Brillio
Senior Content Designer
Brillio, Dallas, Texas, United States, 75215
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Senior Content Designer (A1)
Primary SkillsContent CreationSpecialization
Content: Senior Content Designer (A1)Job requirements
Job description:You will be responsible for creating and refining the content that powers our in-app guidance tools, including help documentation and instructional video scripts.This role requires a strong ability to translate complex concepts into clear, user-friendly content, ensuring our guidance tool provides accurate, engaging, and useful information.Key responsibilities:Help Documentation: Write clear, concise, and informative help content and FAQs to support users in navigating the chatbot and resolving common issues.Video Scripts: Create compelling scripts for instructional videos that demonstrate chatbot features, provide user guidance, and promote engagement.Content Strategy: Collaborate with UX designers, AI developers, and product managers to understand project objectives and user needs, ensuring content aligns with overall strategy.Editing and Proofreading: Review and refine content to maintain clarity, consistency, and accuracy, ensuring all messaging aligns with Sage voice and style.User Feedback: Analyse user interactions and feedback to identify areas for content improvement and update help documentation, messaging, and scripts accordingly.Testing and Iteration: Participate in content testing and iteration processes to validate the effectiveness of messaging and scripts in real-world scenarios.Qualifications:Bachelor's degree in Communications, Creative Writing, Human-Computer Interaction, or a related field (or equivalent experience).Proven experience writing help content and video scripts, preferably for AI or technology products.Strong writing and editing skills with the ability to create user-friendly and engaging content.Ability to translate technical information into accessible and user-friendly language.Excellent communication and collaboration skills, with experience working with cross-functional teams.Detail-oriented with a focus on accuracy and consistency in content. Preferred Skills:Experience with chatbot development platforms and understanding of their content capabilities.Knowledge of natural language processing (NLP) and machine learning concepts.Experience with authoring tools, such as MadCap Flare.Proficiency in content management systems and video scripting tools.You might be a great fit for our team if:You are curious and tenacious in your quest for product knowledge.You like digging into software and finding all the tiny details, even the bonus details nobody told you about.You are persistent and determined when chasing down information and getting reviews.You have the soft skills to work with many types of people in a very fast-paced environment.You don't mind flexing your days to accommodate early-morning or late-night meetings.You write clearly and succinctly and have a knack for communicating complex ideas in simple language. You love words!#LI-PA1Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
$100,000 - $110,000 a year
Know what it's like to work and grow at Brillio: Click here
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Senior Content Designer (A1)
Primary SkillsContent CreationSpecialization
Content: Senior Content Designer (A1)Job requirements
Job description:You will be responsible for creating and refining the content that powers our in-app guidance tools, including help documentation and instructional video scripts.This role requires a strong ability to translate complex concepts into clear, user-friendly content, ensuring our guidance tool provides accurate, engaging, and useful information.Key responsibilities:Help Documentation: Write clear, concise, and informative help content and FAQs to support users in navigating the chatbot and resolving common issues.Video Scripts: Create compelling scripts for instructional videos that demonstrate chatbot features, provide user guidance, and promote engagement.Content Strategy: Collaborate with UX designers, AI developers, and product managers to understand project objectives and user needs, ensuring content aligns with overall strategy.Editing and Proofreading: Review and refine content to maintain clarity, consistency, and accuracy, ensuring all messaging aligns with Sage voice and style.User Feedback: Analyse user interactions and feedback to identify areas for content improvement and update help documentation, messaging, and scripts accordingly.Testing and Iteration: Participate in content testing and iteration processes to validate the effectiveness of messaging and scripts in real-world scenarios.Qualifications:Bachelor's degree in Communications, Creative Writing, Human-Computer Interaction, or a related field (or equivalent experience).Proven experience writing help content and video scripts, preferably for AI or technology products.Strong writing and editing skills with the ability to create user-friendly and engaging content.Ability to translate technical information into accessible and user-friendly language.Excellent communication and collaboration skills, with experience working with cross-functional teams.Detail-oriented with a focus on accuracy and consistency in content. Preferred Skills:Experience with chatbot development platforms and understanding of their content capabilities.Knowledge of natural language processing (NLP) and machine learning concepts.Experience with authoring tools, such as MadCap Flare.Proficiency in content management systems and video scripting tools.You might be a great fit for our team if:You are curious and tenacious in your quest for product knowledge.You like digging into software and finding all the tiny details, even the bonus details nobody told you about.You are persistent and determined when chasing down information and getting reviews.You have the soft skills to work with many types of people in a very fast-paced environment.You don't mind flexing your days to accommodate early-morning or late-night meetings.You write clearly and succinctly and have a knack for communicating complex ideas in simple language. You love words!#LI-PA1Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
$100,000 - $110,000 a year
Know what it's like to work and grow at Brillio: Click here