Telesoft LLC dba MDSL
Content Analyst- Invoicing and Data
Telesoft LLC dba MDSL, Rochester, New York, United States, 14600
Job Summary:
The Content Analyst will monitor and address missing invoices, working with vendors to ensure all invoices are addressed in preparation for go-live. Also responsible for resolving issues and escalations regarding media type, media delivery, missing media.
Responsibilities:
Establish access to billing data, whether direct access, LOA etc.Issue Letter of Authorization to vendorsCreate email addresses/distribution group for projectDetermine media to use for best solution for client, Calero and vendorEstablish electronic data feedsRedirect paper invoicesSet electronically available invoices to paperlessLoad invoices per client requirements in preparation for GL coding and cost allocationsWork with invoice acquisition tool to move invoice feeds from test to productionManage and triage client and vendor communications during the onboarding processProvide onboarding status update at weekly client implementation meetingReview data against existing readers / handlersSubmit reader / handler requestValidate and test reader / handlerConfigure vendor accounts in the toolGather and provide documentation and test data for the development of new readers and verify the new readers once they are developedTest changes / enhancements to existing readersCollate and load vendor contracts into the toolKnow and understand the differences in Telco media (EDI, CABS, CD Media) to insure the clients’ needs are being met in regards to level detail, data availability, bill cycle date, bill consolidation and missing bill volumeUnderstand and read the various formats of data provided for troubleshooting issues (ex., confirming inclusion or exclusion of data)Ensures maximization of the invoice loading process by evaluating and identifying the need for new readers to automate invoice loadingReview implementation workbook information received from client for completeness and convert to Professional Services Implementation trackerDetermine target method of delivery for each invoice on the implementationSet up client communication and system infrastructureEstablish electronic data feedsCollate information within implementation trackerCreate required instances (e.g. CMT / IMS)Document handover information for transition to Service OperationsEducation:
University /Bachelor’s degree and/or related experienceA combination of education and experience will be consideredExperience and Training:
Minimum one (1) years experience with Calero products and services or similar softwareExcellent customer service skillsAttention to detailAgility to fast paced environmentAbility to prioritize and manage multiple responsibilitiesDemonstrates a sense of urgency and ability to meet deadlinesTechnical Knowledge:
Basic knowledge and experience with the following technologies:
Microsoft SQLMicrosoft ExcelMicrosoft web application configurationMicrosoft Windows
Calero is An equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The salary range for this role is $19.00 - $21.00 per hour. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.
The Content Analyst will monitor and address missing invoices, working with vendors to ensure all invoices are addressed in preparation for go-live. Also responsible for resolving issues and escalations regarding media type, media delivery, missing media.
Responsibilities:
Establish access to billing data, whether direct access, LOA etc.Issue Letter of Authorization to vendorsCreate email addresses/distribution group for projectDetermine media to use for best solution for client, Calero and vendorEstablish electronic data feedsRedirect paper invoicesSet electronically available invoices to paperlessLoad invoices per client requirements in preparation for GL coding and cost allocationsWork with invoice acquisition tool to move invoice feeds from test to productionManage and triage client and vendor communications during the onboarding processProvide onboarding status update at weekly client implementation meetingReview data against existing readers / handlersSubmit reader / handler requestValidate and test reader / handlerConfigure vendor accounts in the toolGather and provide documentation and test data for the development of new readers and verify the new readers once they are developedTest changes / enhancements to existing readersCollate and load vendor contracts into the toolKnow and understand the differences in Telco media (EDI, CABS, CD Media) to insure the clients’ needs are being met in regards to level detail, data availability, bill cycle date, bill consolidation and missing bill volumeUnderstand and read the various formats of data provided for troubleshooting issues (ex., confirming inclusion or exclusion of data)Ensures maximization of the invoice loading process by evaluating and identifying the need for new readers to automate invoice loadingReview implementation workbook information received from client for completeness and convert to Professional Services Implementation trackerDetermine target method of delivery for each invoice on the implementationSet up client communication and system infrastructureEstablish electronic data feedsCollate information within implementation trackerCreate required instances (e.g. CMT / IMS)Document handover information for transition to Service OperationsEducation:
University /Bachelor’s degree and/or related experienceA combination of education and experience will be consideredExperience and Training:
Minimum one (1) years experience with Calero products and services or similar softwareExcellent customer service skillsAttention to detailAgility to fast paced environmentAbility to prioritize and manage multiple responsibilitiesDemonstrates a sense of urgency and ability to meet deadlinesTechnical Knowledge:
Basic knowledge and experience with the following technologies:
Microsoft SQLMicrosoft ExcelMicrosoft web application configurationMicrosoft Windows
Calero is An equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The salary range for this role is $19.00 - $21.00 per hour. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.