Children's National Hospital
Senior Revenue Cycle Training Instructional Designer
Children's National Hospital, Silver Spring, Maryland, United States, 20904
The Rev Cycle Instructional Designer designs, streamlines, implements and evaluates training courses and programs that optimize learning for Revenue Cycle Applications. Ensures appropriate learning solutions are provided to enable efficient and effective execution of key business initiatives. Identifies and assesses learning goals, manages content for internal learning programs, supervises progress towards meeting goals, collects and presents data to evaluate the learning process including the demonstration of return on investment (ROI).
Qualifications:Minimum EducationBachelor's Degree (Required)
Minimum Work Experience5 years related and progressive experience, 3 years of which include developing, planning and facilitating training programs and materials, performance improvement and program management preferably in healthcare, information technology, and/or education (Required)3 years Revenue cycle related functions in conjunction with training (Required)
Required Skills/KnowledgeDemonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.Ability to quickly learn new, complex technologies and concepts.Proficiency using Microsoft Publisher and Microsoft office.Strong analytical, oral, and written communication & presentation skills.
Required Licenses and CertificationsAssociation of Talent Development (ATD) or Development Dimensions International (DDI) certification (Required)
Functional AccountabilitiesLearning Consultative Service
Provide a broad range of learning consultative service to departments for system implementation, skill building, competency development, etc. with the goal improving Revenue Cycle organization-wide goals and Initiatives.Coach and mentor management on staff performance and improvement.Provide strategic and tactical advice and develop learning solutions on learning technology systems, including learning management systems (LMS) and other cloud-based technologies to support evolving training requirements and initiatives.Provide technical support and training on the Rev Cycle Learning Management System (LMS) and other instructional technology.Keeps informed of industry trends in learning and development and incorporate best practice principlesTraining Development
Design, develop and coordinate training sessions and programs for new hire and system implementations.Prepare, assemble and revise course materials as requested to meet customer needs.Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.Design and develop interactive instructional multimedia (storyboards, scripts, etc.) content at various interactivity levels.Create assessments, quizzes, and simulations to measure learner performance and provide feedback for continuous improvement.Design from concept to fruition advanced learning aids, such as infographics, videos, and e-learning tutorials.Training Implementation
Conduct training, development, competency testing and general clinic orientation sessions for staff.Assist in evaluation of effectiveness of training programs.Develop presentation materials, lead meetings and facilitate workgroupsTraining Logistics
Maintain training documentation, include registration and completion records.Maintain master training calendar, ensure availability of equipment, space and materials.Handle registration and training logistics.Prepare course advertising materials; coordinate schedule of external and internal training resources.Communicate all set ups of training sessions and ensure necessary materials and supplies are available.Quality Measures/Technology Systems Support
Follow-up with staff in-person after completion of trainings to ensure comprehension.Work with management team to provide additional support including coaching and in-services.Collaborate with training team to incorporate findings into future training material.Support the development quality management measures and drive process improvements across Revenue Cycle Operations.Facilitate regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives and analyze data for performance improvementConduct quality audits and provide feedback to division leadershipFacilitate and coordinate training and process improvement initiatives based on quality audit results.Provide analysis of the quality metrics and updates on Revenue Cycle dashboard.Identify and facilitate lean initiatives for areas that fail to meet performance metricsAssist in evaluating Revenue Cycle systems to ensure optimization of new and existing technology solutions to meet operational and financial needs.Play integral role in system upgrade and testing eventsLead efforts for staging and validating the train domain.Ability to analyze workflow and software functionality and identify data integrity issues for process improvement and re-design of standard operating proceduresTraining /Quality Program Improvement
Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.Determine the efficiency of course design and transform courses into online formats as necessary.Project Management and Communication
Develop learning project plans & timelines; participate in ongoing Project Planning Activities to include Project Schedule development, Resource Allocation, Issue Prioritization, Risk Planning, Communication Planning and Learning Plan ImplementationEnsure all projects are delivered on-time, within scope and within budget.Assist in the definition of project scope and learning objectivesDevelop a detailed project plan to monitor and track progress.Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.Perform risk management to minimize project risks.Create and maintain comprehensive project documentation.Serve as the liaison among various stakeholders (clinical & non-clinical depts., IT services, vendor, etc.)Develop communication plan for each initiative and develop effective communication within assigned teams; facilitate team discussions and provide detailed feedback and follow-through.Keep accountable executives informed of progress, barriers, etc.; report and escalate to management as needed.Coaching
Provide subject matter expert advice and coaching to learning teamActively monitor workflow performance including internal and external audits to provide feedback to learning teamOrganizational AccountabilitiesOrganizational Commitment/Identification
Partner in the mission and upholds the core principles of the organizationCommitted to diversity and recognizes value of cultural/ ethnic differencesDemonstrate personal and professional integrityMaintain confidentiality at all timesCustomer Service
Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing thingsSafety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceOrganizational Accountabilities (Staff)Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing thingsSafety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Qualifications:Minimum EducationBachelor's Degree (Required)
Minimum Work Experience5 years related and progressive experience, 3 years of which include developing, planning and facilitating training programs and materials, performance improvement and program management preferably in healthcare, information technology, and/or education (Required)3 years Revenue cycle related functions in conjunction with training (Required)
Required Skills/KnowledgeDemonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.Ability to quickly learn new, complex technologies and concepts.Proficiency using Microsoft Publisher and Microsoft office.Strong analytical, oral, and written communication & presentation skills.
Required Licenses and CertificationsAssociation of Talent Development (ATD) or Development Dimensions International (DDI) certification (Required)
Functional AccountabilitiesLearning Consultative Service
Provide a broad range of learning consultative service to departments for system implementation, skill building, competency development, etc. with the goal improving Revenue Cycle organization-wide goals and Initiatives.Coach and mentor management on staff performance and improvement.Provide strategic and tactical advice and develop learning solutions on learning technology systems, including learning management systems (LMS) and other cloud-based technologies to support evolving training requirements and initiatives.Provide technical support and training on the Rev Cycle Learning Management System (LMS) and other instructional technology.Keeps informed of industry trends in learning and development and incorporate best practice principlesTraining Development
Design, develop and coordinate training sessions and programs for new hire and system implementations.Prepare, assemble and revise course materials as requested to meet customer needs.Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.Design and develop interactive instructional multimedia (storyboards, scripts, etc.) content at various interactivity levels.Create assessments, quizzes, and simulations to measure learner performance and provide feedback for continuous improvement.Design from concept to fruition advanced learning aids, such as infographics, videos, and e-learning tutorials.Training Implementation
Conduct training, development, competency testing and general clinic orientation sessions for staff.Assist in evaluation of effectiveness of training programs.Develop presentation materials, lead meetings and facilitate workgroupsTraining Logistics
Maintain training documentation, include registration and completion records.Maintain master training calendar, ensure availability of equipment, space and materials.Handle registration and training logistics.Prepare course advertising materials; coordinate schedule of external and internal training resources.Communicate all set ups of training sessions and ensure necessary materials and supplies are available.Quality Measures/Technology Systems Support
Follow-up with staff in-person after completion of trainings to ensure comprehension.Work with management team to provide additional support including coaching and in-services.Collaborate with training team to incorporate findings into future training material.Support the development quality management measures and drive process improvements across Revenue Cycle Operations.Facilitate regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives and analyze data for performance improvementConduct quality audits and provide feedback to division leadershipFacilitate and coordinate training and process improvement initiatives based on quality audit results.Provide analysis of the quality metrics and updates on Revenue Cycle dashboard.Identify and facilitate lean initiatives for areas that fail to meet performance metricsAssist in evaluating Revenue Cycle systems to ensure optimization of new and existing technology solutions to meet operational and financial needs.Play integral role in system upgrade and testing eventsLead efforts for staging and validating the train domain.Ability to analyze workflow and software functionality and identify data integrity issues for process improvement and re-design of standard operating proceduresTraining /Quality Program Improvement
Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.Determine the efficiency of course design and transform courses into online formats as necessary.Project Management and Communication
Develop learning project plans & timelines; participate in ongoing Project Planning Activities to include Project Schedule development, Resource Allocation, Issue Prioritization, Risk Planning, Communication Planning and Learning Plan ImplementationEnsure all projects are delivered on-time, within scope and within budget.Assist in the definition of project scope and learning objectivesDevelop a detailed project plan to monitor and track progress.Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.Perform risk management to minimize project risks.Create and maintain comprehensive project documentation.Serve as the liaison among various stakeholders (clinical & non-clinical depts., IT services, vendor, etc.)Develop communication plan for each initiative and develop effective communication within assigned teams; facilitate team discussions and provide detailed feedback and follow-through.Keep accountable executives informed of progress, barriers, etc.; report and escalate to management as needed.Coaching
Provide subject matter expert advice and coaching to learning teamActively monitor workflow performance including internal and external audits to provide feedback to learning teamOrganizational AccountabilitiesOrganizational Commitment/Identification
Partner in the mission and upholds the core principles of the organizationCommitted to diversity and recognizes value of cultural/ ethnic differencesDemonstrate personal and professional integrityMaintain confidentiality at all timesCustomer Service
Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing thingsSafety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceOrganizational Accountabilities (Staff)Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing thingsSafety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance