Live Nation
Phone Ambassador - MGM Music Hall Fenway
Live Nation, Boston, Massachusetts, us, 02298
Phone Ambassador - MGM Music Hall FenwayJob Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a
Great Place to Work
organization.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities.
THE JOB
The Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.
WHAT THIS ROLE WILL DO
Communicate venue information about policies and procedures to guests.
Answer all incoming calls to the venue and provide guests with excellent customer service while addressing questions/concerns, including ADA requests and lost and found items.
Monitor all venue email inboxes and respond to guest emails in a timely manner.
Look for ways to proactively assist guests to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades and purchasing fan merchandise.
Assist in resolving guest complaints.
Update venue information sheets that include show times, ticket sales, and other pertinent information.
Be an expert on the Dos and Don’ts of attending shows at our venues.
Assist in office tasks including inventory and ordering supplies.
May fill in temporarily with a department to support staffing levels during peak or break times.
WHAT THIS PERSON WILL BRING
Required:
High School Diploma or equivalent
Creative thinker and problem solver
Excellent verbal and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
Strong sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+ and occasional sitting
Physical Demands/Working Environment:
Working environment is fast-paced
Position requires repetitive use of arms for answering busy phones and typing
EQUAL EMPLOYMENT OPPORTUNITY
We are committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, disability, marital status, military and veteran status, national origin, race, sex, gender identity, and any other basis protected by applicable law.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a
Great Place to Work
organization.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities.
THE JOB
The Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.
WHAT THIS ROLE WILL DO
Communicate venue information about policies and procedures to guests.
Answer all incoming calls to the venue and provide guests with excellent customer service while addressing questions/concerns, including ADA requests and lost and found items.
Monitor all venue email inboxes and respond to guest emails in a timely manner.
Look for ways to proactively assist guests to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades and purchasing fan merchandise.
Assist in resolving guest complaints.
Update venue information sheets that include show times, ticket sales, and other pertinent information.
Be an expert on the Dos and Don’ts of attending shows at our venues.
Assist in office tasks including inventory and ordering supplies.
May fill in temporarily with a department to support staffing levels during peak or break times.
WHAT THIS PERSON WILL BRING
Required:
High School Diploma or equivalent
Creative thinker and problem solver
Excellent verbal and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
Strong sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+ and occasional sitting
Physical Demands/Working Environment:
Working environment is fast-paced
Position requires repetitive use of arms for answering busy phones and typing
EQUAL EMPLOYMENT OPPORTUNITY
We are committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, disability, marital status, military and veteran status, national origin, race, sex, gender identity, and any other basis protected by applicable law.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
#J-18808-Ljbffr