INSPYR Solutions
Sr Manager Human Centric Onsite Search and UX
INSPYR Solutions, Katy, Texas, United States, 77494
Title:
Sr. Manager UX Design and Customer Experience
Location:
Houston, TX
Duration:
Direct Hire
Work Requirements:
US Citizen, Green Card Holder, or Authorized to Work in the US
Skills:
Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels up to the SVP level, both internal and external
Effective communicator and leader with the ability to rally teams around business vision and passion for excellence; empowers, coaches, and mentors team members
Self-motivated, with the ability to work effectively prioritize workload across multiple projects while remaining organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced, and frequently changing environment
Ability to own CX projects end-to-end with effective partnership across site merchants, supporting marketing teams, product owners, tech leads, scrum masters in Academy's agile framework
Strategic thinker with an analytical, data driven mindset and demonstrated ability to strategically solve complex problems to make effective business decisions
Working knowledge with search, design, personalization, A/B testing, multivariant, customer data, and measurement platforms or tools
Professional demeanor, effective listener, clear presenter, and succinct writer
Strong Microsoft Office program experience, including Excel, Word and PowerPoint, Visio
Acceptable level of hearing and vision to perform job duties
Responsibilities:
Develop strategy and multi-year plan for human centric designs and experiences on website
Leader in process and establishing best practices for product attribution, site architecture, and search rules to deliver best in class customer experiences and for site ops team that consider UX, internal search, and site architecture
Execute rules and setting changes in the search platform that are reflective of defined strategy
Develop and execute testing (A/B) strategies for the site to deliver data driven enhancements towards human centric designs and improved customer experiences
Develop and document relevant processes and deliverables to support the customer experiences
Provide direction to team to manage to committed deliverables; Regularly review the status of projects with appropriate leadership to verify that Company expectations are met
Identify areas for website improvement and manage projects that improve and optimize site experience and results
Maintain a view of competitive benchmarks and best practices for site experience; Translate insights into strategic actions
Partner with Product Management and become an expert in critical tools used by the broader team to deliver a best-in-class experience for our customers
Drive customer experience enhancements and incremental revenue with across the full search and browse stack, focusing on the customer conversion funnel
Lead efforts to introduce new onsite features and functionality to website
Collaborate with product manager and merchandising teams to create best-in-class human centric experiences
Own optimization efforts, including improvements to keyword search logic, relevancy strategies, redirects/enhancements, and search A/B Testing in partnership with Digital Merchants
Develop search measurement plans; monitor search metrics and KPIs; interpret onsite search feedback; translate findings into strategic action for key seasonal and year-long categories and products
Establish and consistently refine the process to create/manage relevant search terms & site taxonomy support for new and existing products; ensure consistency in approach and delivery
Work Experiences:
7+ years of experience in internal search, SEO, eCommerce UX, personalization, marketing or web design
2+ years of experience in internal search preferred
Experience managing multiple web and design projects and vendor partners
Prior Omnichannel experience preferred
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Sr. Manager UX Design and Customer Experience
Location:
Houston, TX
Duration:
Direct Hire
Work Requirements:
US Citizen, Green Card Holder, or Authorized to Work in the US
Skills:
Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels up to the SVP level, both internal and external
Effective communicator and leader with the ability to rally teams around business vision and passion for excellence; empowers, coaches, and mentors team members
Self-motivated, with the ability to work effectively prioritize workload across multiple projects while remaining organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced, and frequently changing environment
Ability to own CX projects end-to-end with effective partnership across site merchants, supporting marketing teams, product owners, tech leads, scrum masters in Academy's agile framework
Strategic thinker with an analytical, data driven mindset and demonstrated ability to strategically solve complex problems to make effective business decisions
Working knowledge with search, design, personalization, A/B testing, multivariant, customer data, and measurement platforms or tools
Professional demeanor, effective listener, clear presenter, and succinct writer
Strong Microsoft Office program experience, including Excel, Word and PowerPoint, Visio
Acceptable level of hearing and vision to perform job duties
Responsibilities:
Develop strategy and multi-year plan for human centric designs and experiences on website
Leader in process and establishing best practices for product attribution, site architecture, and search rules to deliver best in class customer experiences and for site ops team that consider UX, internal search, and site architecture
Execute rules and setting changes in the search platform that are reflective of defined strategy
Develop and execute testing (A/B) strategies for the site to deliver data driven enhancements towards human centric designs and improved customer experiences
Develop and document relevant processes and deliverables to support the customer experiences
Provide direction to team to manage to committed deliverables; Regularly review the status of projects with appropriate leadership to verify that Company expectations are met
Identify areas for website improvement and manage projects that improve and optimize site experience and results
Maintain a view of competitive benchmarks and best practices for site experience; Translate insights into strategic actions
Partner with Product Management and become an expert in critical tools used by the broader team to deliver a best-in-class experience for our customers
Drive customer experience enhancements and incremental revenue with across the full search and browse stack, focusing on the customer conversion funnel
Lead efforts to introduce new onsite features and functionality to website
Collaborate with product manager and merchandising teams to create best-in-class human centric experiences
Own optimization efforts, including improvements to keyword search logic, relevancy strategies, redirects/enhancements, and search A/B Testing in partnership with Digital Merchants
Develop search measurement plans; monitor search metrics and KPIs; interpret onsite search feedback; translate findings into strategic action for key seasonal and year-long categories and products
Establish and consistently refine the process to create/manage relevant search terms & site taxonomy support for new and existing products; ensure consistency in approach and delivery
Work Experiences:
7+ years of experience in internal search, SEO, eCommerce UX, personalization, marketing or web design
2+ years of experience in internal search preferred
Experience managing multiple web and design projects and vendor partners
Prior Omnichannel experience preferred
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.