St. Lucie County, FL
Public Safety Communications Officer 1 - 00035
St. Lucie County, FL, Fort Pierce, Florida, United States, 34945
MULTIPLE POSITIONS AVAILABLE
APPLICATION PROCESS:
* Submit online application for consideration.* Criticall Test; Must receive a score of 80% or higher and 3500KPH (keystrokes per hour) to be considered for an interview.* 1st Interview* If hired, pre-employment background screening will be conducted.
MAJOR FUNCTION:
Learning and mastering basic 9-1-1 Communication Officer functions in specialized work receiving, screening and dispatching messages over a public safety emergency services radio communications system.
KNOWLEDGE, ABILITIES, AND SKILLS NEEDED IN ORDER TO PERFORM THE ESSENTIAL JOB FUNCTIONS:
Knowledge:
* Geographical knowledge of the area, road network and surrounding areas.* Knowledge of rules, regulations and procedures for dispatching, monitoring or guiding the work of law enforcement over a public safety emergency services radio communications system.
Abilities:
* Ability to react quickly and calmly, exercise good judgement and make sound decisions in emergency situations.* Must be proficient in receiving and obtaining accurate information to disseminate in English language to law enforcement and other agencies.* Must be capable of working under stress or pressure in the telephone and multi-channel radio equipment operations.* Adept at maintaining effective work relationships with co-workers, the public and Public Safety agencies.* Good dictation is mandatory.* Must have the ability to type at least 30 words per minute.* Ability to use common office software, to include Microsoft Office and applicable specialized public safety software.* Must be able to work a variety of shift hours, to include days, nights, weekends and holidays.* May need to change work schedule with limited notice.
ESSENTIAL JOB FUNCTION:
* Participate in classroom training and monitors live 911 calls/dispatches during training.* Answer incoming 911 emergency calls on the telephone lines and disseminates quickly for dispatch to Law Enforcement patrol and/or Fire District.* Operate radio consoles with radio frequencies in order to dispatch patrol and/or fire units and their messages via codes and signals.* Monitor all incoming and outgoing communications.* Send and receive messages via computer.* Record and maintain clerical records of emergency complaints from citizens via computer terminal or accurate handwritten data card.* Assign complaints and case numbers to events recorded in computer aided dispatch (CAD) system.* Notify Fire District communications of all emergency messages related to fire or rescue.* Performs related work as requested or assigned.
EMERGENCY MANAGEMENT RESPONSIBILITIES:
During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
ESSENTIAL PHYSICAL SKILLS:
Good eyesight and hearing with or without correction. Capable of wearing a head set with a device that is inserted or placed on the ear during shift hours. Must have good clear dictation. Use of both hands and fingers with dexterity. Good hand/eye coordination. Ability to multi-task. Occasional walking and frequent standing. Ability to lift 30 lbs. Ability to work under high stress.
ENVIRONMENTAL CONDITION REQUIREMENTS: Constant work inside the office in a sedentary posture. Ability to work a rotating day/night shift schedule. Shift work on a 24-hour schedule that includes days, nights, weekends and holidays. In the event of man-made or natural disaster, Emergency Staffing may be implemented. This may result in employees having to stay at the 911 Center for an extended (overnight or beyond) period.
WORK HAZARDS: Long hours of computer work may affect vision.
SAFETY EQUIPMENT USED OR NEEDED:
NoneEDUCATION: Graduation from high school or equivalent required.
EXPERIENCE:
Experience with radio dispatching and/or one (1) year experience in public safety or customer service. A comparable amount of training and experience may be substituted for the minimum qualifications.
LICENSE, CERTIFICATION OR REGISTRATION: Initial training is a twelve (12) week program, with an Association of Public Safety Communications Officials (APCO) Certified Instructor.
Must successfully complete and pass the following certifications within a nine (9) month probationary period.
Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) Certification (Felony conviction will disqualify), and National Incident Management System (NIMS) Certification.
The following certification is required within nine (9) months of hire, maybe extended one (1) time not to exceed twelve (12) months.
Department of Health (DOH) 911 Public Safety Telecommunicator Certification in accordance with FSS 401.465 (2)(b).
If you are unable to pass the (DOH) certification, your employment will be terminated.
Valid Florida's Driver's License and must maintain a good driving record. Pay Grade 14
Driving Position - Operating County vehicles and/or equipment is a primary function of this position.
PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification. Level 1 background screening and FDLE fingerprints.
APPLICATION PROCESS:
* Submit online application for consideration.* Criticall Test; Must receive a score of 80% or higher and 3500KPH (keystrokes per hour) to be considered for an interview.* 1st Interview* If hired, pre-employment background screening will be conducted.
MAJOR FUNCTION:
Learning and mastering basic 9-1-1 Communication Officer functions in specialized work receiving, screening and dispatching messages over a public safety emergency services radio communications system.
KNOWLEDGE, ABILITIES, AND SKILLS NEEDED IN ORDER TO PERFORM THE ESSENTIAL JOB FUNCTIONS:
Knowledge:
* Geographical knowledge of the area, road network and surrounding areas.* Knowledge of rules, regulations and procedures for dispatching, monitoring or guiding the work of law enforcement over a public safety emergency services radio communications system.
Abilities:
* Ability to react quickly and calmly, exercise good judgement and make sound decisions in emergency situations.* Must be proficient in receiving and obtaining accurate information to disseminate in English language to law enforcement and other agencies.* Must be capable of working under stress or pressure in the telephone and multi-channel radio equipment operations.* Adept at maintaining effective work relationships with co-workers, the public and Public Safety agencies.* Good dictation is mandatory.* Must have the ability to type at least 30 words per minute.* Ability to use common office software, to include Microsoft Office and applicable specialized public safety software.* Must be able to work a variety of shift hours, to include days, nights, weekends and holidays.* May need to change work schedule with limited notice.
ESSENTIAL JOB FUNCTION:
* Participate in classroom training and monitors live 911 calls/dispatches during training.* Answer incoming 911 emergency calls on the telephone lines and disseminates quickly for dispatch to Law Enforcement patrol and/or Fire District.* Operate radio consoles with radio frequencies in order to dispatch patrol and/or fire units and their messages via codes and signals.* Monitor all incoming and outgoing communications.* Send and receive messages via computer.* Record and maintain clerical records of emergency complaints from citizens via computer terminal or accurate handwritten data card.* Assign complaints and case numbers to events recorded in computer aided dispatch (CAD) system.* Notify Fire District communications of all emergency messages related to fire or rescue.* Performs related work as requested or assigned.
EMERGENCY MANAGEMENT RESPONSIBILITIES:
During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
ESSENTIAL PHYSICAL SKILLS:
Good eyesight and hearing with or without correction. Capable of wearing a head set with a device that is inserted or placed on the ear during shift hours. Must have good clear dictation. Use of both hands and fingers with dexterity. Good hand/eye coordination. Ability to multi-task. Occasional walking and frequent standing. Ability to lift 30 lbs. Ability to work under high stress.
ENVIRONMENTAL CONDITION REQUIREMENTS: Constant work inside the office in a sedentary posture. Ability to work a rotating day/night shift schedule. Shift work on a 24-hour schedule that includes days, nights, weekends and holidays. In the event of man-made or natural disaster, Emergency Staffing may be implemented. This may result in employees having to stay at the 911 Center for an extended (overnight or beyond) period.
WORK HAZARDS: Long hours of computer work may affect vision.
SAFETY EQUIPMENT USED OR NEEDED:
NoneEDUCATION: Graduation from high school or equivalent required.
EXPERIENCE:
Experience with radio dispatching and/or one (1) year experience in public safety or customer service. A comparable amount of training and experience may be substituted for the minimum qualifications.
LICENSE, CERTIFICATION OR REGISTRATION: Initial training is a twelve (12) week program, with an Association of Public Safety Communications Officials (APCO) Certified Instructor.
Must successfully complete and pass the following certifications within a nine (9) month probationary period.
Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) Certification (Felony conviction will disqualify), and National Incident Management System (NIMS) Certification.
The following certification is required within nine (9) months of hire, maybe extended one (1) time not to exceed twelve (12) months.
Department of Health (DOH) 911 Public Safety Telecommunicator Certification in accordance with FSS 401.465 (2)(b).
If you are unable to pass the (DOH) certification, your employment will be terminated.
Valid Florida's Driver's License and must maintain a good driving record. Pay Grade 14
Driving Position - Operating County vehicles and/or equipment is a primary function of this position.
PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification. Level 1 background screening and FDLE fingerprints.