Alibaba Group
Lead User Experience Researcher
Alibaba Group, Sunnyvale, California, United States, 94087
Job Description:
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.The team We are a rapidly-growing, fast-moving, highly-capable User Experience Design & Research team of Alibaba global B2B e-commerce. Our team is a diverse, talented, collaborative group of designers, content strategists, and user researchers dedicated to designing a world-class B2B e-commerce platform, Alibaba.com, for our global business customers. We work closely with product and business teams across the world to better serve our customers throughout North America, Europe, South East Asia, etc. Alibaba.com was the first business of Alibaba.com since 1999.Responsibilities
Independently identify and prioritize research questions based on business needs, project goals, and risks.Independently design and execute research studies with effective research methods (e.g., desk research, interviews, focus groups, usability testing, surveys, competitive analysis, etc.), representable participant profiles, and efficient recruiting strategy.Proactively review and perform data analysis to extract insights and actionable recommendations from qualitative or quantitative data and collaborate with teams to translate insights to product and business impact.Proactively review and perform market research and analytics to generate market strategies, market trends, segmentation, competitive intelligence, and investment prioritization.Effectively lead and engage research team members and collaborate with designers, engineers, and product managers throughout the research, design, and product development processes.Effectively build, contribute, and cultivate team culture, vision, and impact.Excellent strategic, analytical, and communication skills to effectively represent the voice of the user throughout the product development process.Job Requirement:Basic Qualifications
5+ years of industry (hands-on) working experience conducting research as a business analyst, market researcher, UX Researcher, or equivalent professional experience required.3+ years of industry (hands-on) working experience managing projects and cross-functional teams.Master’s degree in human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, information science, business, Economics, or related discipline.Working knowledge of utilizing various research methodologies with a deep understanding of the pros and cons of each.Proficiency in behavioral analysis, qualitative analysis, and quantitative analysis (statistics, statistical modeling, data interpretation, etc.).Preferred Qualifications
Experience with e-commerce businesses.Experience with supporting complex system (e.g., enterprise product) design, studying SMB and mid-Enterprise segments as well as vertical markets.Experience with analyzing log data for user behaviors.Experience with business analysis, industry analysis, investment analysis, or supply chains analysis.Fluent in English, and Chinese (Mandarin) will be highly desirable.A portfolio demonstrating past work experience and deliverables.The pay range for this position at commencement of employment is expected to be between $119,640/year and $195,600/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Read all the information about this opportunity carefully, then use the application button below to send your CV and application.The team We are a rapidly-growing, fast-moving, highly-capable User Experience Design & Research team of Alibaba global B2B e-commerce. Our team is a diverse, talented, collaborative group of designers, content strategists, and user researchers dedicated to designing a world-class B2B e-commerce platform, Alibaba.com, for our global business customers. We work closely with product and business teams across the world to better serve our customers throughout North America, Europe, South East Asia, etc. Alibaba.com was the first business of Alibaba.com since 1999.Responsibilities
Independently identify and prioritize research questions based on business needs, project goals, and risks.Independently design and execute research studies with effective research methods (e.g., desk research, interviews, focus groups, usability testing, surveys, competitive analysis, etc.), representable participant profiles, and efficient recruiting strategy.Proactively review and perform data analysis to extract insights and actionable recommendations from qualitative or quantitative data and collaborate with teams to translate insights to product and business impact.Proactively review and perform market research and analytics to generate market strategies, market trends, segmentation, competitive intelligence, and investment prioritization.Effectively lead and engage research team members and collaborate with designers, engineers, and product managers throughout the research, design, and product development processes.Effectively build, contribute, and cultivate team culture, vision, and impact.Excellent strategic, analytical, and communication skills to effectively represent the voice of the user throughout the product development process.Job Requirement:Basic Qualifications
5+ years of industry (hands-on) working experience conducting research as a business analyst, market researcher, UX Researcher, or equivalent professional experience required.3+ years of industry (hands-on) working experience managing projects and cross-functional teams.Master’s degree in human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, information science, business, Economics, or related discipline.Working knowledge of utilizing various research methodologies with a deep understanding of the pros and cons of each.Proficiency in behavioral analysis, qualitative analysis, and quantitative analysis (statistics, statistical modeling, data interpretation, etc.).Preferred Qualifications
Experience with e-commerce businesses.Experience with supporting complex system (e.g., enterprise product) design, studying SMB and mid-Enterprise segments as well as vertical markets.Experience with analyzing log data for user behaviors.Experience with business analysis, industry analysis, investment analysis, or supply chains analysis.Fluent in English, and Chinese (Mandarin) will be highly desirable.A portfolio demonstrating past work experience and deliverables.The pay range for this position at commencement of employment is expected to be between $119,640/year and $195,600/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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