Bluegreen Vacations
In House Marketing Manager - Solara Surfside Resort
Bluegreen Vacations, Hollywood, Florida, United States, 33024
The In-House Marketing Manager
is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).Responsibilities:
Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessionsManage representative performance standards & penetrationDesign programs to increase tour flow during off season monthsMaintain site penetration above approved levels without generating guest complaintsMaintain tour and/or gifting cost below approved or budgeted levelsHold weekly meetings with all associates to address procedures, policies, issues, and programsEnsure weekly In-House reports are submitted to In House by set deadlineManage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpointJob Requirements:
High School Diploma or equivalentOne year of Timeshare, Management and Customer Service experienceConcierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization
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is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).Responsibilities:
Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessionsManage representative performance standards & penetrationDesign programs to increase tour flow during off season monthsMaintain site penetration above approved levels without generating guest complaintsMaintain tour and/or gifting cost below approved or budgeted levelsHold weekly meetings with all associates to address procedures, policies, issues, and programsEnsure weekly In-House reports are submitted to In House by set deadlineManage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpointJob Requirements:
High School Diploma or equivalentOne year of Timeshare, Management and Customer Service experienceConcierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization
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