Microsoft Corporation
Senior Marketing Operations Manager
Microsoft Corporation, Redmond, Washington, United States, 98052
Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to levels they can't achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking -- a cloud-enabled world. At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft’s Technology for Social Impact (TSI) has a mission of bringing the power of technology to every nonprofit and humanitarian organization to accelerate social good. This organization brings together our discount and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower nonprofits globally to address the world’s most pressing needs. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to do their best work to create inclusive and enduring positive impact throughout our communities. Find out more about nonprofit offers Microsoft at:
https://www.microsoft.com/en-us/nonprofits
The TSI Marketing team is seeking an experienced and passionate Senior Marketing Operations Manager to drive marketing innovation, marketing automation, lead management, and agency engagement for the TSI Global Demand Center. You will be accountable for aligning marketing tools and processes with business strategies, ensuring seamless integration and operational excellence.
This role requires close collaboration with Engineering, Operations, Sales, and Marketing.
Responsibilities
The Senior Marketing Operations Manager will:
Own the strategy and operations of our global demand center marketing technology stack for lead management and routing, campaign management and measurement, marketing database, and marketing performance reporting.
Lead global campaign setup and management including localization, accessibility, campaign analytics instrumentation, data hygiene, and email marketing.
Deliver processes and tools to drivebreadth and depth marketing segmentation,account based marketing, nurture marketing, lead routing, and cross-sell/upsell, in conjunction with sales leads and product leads.
Responsible for owning the security, privacy and compliance of the tech stack and marketing platform.
Oversee capacity planning, process oversight and workflow management to optimize agency relationships and maximize business outcomes.
Own agency engagement processes, marketing program business rules, and system operations documentation, so teams do not need to rely on tribal knowledge.
Identify problems and issues quickly, and running a process to communicate to stakeholders, assess impact, coordinate fixes across teams, and resolve issues.
Embody our Culture
(https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture) .
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years marketing operations, program management, project management, or related experience
OR equivalent experience.
Additional or Preferred Qualifications
Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 8+ years marketing operations, program management, project management, or related experience
OR Master's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years marketing operations, program management, project management, or related experience
OR equivalent experience.
3+ years technology/process improvement experience.
Experience with Adobe Marketing Cloud, Microsoft Dynamics 365 Customer Insights -Journeys and other marketing automation technology.
Proven track record of delivering results and earning trust in a matrix environment.
Ability to translate business requirements for technical and non-technical stakeholders.
Problem solving and analytical skills.
Marketing Technology IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Single reqs: Microsoft will accept applications for the role until September 1, 2024r.
#CELA
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
Microsoft’s Technology for Social Impact (TSI) has a mission of bringing the power of technology to every nonprofit and humanitarian organization to accelerate social good. This organization brings together our discount and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower nonprofits globally to address the world’s most pressing needs. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to do their best work to create inclusive and enduring positive impact throughout our communities. Find out more about nonprofit offers Microsoft at:
https://www.microsoft.com/en-us/nonprofits
The TSI Marketing team is seeking an experienced and passionate Senior Marketing Operations Manager to drive marketing innovation, marketing automation, lead management, and agency engagement for the TSI Global Demand Center. You will be accountable for aligning marketing tools and processes with business strategies, ensuring seamless integration and operational excellence.
This role requires close collaboration with Engineering, Operations, Sales, and Marketing.
Responsibilities
The Senior Marketing Operations Manager will:
Own the strategy and operations of our global demand center marketing technology stack for lead management and routing, campaign management and measurement, marketing database, and marketing performance reporting.
Lead global campaign setup and management including localization, accessibility, campaign analytics instrumentation, data hygiene, and email marketing.
Deliver processes and tools to drivebreadth and depth marketing segmentation,account based marketing, nurture marketing, lead routing, and cross-sell/upsell, in conjunction with sales leads and product leads.
Responsible for owning the security, privacy and compliance of the tech stack and marketing platform.
Oversee capacity planning, process oversight and workflow management to optimize agency relationships and maximize business outcomes.
Own agency engagement processes, marketing program business rules, and system operations documentation, so teams do not need to rely on tribal knowledge.
Identify problems and issues quickly, and running a process to communicate to stakeholders, assess impact, coordinate fixes across teams, and resolve issues.
Embody our Culture
(https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture) .
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years marketing operations, program management, project management, or related experience
OR equivalent experience.
Additional or Preferred Qualifications
Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 8+ years marketing operations, program management, project management, or related experience
OR Master's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years marketing operations, program management, project management, or related experience
OR equivalent experience.
3+ years technology/process improvement experience.
Experience with Adobe Marketing Cloud, Microsoft Dynamics 365 Customer Insights -Journeys and other marketing automation technology.
Proven track record of delivering results and earning trust in a matrix environment.
Ability to translate business requirements for technical and non-technical stakeholders.
Problem solving and analytical skills.
Marketing Technology IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Single reqs: Microsoft will accept applications for the role until September 1, 2024r.
#CELA
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .