Digital User Experience Analyst

DutiesWHAT IS THE ONLINE SERVICESDIVISION?A description of the business units can be found at: Vacancies will be filled in the following specialty areas:User Experience ServicesThe following are the duties of this position at the full working level: Collaborates, develops and builds support and tools (technical and policy) for implementing a common user experience. Develops user experience services, based upon private sector best practices and tests the success of established agency-wide standards.Iteratively develops and refines the user experience program strategy, based on interaction with agencies, key stakeholders, and expertise. Keeps abreast of web analytics and digital developments in private industry and brings this knowledge into the Service.Assists in the development of user experience design initiatives, provides consultation on policy proposals, and provides technical, policy, and programmatic guidance and recommendations to senior agency leaders.Works with senior level officials across the Service in managing complex stakeholder environments to build support and consensus for IRS user experience digital strategy and goals.Uses Digital Analytics (quantitative and qualitative measurements of online products and website's data, in order to improve the customer experience) across component areas.Conducts sophisticated research using quantitative and qualitative methods. Presents findings and leads programmatic and technical decision-making based on this analysis with senior officials.Defines the overall goals and objectives of the user experience function or specific issues by meeting with top level managers and executives within the IRS. Provides input and recommendations to the development or changes on UX policies.Plans, coordinates and establishes operating methods and procedures for accomplishment of the UX mission. The incumbent establishes a system to review, control and report on user experience development status.Participates in studies, panels, and/or leads teams focusing on Servicewide policy statements and other written guidelines and recommendations governing the development or modification of user experience designs, prototypes and specifications.Requirements Conditions of EmploymentMust be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at () to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpiredoriginal or certified copies.The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.You must meet the following requirements by the closing date of this announcement:SPECIALIZED EXPERIENCE GS-14:To be minimally qualified for this position you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes:Experience working with relevant existing and emerging user-centered design processes, procedures, and tools that identify user audiences, assess user requirements, needs, expectations and satisfaction levels.Create user interface designs, prototypes and specifications across multiple web-based platforms.Experience using analytical methods and procedures to research and advise management on new digital product delivery and integration to achieve organizational goals and conduct studies of digital product usage to implement or recommend changes.Experience working statutory, regulatory and policy requirements and guidelines governing operations to prepare recommendations affecting online application and user experience.Experience working with workload management methods and techniques to set work objectives, organize resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines.Experience engaging stakeholders to identify and define user needs statements to drive iterative design solutions.Experience in demonstrating initiative, originality, and creativity to render sound judgment regarding management and policy issues that have a direct impact on the user experience.Experience communicating both orally and in writing, including the ability to deliver presentations and briefings to a variety of audiences.Maintain a high degree of comfortable rapport with executive leadership and management presence.For more information on qualifications please refer to OPM's Qualifications Standards. Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. Additional informationSubject to a 1-year probationary period (unless already completed). Note: Current Federal employees may be required to serve a new probationary period (5 CFR 315.802(b)).Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.This is a Bargaining unit position.Tour of Duty: Monday through Friday between 6:00 a.m. and 6:00 p.m.Alternative work schedule, staggered work hours or telework may be available.In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.Relocation expenses - None. The employment of any candidate, including a current employee or a new hire, selected for this position will be conditional on obtaining and maintaining a High Risk Security Clearance.Obtain and use a Government-issued charge card for business-related travel.Though many locations may be listed, you will be limited to a maximum of 3 location choices. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.For more information regarding Union Representation click hereNational Treasury Employees Union - NTEU Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):Decision MakingOral Communication/SpeakingPlanning and EvaluatingProblem SolvingProject ManagementWritingCategory rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.Veterans' preference is applied after applicants are assessed. Qualified preference eligibles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category CATA/B to be rated as "well qualified" to receive special selection priority.