile-friendly application.For the full job description, see our jobs website at

https://www.applicantpro.com/openings/trupartnercu/jobs

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