Maple Hill Senior Living
Senior Living Sales & Marketing Director
Maple Hill Senior Living, Maplewood, Minnesota, United States,
Job Description
Maintains census goals and strategically markets for RM Management by leading tours, building/maintaining strong community relations and innovating/executing events.
Essential Functions (Including but not limited to the following)
• Manage marketing strategies to achieve occupancy and move-in goals, and close sales by assisting prospective clients, their families, and/or advisors in the decision-making process by understanding their needs and educating them on services.
• Proven success in building positive relationships and trust.
• Contact marketing sources to place advertisements, and develop and maintain move-in waiting lists.
• Accept and process reservation deposits and lead clients through the admissions and move-in process.
• Manage the daily intake of voicemail messages and coordinate communication efforts as necessary.
• Type client documentations, correspondences, contracts, memos and reports.
• Promptly response to client questions, complaints and service requests, and direct problems to supervisor as needed.
• Collaborates with supervisor on process improvement changes, participates during staff meetings, and provides feedback to employees as needed.
• Maintain accuracy and confidentiality of all paperwork regarding client data, billing information, and client assessment/evaluations.
• Responsible for operating with budget guidelines.
• Assist with other duties as assigned.
• Input information in RM Management CRM Tool.
Required Qualifications
• Minimum of two years marketing, sales and/or management experience.
• Able to work flexible hours, including occasional weekends and evenings.
• MN Driver’s License.
Preferred Qualifications
• Knowledge of federal, state, and local regulations and statues that pertain to home care.
• Expertise in working with senior client populations.
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Maintains census goals and strategically markets for RM Management by leading tours, building/maintaining strong community relations and innovating/executing events.
Essential Functions (Including but not limited to the following)
• Manage marketing strategies to achieve occupancy and move-in goals, and close sales by assisting prospective clients, their families, and/or advisors in the decision-making process by understanding their needs and educating them on services.
• Proven success in building positive relationships and trust.
• Contact marketing sources to place advertisements, and develop and maintain move-in waiting lists.
• Accept and process reservation deposits and lead clients through the admissions and move-in process.
• Manage the daily intake of voicemail messages and coordinate communication efforts as necessary.
• Type client documentations, correspondences, contracts, memos and reports.
• Promptly response to client questions, complaints and service requests, and direct problems to supervisor as needed.
• Collaborates with supervisor on process improvement changes, participates during staff meetings, and provides feedback to employees as needed.
• Maintain accuracy and confidentiality of all paperwork regarding client data, billing information, and client assessment/evaluations.
• Responsible for operating with budget guidelines.
• Assist with other duties as assigned.
• Input information in RM Management CRM Tool.
Required Qualifications
• Minimum of two years marketing, sales and/or management experience.
• Able to work flexible hours, including occasional weekends and evenings.
• MN Driver’s License.
Preferred Qualifications
• Knowledge of federal, state, and local regulations and statues that pertain to home care.
• Expertise in working with senior client populations.
#J-18808-Ljbffr