DocuSign, Inc.
Technical Writer
DocuSign, Inc., San Francisco, California, United States, 94199
Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll do
As a Technical Writer, you will create clear, user-friendly documentation and content that helps customers understand and effectively use our products. You will focus on developing content for our products, product integrations, and apps, ensuring it meets the needs of both internal and external users. This role requires attention to detail and the ability to simplify complex information. You will work closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances user experience. This position is an individual contributor role reporting to the Manager, Product Documentation.ResponsibilitiesDesign, create, and publish content that is clear, accurate, and easy to understandDevelop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise adminsEnsure timely delivery of content that aligns with product releases and quality standardsCollaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentationUse feedback and data to make informed content decisions and improve documentationContribute to content standards and guidelines, ensuring consistency and clarityLead individual projects effectively, meeting deadlines and balancing multiple tasksReview and revise existing content to ensure it meets current standards and user needsJob Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)What you bring
Basic2+ years of experience in technical writing or a related fieldExperience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware)Experience with Google WorkspacePreferredStrong communication skills, both verbal and writtenExperience writing for a variety of audiences, including enterprise customersFamiliarity with structured-authoring frameworks or tools (e.g., DITA)Ability to use feedback to improve content and contribute to documentation qualityWage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:California: $83,500.00 - $120,900.00 base salaryIllinois and Colorado: $79,100.00 - $102,800.00 base salaryWashington and New York (including NYC metro area): $79,100.00 - $108,550.00 base salaryThis role is also eligible for bonus and
benefits .States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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As a Technical Writer, you will create clear, user-friendly documentation and content that helps customers understand and effectively use our products. You will focus on developing content for our products, product integrations, and apps, ensuring it meets the needs of both internal and external users. This role requires attention to detail and the ability to simplify complex information. You will work closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances user experience. This position is an individual contributor role reporting to the Manager, Product Documentation.ResponsibilitiesDesign, create, and publish content that is clear, accurate, and easy to understandDevelop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise adminsEnsure timely delivery of content that aligns with product releases and quality standardsCollaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentationUse feedback and data to make informed content decisions and improve documentationContribute to content standards and guidelines, ensuring consistency and clarityLead individual projects effectively, meeting deadlines and balancing multiple tasksReview and revise existing content to ensure it meets current standards and user needsJob Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)What you bring
Basic2+ years of experience in technical writing or a related fieldExperience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware)Experience with Google WorkspacePreferredStrong communication skills, both verbal and writtenExperience writing for a variety of audiences, including enterprise customersFamiliarity with structured-authoring frameworks or tools (e.g., DITA)Ability to use feedback to improve content and contribute to documentation qualityWage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:California: $83,500.00 - $120,900.00 base salaryIllinois and Colorado: $79,100.00 - $102,800.00 base salaryWashington and New York (including NYC metro area): $79,100.00 - $108,550.00 base salaryThis role is also eligible for bonus and
benefits .States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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