Internal Revenue Service
Digital User Experience Analyst
Internal Revenue Service, Honolulu, Hawaii, United States, 96814
DutiesWHAT IS THE ONLINE SERVICES DIVISION?A description of the business units can be found at:Vacancies will be filled in the following specialty areas:User Experience ServicesThe following are the duties of this position at the full working level:Collaborates, develops and builds support and tools (technical and policy) for implementing a common user experience. Develops user experience services, based upon private sector best practices and tests the success of established agency-wide standards.Iteratively develops and refines the user experience program strategy, based on interaction with agencies, key stakeholders, and expertise. Keeps abreast of web analytics and digital developments in private industry and brings this knowledge into the Service.Assists in the development of user experience design initiatives, provides consultation on policy proposals, and provides technical, policy, and programmatic guidance and recommendations to senior agency leaders.Works with senior level officials across the Service in managing complex stakeholder environments to build support and consensus for IRS user experience digital strategy and goals.Uses Digital Analytics (quantitative and qualitative measurements of online products and website's data, in order to improve the customer experience) across component areas.Conducts sophisticated research using quantitative and qualitative methods. Presents findings and leads programmatic and technical decision-making based on this analysis with senior officials.Defines the overall goals and objectives of the user experience function or specific issues by meeting with top level managers and executives within the IRS. Provides input and recommendations to the development or changes on UX policies.Plans, coordinates and establishes operating methods and procedures for accomplishment of the UX mission. The incumbent establishes a system to review, control and report on user experience development status.Participates in studies, panels, and/or leads teams focusing on Servicewide policy statements and other written guidelines and recommendations governing the development or modification of user experience designs, prototypes and specifications.
Requirements
Conditions of EmploymentMust be a U.S. Citizen or National and provide proof of U.S. Citizenship.
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.You must meet the following requirements by the closing date of this announcement:SPECIALIZED EXPERIENCE GS-14:
To be minimally qualified for this position you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes:Experience working with relevant existing and emerging user-centered design processes, procedures, and tools that identify user audiences, assess user requirements, needs, expectations and satisfaction levels.Create user interface designs, prototypes and specifications across multiple web-based platforms.Experience using analytical methods and procedures to research and advise management on new digital product delivery and integration to achieve organizational goals and conduct studies of digital product usage to implement or recommend changes.Experience working statutory, regulatory and policy requirements and guidelines governing operations to prepare recommendations affecting online application and user experience.Experience working with workload management methods and techniques to set work objectives, organize resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines.Experience engaging stakeholders to identify and define user needs statements to drive iterative design solutions.Experience in demonstrating initiative, originality, and creativity to render sound judgment regarding management and policy issues that have a direct impact on the user experience.Experience communicating both orally and in writing, including the ability to deliver presentations and briefings to a variety of audiences.Maintain a high degree of comfortable rapport with executive leadership and management presence.
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
Subject to a 1-year probationary period (unless already completed).Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.This is a Bargaining unit position.Tour of Duty: Monday through Friday between 6:00 a.m. and 6:00 p.m.Alternative work schedule, staggered work hours or telework may be available.In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.Telework Eligible Positions:
Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program.The employment of any candidate selected for this position may be conditional upon classification and/or audit of federal tax returns.
Required Documents
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.Online Application
- QuestionnaireEducation
-
See Education Section aboveRegistration/License (if applicable)
- active, current registration/licenseHigh School Diploma
(or equivalent) - If you are 16 or 17 years of age, you
MUST
submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.Please note that if you do not provide all required information, your application will be determined incomplete.
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 09/10/2024.To begin the application process,
click the "Apply Online" button.You will be redirected to USA STAFFING to complete your application process; answer the online questions and submit all required documents.To complete,
you must click the "Submit Application" button prior to 11:59 PM (ET) on 09/10/2024.
Agency contact information
(ERC) Employee Resource CenterOngoing contact information will be provided here.
Next steps
Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit our website.Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
#J-18808-Ljbffr
Requirements
Conditions of EmploymentMust be a U.S. Citizen or National and provide proof of U.S. Citizenship.
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.You must meet the following requirements by the closing date of this announcement:SPECIALIZED EXPERIENCE GS-14:
To be minimally qualified for this position you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes:Experience working with relevant existing and emerging user-centered design processes, procedures, and tools that identify user audiences, assess user requirements, needs, expectations and satisfaction levels.Create user interface designs, prototypes and specifications across multiple web-based platforms.Experience using analytical methods and procedures to research and advise management on new digital product delivery and integration to achieve organizational goals and conduct studies of digital product usage to implement or recommend changes.Experience working statutory, regulatory and policy requirements and guidelines governing operations to prepare recommendations affecting online application and user experience.Experience working with workload management methods and techniques to set work objectives, organize resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines.Experience engaging stakeholders to identify and define user needs statements to drive iterative design solutions.Experience in demonstrating initiative, originality, and creativity to render sound judgment regarding management and policy issues that have a direct impact on the user experience.Experience communicating both orally and in writing, including the ability to deliver presentations and briefings to a variety of audiences.Maintain a high degree of comfortable rapport with executive leadership and management presence.
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
Subject to a 1-year probationary period (unless already completed).Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.This is a Bargaining unit position.Tour of Duty: Monday through Friday between 6:00 a.m. and 6:00 p.m.Alternative work schedule, staggered work hours or telework may be available.In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.Telework Eligible Positions:
Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program.The employment of any candidate selected for this position may be conditional upon classification and/or audit of federal tax returns.
Required Documents
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.Online Application
- QuestionnaireEducation
-
See Education Section aboveRegistration/License (if applicable)
- active, current registration/licenseHigh School Diploma
(or equivalent) - If you are 16 or 17 years of age, you
MUST
submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.Please note that if you do not provide all required information, your application will be determined incomplete.
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 09/10/2024.To begin the application process,
click the "Apply Online" button.You will be redirected to USA STAFFING to complete your application process; answer the online questions and submit all required documents.To complete,
you must click the "Submit Application" button prior to 11:59 PM (ET) on 09/10/2024.
Agency contact information
(ERC) Employee Resource CenterOngoing contact information will be provided here.
Next steps
Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit our website.Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
#J-18808-Ljbffr