City of Grand Prairie, TX
911 Emergency Communications Specialist
City of Grand Prairie, TX, Grand Prairie, Texas, United States, 75050
Salary :
$53,040.00 - $78,478.40 Annually
Location :
Grand Prairie, TX
Job Type:
Full Time
Job Number:
2024-00226
Department:
Police
Division:
Emergency Communications Ctr
Opening Date:
08/06/2024
Closing Date:
9/6/2024 5:00 PM Central
Job Summary
Do you have a passion for helping your fellow man? Do you crave a career that is fulfilling and purposeful?
Are you looking for an opportunity, where you can truly make a difference in the lives of others?
If you answered YES to these questions, you could be the perfect fit for Grand Prairie Emergency Communications Center.
We are continually seeking diverse, highly motivated, committed individuals who seek to enhance the lives of others, through service.
What it takes to make the team
You must display a positive, upbeat, team focused attitude You must be able to work calmly under pressure, while making time-sensitive decisions
To achieve daily success, you must be able to work well as part of a team
Being solution oriented and open to innovation
We work in a fast-paced environment, being able to adapt to change quickly, is a necessity
Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance You must be dependable, as the success of our team depends on it
Essential Job Functions
Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non-emergency responses.
Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departmentsProvide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations
Provide instruction and general guidance to the community during non-emergency situations
Prioritize emergency and non-emergency request for assistance from the community, departmental members and fellow first responders, using established procedures and guidelinesCoordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistanceMake quick decisions in emergency situations in the interest our community and other first respondersPerform general clerical and support duties, relative to Public Safety
Our Schedule
We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a mustAfter graduating the Emergency Communications Academy, you will be assigned to 1 of 4 teams, working a 12-hour shift that meets the needs of the Emergency Communications Center
The benefits of working for the City of Grand Prairie Emergency Communications CenterA competitive pay, starting at
$25.50 /hourCompetitive Lateral Pay Opportunities3 to 4 days off per weekEndless opportunities for skill advancement and training2 to 1 match into Texas Municipal Retirement SystemGreat Medical, Dental and Vision InsurancePaid Time offStable work environmentTuition ReimbursementCertification Pay
Minimum Qualifications
Must be at least 18 years of age
Ability to read, write and speak English fluently
Valid Texas Driver's License
This position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. Citizen
Minimum of 1 year customer service experience
Work requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalency
Candidate will be required to pass pre-employment screening which includes drug screen, polygraph, psychological, and background investigation.
No Marijuana/THC usage in the last rolling calendar year
No Felony or Class A Misdemeanor conviction, deferred adjudication or pre-trail diversion
No Family Violence conviction, deferred adjudication or pre-trail diversion
No Class B Misdemeanor conviction, deferred adjudication or pre-trail diversion in the last 10 years
No DUI/DWI conviction, deferred adjudication or pre-trail diversions in the last 10 years
No open arrest/case for any criminal offense
The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide.
01
Are you a US Citizen by birth or naturalization? (Texas Administrative Code, Rule 217.1 Minimum Standards for Enrollment and Initial Licensure states that you must be a U.S. Citizen to be licensed as a Telecommunicator in the State of Texas)
YesNo
02
What is the highest level of Education obtained?
Some high school, no diploma or GEDHigh School Diploma/GEDSome College, no degreeTechnical or Trade School (Did not complete)Technical or Trade School (Completed)Associate's DegreeBachelor's DegreeMaster's DegreeDoctorate Degree
03
How much customer service experience do you have?
No experienceLess than 1 year of experience1 year less than 2 years2 years less than 3 yearsOver 3 years of experience
04
If yes, in which of these fields do you have 1 or more years of customer service experience?
911 Emergency CommunicationCall Center w/heavy call volumeAlarm MonitoringRetailRestaurantNone of the above
05
Please select the certifications or licenses that you currently hold from the list below:
Valid Driver'sTCOLE Peace Officers LicenseTCOLE Basic Telecommunications LicenseTCOLE 40 hour Telecommunicator certificationNCIC/TCIC & TLETS full Access certificationEmergency Medical Dispatch certificationAmerican Heart Association CPR certificationNone of the above
06
What is your typing speed on a computer keyboard?
5-30 words per minute35-60 words per minute60 + words per minute
07
Which language (s) do you fluently speak and write?
SpanishVietnameseEnglish
08
Do you anticipate any problems with you working 12 hours shifts during the evenings, deep nights, weekends and Holidays?
YesNo
09
Do you handle mental and emotional stress well?
YesNo
10
Are you able to make sound decisions in a stressful situation?
YesNo
11
Have you ever quit a job to avoid being fired or while under investigation?
YesNo
12
Have you used marijuana in the last year?
YesNo
13
Have you ever used any of the following substances?
LSD/AcidPCP/Angel DustHeroinCrack or CocaineHuffed PaintSteroids (not prescribed by physician)Other illicit/illegal drug or intoxicantNone of the above
14
Have you ever manufactured, delivered, sold or distributed an illicit/illegal drug, controlled substance, dangerous drug or marijuana?
YesNo
15
Have you ever been convicted, plead guilty to or received deferred adjudication for a Misdemeanor A or felony?
YesNo
16
Have you ever been convicted, plead guilty to or received deferred adjudication for a Misdemeanor B in the last 10 years and/or do you currently have any charges pending against you?
YesNo
17
Were you referred to apply for this position by a City Employee? Is so, please list their name
Required Question
$53,040.00 - $78,478.40 Annually
Location :
Grand Prairie, TX
Job Type:
Full Time
Job Number:
2024-00226
Department:
Police
Division:
Emergency Communications Ctr
Opening Date:
08/06/2024
Closing Date:
9/6/2024 5:00 PM Central
Job Summary
Do you have a passion for helping your fellow man? Do you crave a career that is fulfilling and purposeful?
Are you looking for an opportunity, where you can truly make a difference in the lives of others?
If you answered YES to these questions, you could be the perfect fit for Grand Prairie Emergency Communications Center.
We are continually seeking diverse, highly motivated, committed individuals who seek to enhance the lives of others, through service.
What it takes to make the team
You must display a positive, upbeat, team focused attitude You must be able to work calmly under pressure, while making time-sensitive decisions
To achieve daily success, you must be able to work well as part of a team
Being solution oriented and open to innovation
We work in a fast-paced environment, being able to adapt to change quickly, is a necessity
Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance You must be dependable, as the success of our team depends on it
Essential Job Functions
Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non-emergency responses.
Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departmentsProvide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations
Provide instruction and general guidance to the community during non-emergency situations
Prioritize emergency and non-emergency request for assistance from the community, departmental members and fellow first responders, using established procedures and guidelinesCoordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistanceMake quick decisions in emergency situations in the interest our community and other first respondersPerform general clerical and support duties, relative to Public Safety
Our Schedule
We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a mustAfter graduating the Emergency Communications Academy, you will be assigned to 1 of 4 teams, working a 12-hour shift that meets the needs of the Emergency Communications Center
The benefits of working for the City of Grand Prairie Emergency Communications CenterA competitive pay, starting at
$25.50 /hourCompetitive Lateral Pay Opportunities3 to 4 days off per weekEndless opportunities for skill advancement and training2 to 1 match into Texas Municipal Retirement SystemGreat Medical, Dental and Vision InsurancePaid Time offStable work environmentTuition ReimbursementCertification Pay
Minimum Qualifications
Must be at least 18 years of age
Ability to read, write and speak English fluently
Valid Texas Driver's License
This position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. Citizen
Minimum of 1 year customer service experience
Work requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalency
Candidate will be required to pass pre-employment screening which includes drug screen, polygraph, psychological, and background investigation.
No Marijuana/THC usage in the last rolling calendar year
No Felony or Class A Misdemeanor conviction, deferred adjudication or pre-trail diversion
No Family Violence conviction, deferred adjudication or pre-trail diversion
No Class B Misdemeanor conviction, deferred adjudication or pre-trail diversion in the last 10 years
No DUI/DWI conviction, deferred adjudication or pre-trail diversions in the last 10 years
No open arrest/case for any criminal offense
The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide.
01
Are you a US Citizen by birth or naturalization? (Texas Administrative Code, Rule 217.1 Minimum Standards for Enrollment and Initial Licensure states that you must be a U.S. Citizen to be licensed as a Telecommunicator in the State of Texas)
YesNo
02
What is the highest level of Education obtained?
Some high school, no diploma or GEDHigh School Diploma/GEDSome College, no degreeTechnical or Trade School (Did not complete)Technical or Trade School (Completed)Associate's DegreeBachelor's DegreeMaster's DegreeDoctorate Degree
03
How much customer service experience do you have?
No experienceLess than 1 year of experience1 year less than 2 years2 years less than 3 yearsOver 3 years of experience
04
If yes, in which of these fields do you have 1 or more years of customer service experience?
911 Emergency CommunicationCall Center w/heavy call volumeAlarm MonitoringRetailRestaurantNone of the above
05
Please select the certifications or licenses that you currently hold from the list below:
Valid Driver'sTCOLE Peace Officers LicenseTCOLE Basic Telecommunications LicenseTCOLE 40 hour Telecommunicator certificationNCIC/TCIC & TLETS full Access certificationEmergency Medical Dispatch certificationAmerican Heart Association CPR certificationNone of the above
06
What is your typing speed on a computer keyboard?
5-30 words per minute35-60 words per minute60 + words per minute
07
Which language (s) do you fluently speak and write?
SpanishVietnameseEnglish
08
Do you anticipate any problems with you working 12 hours shifts during the evenings, deep nights, weekends and Holidays?
YesNo
09
Do you handle mental and emotional stress well?
YesNo
10
Are you able to make sound decisions in a stressful situation?
YesNo
11
Have you ever quit a job to avoid being fired or while under investigation?
YesNo
12
Have you used marijuana in the last year?
YesNo
13
Have you ever used any of the following substances?
LSD/AcidPCP/Angel DustHeroinCrack or CocaineHuffed PaintSteroids (not prescribed by physician)Other illicit/illegal drug or intoxicantNone of the above
14
Have you ever manufactured, delivered, sold or distributed an illicit/illegal drug, controlled substance, dangerous drug or marijuana?
YesNo
15
Have you ever been convicted, plead guilty to or received deferred adjudication for a Misdemeanor A or felony?
YesNo
16
Have you ever been convicted, plead guilty to or received deferred adjudication for a Misdemeanor B in the last 10 years and/or do you currently have any charges pending against you?
YesNo
17
Were you referred to apply for this position by a City Employee? Is so, please list their name
Required Question