Aquent
UX Researcher - AI Chatbot
Aquent, Seattle, Washington, us, 98127
We are seeking a talented and experiencedjunior to mid-level User Researcher to join our client’s team and help shape the future of AI-powered chat and copilot systems. As a User Researcher, you will play a critical role in understanding user needs, evaluating system performance, and driving product improvements. Your expertise in AI and chatbot technologies will be invaluable in leveraging large language models (LLMs) to extract meaningful insights from user interaction data.Responsibilities:Conduct User Research:
Design and execute qualitative and quantitative user research studies, including surveys, interviews, usability testing, and A/B testing.Analyze User Data:
Analyze user interaction logs, including chat transcripts and copilot usage data, to identify patterns, trends, and areas for improvement.Leverage LLMs:
Utilize LLMs to extract valuable signals from natural language interactions, such as user intent, satisfaction, and areas of confusion.Evaluate System Performance:
Assess the effectiveness of AI-powered chat and copilot systems in meeting user needs and providing a positive user experience.Provide Insights:
Collaborate with product teams to communicate research findings and provide actionable recommendations for product development and improvement.Stay Updated:
Keep abreast of the latest advancements in AI, natural language processing, and user research methodologies.Qualifications:Bachelor’s degree in Human-Computer Interaction, Psychology, Computer Science, or a related field.3+ years of experience in user research, preferably with a focus on AI and chatbot technologies.Strong understanding of user research methodologies and techniques.Experience working with large language models and natural language processing.Excellent analytical skills and ability to interpret and communicate research findings.Strong interpersonal skills and ability to collaborate effectively with cross-functional teams.Passion for improving user experiences and driving innovation in AI.Bonus Points:Experience with user experience design or product management.Familiarity with data analysis tools and techniques.Knowledge of machine learning and deep learning concepts.If you are a passionate and innovative User Researcher with a strong background in AI and chatbots, we encourage you to apply.The target hiring compensation range for this role is $38 to $43an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.About Aquent Talent:Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brandsOur eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium .
More information on our awesome
benefits
!Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.Working with AQUENT provides you access to some pretty awesome benefits and employee perks:Resume / Portfolio Review + Interview Prep. You’ll be set-up for success!Our client is a large technology company based in Redmond, Washington with a mission to empower every person and every organization on the planet to achieve more. They develop computer software, consumer electronics, personal computers, and related services. This company enables digital transformation for the era of an intelligent cloud and an intelligent edge.Working here, you will be part of a company that values:Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Design and execute qualitative and quantitative user research studies, including surveys, interviews, usability testing, and A/B testing.Analyze User Data:
Analyze user interaction logs, including chat transcripts and copilot usage data, to identify patterns, trends, and areas for improvement.Leverage LLMs:
Utilize LLMs to extract valuable signals from natural language interactions, such as user intent, satisfaction, and areas of confusion.Evaluate System Performance:
Assess the effectiveness of AI-powered chat and copilot systems in meeting user needs and providing a positive user experience.Provide Insights:
Collaborate with product teams to communicate research findings and provide actionable recommendations for product development and improvement.Stay Updated:
Keep abreast of the latest advancements in AI, natural language processing, and user research methodologies.Qualifications:Bachelor’s degree in Human-Computer Interaction, Psychology, Computer Science, or a related field.3+ years of experience in user research, preferably with a focus on AI and chatbot technologies.Strong understanding of user research methodologies and techniques.Experience working with large language models and natural language processing.Excellent analytical skills and ability to interpret and communicate research findings.Strong interpersonal skills and ability to collaborate effectively with cross-functional teams.Passion for improving user experiences and driving innovation in AI.Bonus Points:Experience with user experience design or product management.Familiarity with data analysis tools and techniques.Knowledge of machine learning and deep learning concepts.If you are a passionate and innovative User Researcher with a strong background in AI and chatbots, we encourage you to apply.The target hiring compensation range for this role is $38 to $43an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.About Aquent Talent:Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brandsOur eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium .
More information on our awesome
benefits
!Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.Working with AQUENT provides you access to some pretty awesome benefits and employee perks:Resume / Portfolio Review + Interview Prep. You’ll be set-up for success!Our client is a large technology company based in Redmond, Washington with a mission to empower every person and every organization on the planet to achieve more. They develop computer software, consumer electronics, personal computers, and related services. This company enables digital transformation for the era of an intelligent cloud and an intelligent edge.Working here, you will be part of a company that values:Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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