NARMC
EMS Communications Chief
NARMC, Harrison, Arkansas, us, 72602
OverviewAs a member of the EMS administrative and leadership team, the Communications Chief embodies the Vision, Mission, and Values of the NARMC healthcare system. The Communications Chief is a role model for and consistently promotes a culture of excellence, accountability, reliability, safety, and lifelong learning. This position is responsible for the direct supervision of the NARMC EMS telecommunications services, communications center, and communications personnel. The Communications Chief will also have indirect supervision of emergency and non-emergency call intake, prioritizing resources, and subsequent dispatch of emergency and non-emergency EMS traffic following established guidelines and protocols. The Communications Chief will be responsible for ensuring appropriate documentation and reporting based on documentation of NARMC EMS Communications Center operations. Will work with the EMS administrative team to plan and institute policies, procedures, and protocols that will improve and enhance the performance of NARMC EMS. The Communications Chief actively works toward bridging relationships among the department and with the entire NARMC healthcare system.
Responsibilities
Fills the role of EMS Telecommunications Specialist as needed.
Supervises the operations of the Communications Center.
Ensures the Communications Center is in a state of preparedness at all times.
Assures quality control of EMS Telecommunications Specialists’ work.
Schedules training and oversight of dispatch orientation and education in collaboration with EMS Clinical Quality Chief.
Promotes a cooperative and respectful relationship with other emergency personnel, entities, and/or agencies.
Supervises and ensures maintenance of communications equipment.
Maintains all records for the EMS Communications Center.
Maintains and updates all emergency manuals of the EMS Communications Center.
Prepares written reports and develops and submits statistical analysis of EMS Communications Center activity on a regular basis and as directed.
Develops and updates the EMS Communications Center Operational Policies and Procedures.
Sets the highest standard of knowledge of the operational aspects of computer and communications systems.
Has a proficient knowledge of communication procedures and etiquette and applies it correctly.
Has a strong working knowledge of the NARMC EMS coverage area.
Knowledgeable of the EMS Communications Center protocols and performs all included duties.
Performs other duties as instructed and assigned.
As a member of the EMS Administrative Leadership Team:
Maintains excellent professional working relationships with community partners.
Participates in NARMC and multi-agency committees, research projects, and preparedness projects.
Assists in the recruitment, selection, pre-hire testing, orientation, and evaluation of team members.
Regularly visits EMS stations to speak with team members. Responds to questions or concerns posed by team members.
Maintains excellent professional working relationships with local EMS training programs and participates in training EMS student professionals.
Participates in grant writing or grant administration activities as assigned.
Takes EMS administrative call on a rotating basis or as needed.
Assists crews in the field during periods of high volume, short staffing, or disaster situations.
Assumes other duties as assigned by the EMS Director.
Works closely with NARMC EMS Clinical Quality Chief, NARMC Operations Chief, and NARMC MIH Chief.
QualificationsRequired
Education:
High School Diploma or GED
Experience:
Minimum 1 year active Emergency dispatch.
Preferred
Education:
Bachelor’s Degree in related field
Experience:
Supervisory Experience
#J-18808-Ljbffr
Responsibilities
Fills the role of EMS Telecommunications Specialist as needed.
Supervises the operations of the Communications Center.
Ensures the Communications Center is in a state of preparedness at all times.
Assures quality control of EMS Telecommunications Specialists’ work.
Schedules training and oversight of dispatch orientation and education in collaboration with EMS Clinical Quality Chief.
Promotes a cooperative and respectful relationship with other emergency personnel, entities, and/or agencies.
Supervises and ensures maintenance of communications equipment.
Maintains all records for the EMS Communications Center.
Maintains and updates all emergency manuals of the EMS Communications Center.
Prepares written reports and develops and submits statistical analysis of EMS Communications Center activity on a regular basis and as directed.
Develops and updates the EMS Communications Center Operational Policies and Procedures.
Sets the highest standard of knowledge of the operational aspects of computer and communications systems.
Has a proficient knowledge of communication procedures and etiquette and applies it correctly.
Has a strong working knowledge of the NARMC EMS coverage area.
Knowledgeable of the EMS Communications Center protocols and performs all included duties.
Performs other duties as instructed and assigned.
As a member of the EMS Administrative Leadership Team:
Maintains excellent professional working relationships with community partners.
Participates in NARMC and multi-agency committees, research projects, and preparedness projects.
Assists in the recruitment, selection, pre-hire testing, orientation, and evaluation of team members.
Regularly visits EMS stations to speak with team members. Responds to questions or concerns posed by team members.
Maintains excellent professional working relationships with local EMS training programs and participates in training EMS student professionals.
Participates in grant writing or grant administration activities as assigned.
Takes EMS administrative call on a rotating basis or as needed.
Assists crews in the field during periods of high volume, short staffing, or disaster situations.
Assumes other duties as assigned by the EMS Director.
Works closely with NARMC EMS Clinical Quality Chief, NARMC Operations Chief, and NARMC MIH Chief.
QualificationsRequired
Education:
High School Diploma or GED
Experience:
Minimum 1 year active Emergency dispatch.
Preferred
Education:
Bachelor’s Degree in related field
Experience:
Supervisory Experience
#J-18808-Ljbffr