Brigham Young University-Hawaii
Customer Experience Associate - Communications and Content Specialist
Brigham Young University-Hawaii, Hilo, Hawaii, us, 96721
Students may only have 5 open job applications at a time. Job Summary Utilizing methods like deep customer immersion and design thinking, the office collaborates with university departments to innovate and improve services while fostering a Christ-centered culture.
The Customer Experience Office is seeking a student employee for the role of Customer Experience Associate - Communications. The ideal candidate will possess exceptional writing and communication skills, with the ability to effectively translate ideas into written form. This role involves communicating ideas across various offices and departments and have strong writing skills-persuasive, technical, descriptive, narrative, and more-which are essential.
Primary Responsibilities
Perform benchmarking against peer institutions to evaluate our university's performance and identify areas for enhancement.
Developing content for presentations and marketing campaigns, ensuring alignment with organizational goals and consistent messaging across platforms. Producing clear, accurate reports, and instructional materials for students, services within the university. Creating detailed reports, manuals, and guidelines for students and services on campus, ensuring clarity and accuracy. Collaborate closely with the Chief Customer Experience Officer to develop strategies and solutions that address challenges and obstacles.
Assist in organizing and coordinating workshops that utilize Design Thinking and other initiatives aimed at improving the customer experience across BYU-Hawaii.
Work with the Customer Experience team to track the progress of initiatives and recommend adjustments as necessary to ensure ongoing improvements in the customer experience. Qualifications
Currently pursuing a bachelor's degree in a relevant field (e.g., Business Management, Political Science, English, Communication, TESOL, etc.).
Strong analytical and critical thinking skills. Exceptional writing abilities in different types (persuasive, technical, descriptive, narrative, etc.), with conciseness as a top priority.
Personal Attributes
A bias for action, i.e., being able to decide, communicate, and act in the fog of complex decision-making options.
Excellent communication skills, both written and verbal.
Detail-oriented, quick thinker, and capable of handling and interpreting complex information.
Strong problem-solving and critical-thinking abilities.
A collaborative mindset with a passion for enhancing the customer experience on campus.
Education Juniors or Seniors preferred Work Experience None Physical Demands Varies based on student job type: Clerk/Cashier/General Office: Air-conditioned office environment with minimal physical effort. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Base Rate Per Hour: 14.50
The Customer Experience Office is seeking a student employee for the role of Customer Experience Associate - Communications. The ideal candidate will possess exceptional writing and communication skills, with the ability to effectively translate ideas into written form. This role involves communicating ideas across various offices and departments and have strong writing skills-persuasive, technical, descriptive, narrative, and more-which are essential.
Primary Responsibilities
Perform benchmarking against peer institutions to evaluate our university's performance and identify areas for enhancement.
Developing content for presentations and marketing campaigns, ensuring alignment with organizational goals and consistent messaging across platforms. Producing clear, accurate reports, and instructional materials for students, services within the university. Creating detailed reports, manuals, and guidelines for students and services on campus, ensuring clarity and accuracy. Collaborate closely with the Chief Customer Experience Officer to develop strategies and solutions that address challenges and obstacles.
Assist in organizing and coordinating workshops that utilize Design Thinking and other initiatives aimed at improving the customer experience across BYU-Hawaii.
Work with the Customer Experience team to track the progress of initiatives and recommend adjustments as necessary to ensure ongoing improvements in the customer experience. Qualifications
Currently pursuing a bachelor's degree in a relevant field (e.g., Business Management, Political Science, English, Communication, TESOL, etc.).
Strong analytical and critical thinking skills. Exceptional writing abilities in different types (persuasive, technical, descriptive, narrative, etc.), with conciseness as a top priority.
Personal Attributes
A bias for action, i.e., being able to decide, communicate, and act in the fog of complex decision-making options.
Excellent communication skills, both written and verbal.
Detail-oriented, quick thinker, and capable of handling and interpreting complex information.
Strong problem-solving and critical-thinking abilities.
A collaborative mindset with a passion for enhancing the customer experience on campus.
Education Juniors or Seniors preferred Work Experience None Physical Demands Varies based on student job type: Clerk/Cashier/General Office: Air-conditioned office environment with minimal physical effort. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Base Rate Per Hour: 14.50