Quality Support, Inc.
Website Content Manager - Washington, D.C.
Quality Support, Inc., Jackson, Mississippi, United States,
Website Content Manager - Washington, D.C.
QSI is currently seeking a Website Content Manager to support our government client in Washington, D.C. The Website Content Manager shall support the Outreach and Inquiries Division (VO/F/OI) by providing support to the Government working as the Team Lead for the WebUnit, which maintains visa-related content on CA's public-facing website, travel.state.gov, and on CA's intranet site, CA Web.The WebUnit represents VO in the Web Working Group, which collaborates on the ongoing redesign of travel.state.gov and CA Web. The WebUnit reviews visa-related content on post and GSS websites and conducts selected post website reviews. The Website Unit liaises with VO and with other bureaus and government agency webmasters with an interest in immigration and visa matters. The WebUnit is central to developing web capabilities for managing data and information more efficiently, making daily work easier and ensuring all web efforts promote/enhance the strategic interests and goals/objectives of CA. The contractor may be assigned to any of the VO offices. A Government Manager will provide day-to-day oversight and direction.Location
Washington, D.C.Level/Salary Range
TBDHR Contact
Subrina MilesJob Category
Non-ExemptSecurity Clearance Required
SecretPosition Type
Full-timeQualifications
Superior organizational skills and work ethicAbility to effectively lead a team of Website Content Coordinators in support of consular web-based initiativesManage web projects at a headquarters level(Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. visaAbility to learn and recall information about visa application procedures and the laws and regulations pertaining to visa requirementsDemonstrate excellent customer service skills and effectively communicate with a wide audience with excellent written and oral communications skillsWorking knowledge of web coding such as HTMLFamiliarity with web-related applications and programsFamiliarity with website analytic tools such as ForeSee and WebTrendsExcellent proofreading and technical editing skills, with an excellent grasp of English grammar, spelling, and punctuationAbility to effectively and politely interface with publicAbility to maintain composure and objectivity in stressful situations and in dealing with multiple inquiriesCommunicate effectively and confidently with high-level executivesAbility to interpret and apply regulatory materialAbility to learn new systems and applicationsAbility to work independently and as a member of the team to effectively interact with personnel at all levelsDuties/Tasks
The Website Content Manager will assist VO/F/OI in the management of internal and external website content, including, but not limited to, the following:In conjunction with Government Manager, oversees the planning and execution of assignments or projects and resolves problems or deviations in the work according to instructions, policies, previous training or accepted communication practices.Assists WebUnit team with editing, maintaining and publishing content for the directorate’s visa-related portions of both the CA internet site (travel.state.gov), and the unclassified intranet site (CA Web), based on input of internal stakeholders and needs of external audiences.Provides technical editing (including proofreading, grammar, and punctuation) to website content.Evaluates completed work primarily for accuracy, effectiveness, quality, technical soundness, responsiveness, appropriateness, and conformance to policy and program requirements.Liaises with IT department (both IRM and CA/CST) and external web developers to resolve technological issues and conduct work.Establishes and monitors all website analytics/statistics and uses surveying and other web tools/feedback mechanisms to direct improvement to web presence.Monitors customer feedback messages/comments on website to correct issues and/or identify opportunities for improvement.Responds to inquiries and consults with staff to ensure responses are correct and coordinated.Assists the development and implementation of Web content policy, procedures and standards.In conjunction with other R/IIP and CA/CST, conducts periodic reviews of U.S. Embassy and Consulate websites to ensure compliance with Post Internet Content Guidelines.Identifies and posts relevant VO cables to internal and external websites.Coordinates with stakeholders (VO, other bureaus, and other government agencies) regarding their visa-related website information as well as web policies and procedures.Consolidates information and obtains clearance/approval for content changes, and then updates content through the CMS.Assists on web policy matters. Interprets and applies policy to work products.Utilizes proprietary consular systems such as the Consular Consolidated Database (CCD).Evaluates business processes and workflows, making practical recommendations for process improvements, and assists with implementing and validating any process changes.Assists with other duties as assigned.Education / Experience Required
Bachelor’s degree, and;Five (5) years of written and oral communications in an office environment, including;Two (2) years of specialized experience in website content management, including;Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook.To apply, send your resume to HR@qualitysupport.com. Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.#J-18808-Ljbffr
QSI is currently seeking a Website Content Manager to support our government client in Washington, D.C. The Website Content Manager shall support the Outreach and Inquiries Division (VO/F/OI) by providing support to the Government working as the Team Lead for the WebUnit, which maintains visa-related content on CA's public-facing website, travel.state.gov, and on CA's intranet site, CA Web.The WebUnit represents VO in the Web Working Group, which collaborates on the ongoing redesign of travel.state.gov and CA Web. The WebUnit reviews visa-related content on post and GSS websites and conducts selected post website reviews. The Website Unit liaises with VO and with other bureaus and government agency webmasters with an interest in immigration and visa matters. The WebUnit is central to developing web capabilities for managing data and information more efficiently, making daily work easier and ensuring all web efforts promote/enhance the strategic interests and goals/objectives of CA. The contractor may be assigned to any of the VO offices. A Government Manager will provide day-to-day oversight and direction.Location
Washington, D.C.Level/Salary Range
TBDHR Contact
Subrina MilesJob Category
Non-ExemptSecurity Clearance Required
SecretPosition Type
Full-timeQualifications
Superior organizational skills and work ethicAbility to effectively lead a team of Website Content Coordinators in support of consular web-based initiativesManage web projects at a headquarters level(Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. visaAbility to learn and recall information about visa application procedures and the laws and regulations pertaining to visa requirementsDemonstrate excellent customer service skills and effectively communicate with a wide audience with excellent written and oral communications skillsWorking knowledge of web coding such as HTMLFamiliarity with web-related applications and programsFamiliarity with website analytic tools such as ForeSee and WebTrendsExcellent proofreading and technical editing skills, with an excellent grasp of English grammar, spelling, and punctuationAbility to effectively and politely interface with publicAbility to maintain composure and objectivity in stressful situations and in dealing with multiple inquiriesCommunicate effectively and confidently with high-level executivesAbility to interpret and apply regulatory materialAbility to learn new systems and applicationsAbility to work independently and as a member of the team to effectively interact with personnel at all levelsDuties/Tasks
The Website Content Manager will assist VO/F/OI in the management of internal and external website content, including, but not limited to, the following:In conjunction with Government Manager, oversees the planning and execution of assignments or projects and resolves problems or deviations in the work according to instructions, policies, previous training or accepted communication practices.Assists WebUnit team with editing, maintaining and publishing content for the directorate’s visa-related portions of both the CA internet site (travel.state.gov), and the unclassified intranet site (CA Web), based on input of internal stakeholders and needs of external audiences.Provides technical editing (including proofreading, grammar, and punctuation) to website content.Evaluates completed work primarily for accuracy, effectiveness, quality, technical soundness, responsiveness, appropriateness, and conformance to policy and program requirements.Liaises with IT department (both IRM and CA/CST) and external web developers to resolve technological issues and conduct work.Establishes and monitors all website analytics/statistics and uses surveying and other web tools/feedback mechanisms to direct improvement to web presence.Monitors customer feedback messages/comments on website to correct issues and/or identify opportunities for improvement.Responds to inquiries and consults with staff to ensure responses are correct and coordinated.Assists the development and implementation of Web content policy, procedures and standards.In conjunction with other R/IIP and CA/CST, conducts periodic reviews of U.S. Embassy and Consulate websites to ensure compliance with Post Internet Content Guidelines.Identifies and posts relevant VO cables to internal and external websites.Coordinates with stakeholders (VO, other bureaus, and other government agencies) regarding their visa-related website information as well as web policies and procedures.Consolidates information and obtains clearance/approval for content changes, and then updates content through the CMS.Assists on web policy matters. Interprets and applies policy to work products.Utilizes proprietary consular systems such as the Consular Consolidated Database (CCD).Evaluates business processes and workflows, making practical recommendations for process improvements, and assists with implementing and validating any process changes.Assists with other duties as assigned.Education / Experience Required
Bachelor’s degree, and;Five (5) years of written and oral communications in an office environment, including;Two (2) years of specialized experience in website content management, including;Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook.To apply, send your resume to HR@qualitysupport.com. Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.#J-18808-Ljbffr