Kenai Peninsula Borough
Emergency Communications Technical Specialist
Kenai Peninsula Borough, Soldotna, Alaska, United States, 99669
Salary:
$42.43 Hourly
Location :
Soldotna, AK
Job Type:
Full-time
Department:
E911-DISPATCH
Opening Date:
07/09/2024
Closing Date:
Continuous
Bargaining Unit:
KBEA
Special instructions for job posting:
Wage effective 7/13/24.
Definition
Under the supervision of the 911 Emergency Communications Coordinator ,
the
Emergency Communications Technical Specialist
is responsible for advising and implementing all manners of technology related to Borough 911 Operations core services, while keeping in sync with the Borough's IT practices as a whole. Areas of focus currently include Computer Aided Dispatch and Enhanced 911 (E911). As primary point of contact for KPB's Emergency Communications infrastructure, the scope of support also involves radio systems integral to these operations. The Emergency Communications Technical Specialist provides direct support for these systems, and where appropriate, coordinates support provided by 3rd party vendors.
Minimum Qualifications
Bachelor's degree in Information Services or a related field and 4 years' relative experience to include 2 years Systems or Network Administration experience; a Cisco Certified Network Associate (CCNA) or the equivalent knowledge and competency; and minimum 2 years of experience managing a VMware VSphere environment. Experience with Computer Aided Dispatch, E911, and telephony systems desirable. Familiarity with radio systems a plus. A combination of education, experience and training may be considered. Must have and maintain a valid, unrestricted Alaska driver's license to perform all job functions. Ability to obtain and hold Alaska Public Safety Information Network (APSIN) security clearance is mandatory. Must be able to pass an extensive background check.
Essential Functions
Installs, configures, and maintains KPB servers, workstations, network components, and other related equipment, devices, and systems specific to Borough 911 Operations core services. Installs, configures, and maintains applications representing the core of Borough 911 services. These application areas include, but are not limited to, Computer Aided Dispatch, E911, Next Generation 911 (NG911); may coordinate with OEM Program Coordinator on common use items that include All-Hazards Siren System, Mobile Command Post and portable radios. Troubleshoots KPB emergency communication networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Coordinates as necessary with the dispatch supervisors of the secondary Emergency Communication Centers (ECC) and their local IT staff at the cities of Kenai, Homer, and Seward while performing remote or on-site maintenance, upgrades, troubleshooting of KPB 911 services hardware, software, and network connectivity at those locations. Acts as a technical liaison between SPSCC, Office of Emergency Management (OEM) Program Coordinator, KPB IT department and Vendor Product Support. Acts as a liaison between SPSCC and Kenai Borough Emergency Operation Center (EOC) in the Incident Command Structure for technical needs. Establishes and performs maintenance programs following Borough and vendor standards.
Ensures that all applicable systems are configured and maintained to meet CJIS Compliance Standards.
Establishes and maintains SPSCC system standards and documentation.
Establishes, monitors, and maintains compliance with a continuity of operations plan (COOP) and disaster recovery plan as it pertains to SPSCC & coordinate with OEM where such plans may integrate with OEM specific software and hardware.
Establishes and maintains operational and failover testing of Public Switch Telephone Network (PSTN) infrastructure that feeds E911 systems, including but not limited to service provider connectivity, load balancing/failover and telephony gateways.
Assists in development and revision of SPSCC roles in the Borough Emergency Operations Plan, All Hazard Mitigation Plan, and SPSCC strategic long-range and short-range plans as required. Assesses emergency communications technology needs, identify solutions and advise on technology purchases. Assists 911 management staff to set policies and procedures for implementation of Next Generation 911.
Assists with development of annual budget requests, including establishing business case justifications and cost/benefit analyses for emergency communications technology spending.
Assists with grant development related to information technology issues. Acts as primary point of contact for critical emergency communications systems, must field support calls during evenings and weekends as directed by SPSCC Manager or designee, and must co-ordinate backup support with KPB IT during scheduled leave/absences. Assists with initial Computer Aided Dispatch training for new dispatch trainees.
Other Functions:1. Other related duties as assigned.Physical Demands
While performing the duties of this job, the employee is frequently required to use hands and fingers dexterously to operate office equipment, and to communicate orally; regularly required to sit and occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally transport up to 50 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We look forward to reviewing your application. Thank you for applying!
Kenai Peninsula Borough Self-Insured Health/Rx /Dental/Vision Plans
Coverage begins on date of hire into a regular position.
Biweekly payroll (24 pay periods); employee's contribution (pre-tax) deduction
Borough-provided contribution for HSA or HRA
High Deductible Health PlanCalendar Year Deductible:Individual - $2,000*Family - $4,000*Calendar Year
Out-of-Pocket Maximum:Individual - $5,500 In-Network / $15,000 Out-of-NetworkFamily - $9,000 In-Network / $30,000 Out-of-Network
Prescription Drug PlanCalendar Year Deductible:Individual - $2,000*Family - $4,000** Medical and prescription deductibles are combined and cross-accumulate* Medical and prescription out-of-pocket maximums are combined and cross-accumulate
Note: A spousal coverage surcharge of $150 per month ($75 per pay period) will be assessed if an employee's spouse declines health coverage available through his or her employer and is enrolled in the KPB Plans, or if the spouse elects to enroll in a reduced benefit plan which shifts primary coverage to the Kenai Peninsula Borough Health Plan.
Employee Health Premiums per Pay Period (24 per year):Employee $47.50 ($95/month)Spouse $47.50 ($95/month)Children (1 - 5) $12.50 (per each child / $25 per child/per month)Children (6+)$75 ($150 total/month)
Dental PlanCalendar Year DeductibleIndividual - $75 / Family - $250Annual Maximum Benefit per Person - $2,500
Vision PlanThere is no deductible applicable to the Vision PlanEligible expenses include eye exams, lenses and frames and contact lenses.
Dental/Vision Premiums per Pay Period (24 per year):Coverage for employee and all eligible, enrolled dependents$15 ($30/month)
Borough Contribution to HSA or HRAHealth Savings AccountCalendar Year Contribution$1,500 Individual / $3,000 Family
Health Reimbursement ArrangementCalendar Year Contribution$1,500 Individual / $3,000 Family
Employees who elect to participate in, and meet eligibility requirements for, the HRA or HSA, shall have the Employer's contribution, *pro-rated, deposited into their account in equal monthly installments during the first pay period paid on the first payday of each month.
*pro-rated is defined as $125.00 per month for an individual or $250.00 per month for a family, based on month of hire for new hires. This is based on the Boroughs contribution for a Full-Time employee of $1500.00 per year for an individual or $3000.00 per year for a family.
Guardian Flight AirMed & LifeMed AK transportationDiscount family membership available at employee's expense.
Employee Assistance ProgramAvailable at no cost to employee and family members 24/7, through Magellan Health.
Career GrantsAvailable to regular status, classified employees.
Flexible Spending AccountPre-tax payroll deduction for qualified medical/dental expenses available at employee's expense.
Dependent Care Flexible Spending AccountPre-tax payroll deduction for dependent care expenses available at employee's expense.
Group Life and AD&DA life insurance policy for all regular status employees in an amount equal to the employee's annual salary. A $2,000 policy is also provided for spouse and dependent children.
Additional Group Life and AD&DAdditional life insurance available at employee's expense.
Supplemental PoliciesAvailable through Colonial Life at employee's expense.
Personal Leave-Paid Time Off-PTOEmployees accrue 6.47 hours of PTO from date of hire and it is available to use immediately. Accrual increases according to a 2, 5, and 10-year schedule.
HolidaysTen scheduled holidays plus two floating holidays.
RetirementEnrollment in the State of Alaska Public Employees Retirement System (PERS) is mandatory. Employee/ Employer contributions dependent on PERS Tier Level employee is hired under.
Deferred Compensation PlanAn optional employee-funded 457 deferred compensation program available through MissionSquare Retirement.
IRA & Roth IRAAvailable at employee's expense through MissionSquare Retirement.
This is only a Summary Sheet. Please see full Medical/Rx and Dental/Vision Plans for schedule of benefits and coverage. Consult your current Collective Bargaining Agreement as well as applicable KPB policies/procedures regarding other benefits outlined above.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully, and certify that your responses can be verified from information within your application and by reference?
YesNo
02
COVER LETTER: This job posting requires a cover letter attached to the application. Have you attached your cover letter, as required, which highlights my knowledge, skills, abilities and experience as they pertain to the responsibilities listed in the job description. I understand if this is not attached, my application will not be considered.
YesNo
03
RESUME: This job posting requires a resume attached to the application. I understand if this is not attached, my application will not be considered.
YesNo
04
Do you currently possess a valid Alaska driver's license?
YesNo
05
Do you have a bachelor's degree in Information Services or a related field and 4 years' relative experience to include 2 years Systems or Network Administration experience? A combination of education, experience and training may be considered. Please describe below:
06
Are you a Cisco Certified Network Associate (CCNA) or do you have the equivalent knowledge and competency?
YesNo
07
Do you have the required minimum 2 years of experience managing a VMware VSphere environment?
YesNo
08
Please provide name, address, email address, and contact numbers for three (3)
professional
references.
If you have provided this information on your application, this question is N/A.
09
Please provide name, address, email address and contact numbers for three (3)
personal
references.
If you have provided this information on your application, this question is N/A.
Required Question
$42.43 Hourly
Location :
Soldotna, AK
Job Type:
Full-time
Department:
E911-DISPATCH
Opening Date:
07/09/2024
Closing Date:
Continuous
Bargaining Unit:
KBEA
Special instructions for job posting:
Wage effective 7/13/24.
Definition
Under the supervision of the 911 Emergency Communications Coordinator ,
the
Emergency Communications Technical Specialist
is responsible for advising and implementing all manners of technology related to Borough 911 Operations core services, while keeping in sync with the Borough's IT practices as a whole. Areas of focus currently include Computer Aided Dispatch and Enhanced 911 (E911). As primary point of contact for KPB's Emergency Communications infrastructure, the scope of support also involves radio systems integral to these operations. The Emergency Communications Technical Specialist provides direct support for these systems, and where appropriate, coordinates support provided by 3rd party vendors.
Minimum Qualifications
Bachelor's degree in Information Services or a related field and 4 years' relative experience to include 2 years Systems or Network Administration experience; a Cisco Certified Network Associate (CCNA) or the equivalent knowledge and competency; and minimum 2 years of experience managing a VMware VSphere environment. Experience with Computer Aided Dispatch, E911, and telephony systems desirable. Familiarity with radio systems a plus. A combination of education, experience and training may be considered. Must have and maintain a valid, unrestricted Alaska driver's license to perform all job functions. Ability to obtain and hold Alaska Public Safety Information Network (APSIN) security clearance is mandatory. Must be able to pass an extensive background check.
Essential Functions
Installs, configures, and maintains KPB servers, workstations, network components, and other related equipment, devices, and systems specific to Borough 911 Operations core services. Installs, configures, and maintains applications representing the core of Borough 911 services. These application areas include, but are not limited to, Computer Aided Dispatch, E911, Next Generation 911 (NG911); may coordinate with OEM Program Coordinator on common use items that include All-Hazards Siren System, Mobile Command Post and portable radios. Troubleshoots KPB emergency communication networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Coordinates as necessary with the dispatch supervisors of the secondary Emergency Communication Centers (ECC) and their local IT staff at the cities of Kenai, Homer, and Seward while performing remote or on-site maintenance, upgrades, troubleshooting of KPB 911 services hardware, software, and network connectivity at those locations. Acts as a technical liaison between SPSCC, Office of Emergency Management (OEM) Program Coordinator, KPB IT department and Vendor Product Support. Acts as a liaison between SPSCC and Kenai Borough Emergency Operation Center (EOC) in the Incident Command Structure for technical needs. Establishes and performs maintenance programs following Borough and vendor standards.
Ensures that all applicable systems are configured and maintained to meet CJIS Compliance Standards.
Establishes and maintains SPSCC system standards and documentation.
Establishes, monitors, and maintains compliance with a continuity of operations plan (COOP) and disaster recovery plan as it pertains to SPSCC & coordinate with OEM where such plans may integrate with OEM specific software and hardware.
Establishes and maintains operational and failover testing of Public Switch Telephone Network (PSTN) infrastructure that feeds E911 systems, including but not limited to service provider connectivity, load balancing/failover and telephony gateways.
Assists in development and revision of SPSCC roles in the Borough Emergency Operations Plan, All Hazard Mitigation Plan, and SPSCC strategic long-range and short-range plans as required. Assesses emergency communications technology needs, identify solutions and advise on technology purchases. Assists 911 management staff to set policies and procedures for implementation of Next Generation 911.
Assists with development of annual budget requests, including establishing business case justifications and cost/benefit analyses for emergency communications technology spending.
Assists with grant development related to information technology issues. Acts as primary point of contact for critical emergency communications systems, must field support calls during evenings and weekends as directed by SPSCC Manager or designee, and must co-ordinate backup support with KPB IT during scheduled leave/absences. Assists with initial Computer Aided Dispatch training for new dispatch trainees.
Other Functions:1. Other related duties as assigned.Physical Demands
While performing the duties of this job, the employee is frequently required to use hands and fingers dexterously to operate office equipment, and to communicate orally; regularly required to sit and occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally transport up to 50 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We look forward to reviewing your application. Thank you for applying!
Kenai Peninsula Borough Self-Insured Health/Rx /Dental/Vision Plans
Coverage begins on date of hire into a regular position.
Biweekly payroll (24 pay periods); employee's contribution (pre-tax) deduction
Borough-provided contribution for HSA or HRA
High Deductible Health PlanCalendar Year Deductible:Individual - $2,000*Family - $4,000*Calendar Year
Out-of-Pocket Maximum:Individual - $5,500 In-Network / $15,000 Out-of-NetworkFamily - $9,000 In-Network / $30,000 Out-of-Network
Prescription Drug PlanCalendar Year Deductible:Individual - $2,000*Family - $4,000** Medical and prescription deductibles are combined and cross-accumulate* Medical and prescription out-of-pocket maximums are combined and cross-accumulate
Note: A spousal coverage surcharge of $150 per month ($75 per pay period) will be assessed if an employee's spouse declines health coverage available through his or her employer and is enrolled in the KPB Plans, or if the spouse elects to enroll in a reduced benefit plan which shifts primary coverage to the Kenai Peninsula Borough Health Plan.
Employee Health Premiums per Pay Period (24 per year):Employee $47.50 ($95/month)Spouse $47.50 ($95/month)Children (1 - 5) $12.50 (per each child / $25 per child/per month)Children (6+)$75 ($150 total/month)
Dental PlanCalendar Year DeductibleIndividual - $75 / Family - $250Annual Maximum Benefit per Person - $2,500
Vision PlanThere is no deductible applicable to the Vision PlanEligible expenses include eye exams, lenses and frames and contact lenses.
Dental/Vision Premiums per Pay Period (24 per year):Coverage for employee and all eligible, enrolled dependents$15 ($30/month)
Borough Contribution to HSA or HRAHealth Savings AccountCalendar Year Contribution$1,500 Individual / $3,000 Family
Health Reimbursement ArrangementCalendar Year Contribution$1,500 Individual / $3,000 Family
Employees who elect to participate in, and meet eligibility requirements for, the HRA or HSA, shall have the Employer's contribution, *pro-rated, deposited into their account in equal monthly installments during the first pay period paid on the first payday of each month.
*pro-rated is defined as $125.00 per month for an individual or $250.00 per month for a family, based on month of hire for new hires. This is based on the Boroughs contribution for a Full-Time employee of $1500.00 per year for an individual or $3000.00 per year for a family.
Guardian Flight AirMed & LifeMed AK transportationDiscount family membership available at employee's expense.
Employee Assistance ProgramAvailable at no cost to employee and family members 24/7, through Magellan Health.
Career GrantsAvailable to regular status, classified employees.
Flexible Spending AccountPre-tax payroll deduction for qualified medical/dental expenses available at employee's expense.
Dependent Care Flexible Spending AccountPre-tax payroll deduction for dependent care expenses available at employee's expense.
Group Life and AD&DA life insurance policy for all regular status employees in an amount equal to the employee's annual salary. A $2,000 policy is also provided for spouse and dependent children.
Additional Group Life and AD&DAdditional life insurance available at employee's expense.
Supplemental PoliciesAvailable through Colonial Life at employee's expense.
Personal Leave-Paid Time Off-PTOEmployees accrue 6.47 hours of PTO from date of hire and it is available to use immediately. Accrual increases according to a 2, 5, and 10-year schedule.
HolidaysTen scheduled holidays plus two floating holidays.
RetirementEnrollment in the State of Alaska Public Employees Retirement System (PERS) is mandatory. Employee/ Employer contributions dependent on PERS Tier Level employee is hired under.
Deferred Compensation PlanAn optional employee-funded 457 deferred compensation program available through MissionSquare Retirement.
IRA & Roth IRAAvailable at employee's expense through MissionSquare Retirement.
This is only a Summary Sheet. Please see full Medical/Rx and Dental/Vision Plans for schedule of benefits and coverage. Consult your current Collective Bargaining Agreement as well as applicable KPB policies/procedures regarding other benefits outlined above.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully, and certify that your responses can be verified from information within your application and by reference?
YesNo
02
COVER LETTER: This job posting requires a cover letter attached to the application. Have you attached your cover letter, as required, which highlights my knowledge, skills, abilities and experience as they pertain to the responsibilities listed in the job description. I understand if this is not attached, my application will not be considered.
YesNo
03
RESUME: This job posting requires a resume attached to the application. I understand if this is not attached, my application will not be considered.
YesNo
04
Do you currently possess a valid Alaska driver's license?
YesNo
05
Do you have a bachelor's degree in Information Services or a related field and 4 years' relative experience to include 2 years Systems or Network Administration experience? A combination of education, experience and training may be considered. Please describe below:
06
Are you a Cisco Certified Network Associate (CCNA) or do you have the equivalent knowledge and competency?
YesNo
07
Do you have the required minimum 2 years of experience managing a VMware VSphere environment?
YesNo
08
Please provide name, address, email address, and contact numbers for three (3)
professional
references.
If you have provided this information on your application, this question is N/A.
09
Please provide name, address, email address and contact numbers for three (3)
personal
references.
If you have provided this information on your application, this question is N/A.
Required Question