AC Transit
Social Media Coordinator
AC Transit, Oakland, California, United States, 94616
Salary :
$87,942.00 - $104,952.00 Annually
Location :
Downtown Oakland, CA
Job Type:
Regular Full Time
Job Number:
24-00081
Department:
External Affairs, Marketing & Communications
Division:
Marketing and Communications
Opening Date:
08/29/2024
Closing Date:
9/20/2024 11:59 PM Pacific
Summary
AC Transit is currently hiring for a Social Media Coordinator in our Marketing department. Under general supervision, this position, performs a variety of duties to disseminate information about District services, increase ridership and customer satisfaction, and build community support for the District. This position is responsible for engaging and responding to customers via a variety of channels including non-traditional channels such as social media and text. The incumbent is responsible for communications and providing current, accurate information to customers in response to social media inquiries, comments, complaints, and suggestions, coordinating with Customer Service and other departments.
This is an excellent opportunity to work for the largest bus agency in California. In addition to working with some of the best in the business, AC Transit also has an excellent benefits package that includes pension, medical, dental and vision coverage, flexible spending and a 457 savings plan.
Representative Functions
Implements plans to inform the public of bus service changes, to increase ridership, and to build general public awareness and support.Monitors and responds to customer inquiries and complaints across a variety of channels including non-traditional contact channels including chat, text, and social media.Communicates across all contact channels in a professional and organized manner, in easily understood language for the customer using communication norms relevant to each contact channel (i.e. X- formally Twitter, Facebook, eNews, etc.).Ensures that communications support the District's brand image, mission and operations.Determines the most appropriate channel for each customer interaction and engages the customer appropriately.Handles non-standard, complex customer issues and escalates potentially sensitive or highly visible customer contacts to management for organizational awareness as appropriate.Engages with customers proactively across all contact channels to promote positive two-way communication and gather feedback and input on emerging service trends.Provides assistance to higher level staff on routine and major marketing and communications projects.Researches and orders materials and services via the web, outside vendors, and other agenciesDevelops and maintains databases and other systems for collecting and updating information on community contacts for the inventory and distribution of publications and other materials; and other purposes.Maintains familiarity with the District's bus service, and the communities served.Maintains electronic and paper records and files of projects.Uses a variety of software programs to record and retrieve data, plan and schedule work tasks, and prepare reports and presentations.Performs related duties as required.Minimum Qualifications
Experience : Two (2) years of verifiable experience work in in marketing, public information, customer service or closely related field.
Education : Equivalent to completion of an Associate's degree from an accredited college with major coursework in marketing, communications, social or public services, or a closely related program is required. Candidates with a Bachelor's degree in a relevant field and one (1) year of relevant experience will also be considered.
Special Requirements : Assigned work hours will include early morning, evening, and weekend hours. The ability to work outside normal business hours is required. Must be available to work evenings and/or weekends with advance notice.
Additional Information
Physical Requirements:
(1) Must maintain the physical ability necessary to perform tasks in an office setting, operating computers, keyboards, and other peripheral equipment. (2) Must maintain the physical mobility necessary to transport oneself to various locations around the District.
THIS POSITION IS A UNION POSITION, REPRESENTED BY AFSCME
The Selection Process:
The Human Resources department must receive a completed online application by the filling date. If this recruitment is "Continuous," it may be closed at any time without notice. Applications will be screened for job related qualifications, and those candidates who best meeting the qualifications listed on this Job Announcement will be invited to participate in an examination process that may include written, oral and/or performance segments. Current District employees must have satisfactory attendance and performance records. Finalists will be placed on an Eligibility List. When filling vacancies, the Human Resources Department will refer the top candidates to the hiring department for final screening and recommendation.
Vaccination Requirement for Candidates Seeking Employment:
Alameda-Contra Costa Transit District has implemented a requirement that requires all candidates for District employment to be fully vaccinated for COVID-19, including variants, prior to being employed by the District, subject to limited exceptions. AC Transit adopted this vaccination policy as an emergency public health response to mitigate the negative public health consequences associated with increased incidence and test positivity rates and the prevalence of new virus variants, including increased hospitalizations, intensive care unit admissions, and deaths.
As such, candidates seeking District employment will be required to: (1) be fully vaccinated (two weeks after completion of the entire recommended COVID-19 vaccination series) and (2) submit a copy of their COVID-19 vaccination card prior to their start date, unless a reasonable accommodation request for a medical or religious exemption has been approved.
Benefits:
The transit professionals who call AC Transit home represent the rich cultural diversity of the Bay Area. For more than 60 years, we have been an equal opportunity employer honoring religion, ethnic background, national origin, gender, gender expression, genetic information, disabilities, age, and veteran status.
We are not only an inclusive employer but also offer a comprehensive benefits package rooted in choice, flexibility, and affordability. Most Benefits are effective the first of the month following your hire date. Employees and eligible dependents have access to the following benefits*:
Medical - Choice of two Health Maintenance Organizations (HMOs): Kaiser Permanente and Health Net. $10.00 office visit co-pays; $5.00 - $35.00 prescription co-pays.Dental - MetLife Preferred Provider Organization (PPO) $50 annual deductible per person/$150 per family; $3,000 per person annual maximum; preventative care covered at 100%; basic and major care covered at 90%; $4,000 lifetime maximum orthodontia covered at 50%.Vision - Vision Service Plan - $10.00 copay; eligible for an exam, lenses, frames or contact lenses every 12 months - based on the last date of service. $200 frame allowance or $120 allowance for contact lenses.Employer paid Basic Life InsuranceEmployee paid Voluntary Term Life InsuranceEmployee Assistance Program (EAP)Retirement - employees automatically participate in a lifetime defined benefit plan and have the option to contribute to a 457 deferred compensation plan via payroll deductions.Medical premium reimbursement for eligible retireesFlexible Spending Accounts (FSA) for Health Care, Dependent Care, Parking, TransitAC Transit contributes up to $50.00/month towards an employee's FSA Transit costsFree AC Transit Bus PassFederal Credit UnionVacation and Sick Leave or Personal Time OffTen (10) paid holidays; 2 paid floating holidays; 1 paid birthday holidayFive (5) bereavement daysTuition Reimbursement - up to $2500 per fiscal year on approved coursesWellness Program*AC Transit benefits are negotiated and subject to change based on collective bargaining agreements.
Pension:
All AC Transit employees participate in a lifetime defined benefit pension. All employees hired on or after January 1, 2020, may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute a small portion of annual income towards the cost of his/hers District pension.
ADA Compliant and Drug Free Workplace:
The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you have a need for an accommodation, please call Human Resources at (510) 891-4783.
The Alameda Contra Costa Transit District has established the goal of a 100 percent drug and alcohol-free workplace. Applicants will be required to undergo drug and alcohol testing prior to employment and those in safety sensitive positions will be subject to further drug and alcohol testing through their period of employment, including random drug and alcohol testing.
In accordance with federal requirements, all job applicants selected for appointments in a safety sensitive position are subject to pre-employment drug and alcohol testing. A final job applicant will be tested for five prohibited drugs: Cocaine, PCP, Amphetamines, Marijuana and Opiates. During employment, employees holding safety sensitive positions are subject to random, reasonable suspicion, post-accident, return-to-duty, and follow-up drug and alcohol testing. Additionally, in the event of an absence of more than 90 days from a safety sensitive position, pre-employment drug testing will be performed.
Equal Opportunity Employer
PEPRA:
All employees hired on or after January 1, 2020, will be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute 7% or more of annual income towards the cost of his/hers District pension.
Medical, dental, orthodontic, vision, and prescription insurance coverage for employees and qualified dependents; plus regular retirement pension with a five (5) year vesting. Depending on length of service, up to six (6) weeks of vacation and up to twelve (12) days of sick leave per year. Holidays: eleven (11) per year. Free transportation on AC Transit system. Group Life Insurance.
$87,942.00 - $104,952.00 Annually
Location :
Downtown Oakland, CA
Job Type:
Regular Full Time
Job Number:
24-00081
Department:
External Affairs, Marketing & Communications
Division:
Marketing and Communications
Opening Date:
08/29/2024
Closing Date:
9/20/2024 11:59 PM Pacific
Summary
AC Transit is currently hiring for a Social Media Coordinator in our Marketing department. Under general supervision, this position, performs a variety of duties to disseminate information about District services, increase ridership and customer satisfaction, and build community support for the District. This position is responsible for engaging and responding to customers via a variety of channels including non-traditional channels such as social media and text. The incumbent is responsible for communications and providing current, accurate information to customers in response to social media inquiries, comments, complaints, and suggestions, coordinating with Customer Service and other departments.
This is an excellent opportunity to work for the largest bus agency in California. In addition to working with some of the best in the business, AC Transit also has an excellent benefits package that includes pension, medical, dental and vision coverage, flexible spending and a 457 savings plan.
Representative Functions
Implements plans to inform the public of bus service changes, to increase ridership, and to build general public awareness and support.Monitors and responds to customer inquiries and complaints across a variety of channels including non-traditional contact channels including chat, text, and social media.Communicates across all contact channels in a professional and organized manner, in easily understood language for the customer using communication norms relevant to each contact channel (i.e. X- formally Twitter, Facebook, eNews, etc.).Ensures that communications support the District's brand image, mission and operations.Determines the most appropriate channel for each customer interaction and engages the customer appropriately.Handles non-standard, complex customer issues and escalates potentially sensitive or highly visible customer contacts to management for organizational awareness as appropriate.Engages with customers proactively across all contact channels to promote positive two-way communication and gather feedback and input on emerging service trends.Provides assistance to higher level staff on routine and major marketing and communications projects.Researches and orders materials and services via the web, outside vendors, and other agenciesDevelops and maintains databases and other systems for collecting and updating information on community contacts for the inventory and distribution of publications and other materials; and other purposes.Maintains familiarity with the District's bus service, and the communities served.Maintains electronic and paper records and files of projects.Uses a variety of software programs to record and retrieve data, plan and schedule work tasks, and prepare reports and presentations.Performs related duties as required.Minimum Qualifications
Experience : Two (2) years of verifiable experience work in in marketing, public information, customer service or closely related field.
Education : Equivalent to completion of an Associate's degree from an accredited college with major coursework in marketing, communications, social or public services, or a closely related program is required. Candidates with a Bachelor's degree in a relevant field and one (1) year of relevant experience will also be considered.
Special Requirements : Assigned work hours will include early morning, evening, and weekend hours. The ability to work outside normal business hours is required. Must be available to work evenings and/or weekends with advance notice.
Additional Information
Physical Requirements:
(1) Must maintain the physical ability necessary to perform tasks in an office setting, operating computers, keyboards, and other peripheral equipment. (2) Must maintain the physical mobility necessary to transport oneself to various locations around the District.
THIS POSITION IS A UNION POSITION, REPRESENTED BY AFSCME
The Selection Process:
The Human Resources department must receive a completed online application by the filling date. If this recruitment is "Continuous," it may be closed at any time without notice. Applications will be screened for job related qualifications, and those candidates who best meeting the qualifications listed on this Job Announcement will be invited to participate in an examination process that may include written, oral and/or performance segments. Current District employees must have satisfactory attendance and performance records. Finalists will be placed on an Eligibility List. When filling vacancies, the Human Resources Department will refer the top candidates to the hiring department for final screening and recommendation.
Vaccination Requirement for Candidates Seeking Employment:
Alameda-Contra Costa Transit District has implemented a requirement that requires all candidates for District employment to be fully vaccinated for COVID-19, including variants, prior to being employed by the District, subject to limited exceptions. AC Transit adopted this vaccination policy as an emergency public health response to mitigate the negative public health consequences associated with increased incidence and test positivity rates and the prevalence of new virus variants, including increased hospitalizations, intensive care unit admissions, and deaths.
As such, candidates seeking District employment will be required to: (1) be fully vaccinated (two weeks after completion of the entire recommended COVID-19 vaccination series) and (2) submit a copy of their COVID-19 vaccination card prior to their start date, unless a reasonable accommodation request for a medical or religious exemption has been approved.
Benefits:
The transit professionals who call AC Transit home represent the rich cultural diversity of the Bay Area. For more than 60 years, we have been an equal opportunity employer honoring religion, ethnic background, national origin, gender, gender expression, genetic information, disabilities, age, and veteran status.
We are not only an inclusive employer but also offer a comprehensive benefits package rooted in choice, flexibility, and affordability. Most Benefits are effective the first of the month following your hire date. Employees and eligible dependents have access to the following benefits*:
Medical - Choice of two Health Maintenance Organizations (HMOs): Kaiser Permanente and Health Net. $10.00 office visit co-pays; $5.00 - $35.00 prescription co-pays.Dental - MetLife Preferred Provider Organization (PPO) $50 annual deductible per person/$150 per family; $3,000 per person annual maximum; preventative care covered at 100%; basic and major care covered at 90%; $4,000 lifetime maximum orthodontia covered at 50%.Vision - Vision Service Plan - $10.00 copay; eligible for an exam, lenses, frames or contact lenses every 12 months - based on the last date of service. $200 frame allowance or $120 allowance for contact lenses.Employer paid Basic Life InsuranceEmployee paid Voluntary Term Life InsuranceEmployee Assistance Program (EAP)Retirement - employees automatically participate in a lifetime defined benefit plan and have the option to contribute to a 457 deferred compensation plan via payroll deductions.Medical premium reimbursement for eligible retireesFlexible Spending Accounts (FSA) for Health Care, Dependent Care, Parking, TransitAC Transit contributes up to $50.00/month towards an employee's FSA Transit costsFree AC Transit Bus PassFederal Credit UnionVacation and Sick Leave or Personal Time OffTen (10) paid holidays; 2 paid floating holidays; 1 paid birthday holidayFive (5) bereavement daysTuition Reimbursement - up to $2500 per fiscal year on approved coursesWellness Program*AC Transit benefits are negotiated and subject to change based on collective bargaining agreements.
Pension:
All AC Transit employees participate in a lifetime defined benefit pension. All employees hired on or after January 1, 2020, may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute a small portion of annual income towards the cost of his/hers District pension.
ADA Compliant and Drug Free Workplace:
The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you have a need for an accommodation, please call Human Resources at (510) 891-4783.
The Alameda Contra Costa Transit District has established the goal of a 100 percent drug and alcohol-free workplace. Applicants will be required to undergo drug and alcohol testing prior to employment and those in safety sensitive positions will be subject to further drug and alcohol testing through their period of employment, including random drug and alcohol testing.
In accordance with federal requirements, all job applicants selected for appointments in a safety sensitive position are subject to pre-employment drug and alcohol testing. A final job applicant will be tested for five prohibited drugs: Cocaine, PCP, Amphetamines, Marijuana and Opiates. During employment, employees holding safety sensitive positions are subject to random, reasonable suspicion, post-accident, return-to-duty, and follow-up drug and alcohol testing. Additionally, in the event of an absence of more than 90 days from a safety sensitive position, pre-employment drug testing will be performed.
Equal Opportunity Employer
PEPRA:
All employees hired on or after January 1, 2020, will be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute 7% or more of annual income towards the cost of his/hers District pension.
Medical, dental, orthodontic, vision, and prescription insurance coverage for employees and qualified dependents; plus regular retirement pension with a five (5) year vesting. Depending on length of service, up to six (6) weeks of vacation and up to twelve (12) days of sick leave per year. Holidays: eleven (11) per year. Free transportation on AC Transit system. Group Life Insurance.