Adobe
Principal, Creative Enterprise Customer Beta Operations
Adobe, San Jose, California, United States, 95123
The Opportunity
To be considered for an interview, please make sure your application is full in line with the job specs as found below.We are the market leader in software products and services for the creative & marketing ecosystem with Creative Cloud, Document Cloud, Express, Firefly and Experience Cloud.Adobe has made industry-leading progress in addressing the enterprise need for new, scalable ways to create ideas and assets with genAI-infused workflows and products. Adobe Digital Media’s recent launch of genAI-powered products for enterprises including: Firefly Services (APIs), Firefly Custom Models, Object Composites, Style Kits and unique AI features within flagship products like Adobe Photoshop, Express and Illustrator.We're looking for a Principal, Creative Enterprise Customer Beta Operations to standardize our alpha/research and beta product program with customers. A successful candidate will be incredible at creating minimum viable process, tracking milestones and progress, interact well with customers and internal stakeholders. This role reports to the Director, Creative Enterprise Developer Strategy.What you’ll doArticulate & manage a (repeatable) process for recruiting, signing and working with customers for alpha/research and beta stage programsPartner closely with product management, product marketing, professional services, sales, business development, and legal to successfully execute programs.
From PM/Eng: defined goals of each API alpha/research & beta (entry and exit criteria)From PM/ProServe/PMM: ideal customer profile & use case for each API programFrom Sales: Work with NAMs / StratDev to clear list to target (review Ent BoB; current spend; deal cycle; sales leadership approval)
Create standard customer feedback mechanisms
Gather strategic and feature insights from existing channelsFeedback loop with PM, Design and Eng
Develop & manage alpha/research & beta customer lists
Liaise between customer prospect, legal, product, PMM to resolve customer questionsEnsure pre-release agreements signature
Secure “post-sales” arrangement for alpha/research and beta API onboarding & support
ProServe, Product engineering
Monitor program, exit timeline, off-boarding/transitioning of beta customersDefine a clear, committed and flexible program roadmap; Drive objectives and key results to measure the success.Spot risks, find opportunities, Continuously learn and confirm/adjust plansRun clear cadence and checkpoints; Present to Creative Enterprise LeadershipWhat you will need to succeed
5+ years of demonstrated program management in fast-moving, technically-oriented, customer contextExtreme passion for solving customer problemsExcellent “connector” of people, ideas, activity – internal and externalOutstanding analytic, problem-solving and communication skills.Ability to context switch across products, projects, and customersWork across internal teams on behalf of product and customer outcomes.Ability to working autonomously, manage through influence and deliver on-time with quality
#J-18808-Ljbffr
To be considered for an interview, please make sure your application is full in line with the job specs as found below.We are the market leader in software products and services for the creative & marketing ecosystem with Creative Cloud, Document Cloud, Express, Firefly and Experience Cloud.Adobe has made industry-leading progress in addressing the enterprise need for new, scalable ways to create ideas and assets with genAI-infused workflows and products. Adobe Digital Media’s recent launch of genAI-powered products for enterprises including: Firefly Services (APIs), Firefly Custom Models, Object Composites, Style Kits and unique AI features within flagship products like Adobe Photoshop, Express and Illustrator.We're looking for a Principal, Creative Enterprise Customer Beta Operations to standardize our alpha/research and beta product program with customers. A successful candidate will be incredible at creating minimum viable process, tracking milestones and progress, interact well with customers and internal stakeholders. This role reports to the Director, Creative Enterprise Developer Strategy.What you’ll doArticulate & manage a (repeatable) process for recruiting, signing and working with customers for alpha/research and beta stage programsPartner closely with product management, product marketing, professional services, sales, business development, and legal to successfully execute programs.
From PM/Eng: defined goals of each API alpha/research & beta (entry and exit criteria)From PM/ProServe/PMM: ideal customer profile & use case for each API programFrom Sales: Work with NAMs / StratDev to clear list to target (review Ent BoB; current spend; deal cycle; sales leadership approval)
Create standard customer feedback mechanisms
Gather strategic and feature insights from existing channelsFeedback loop with PM, Design and Eng
Develop & manage alpha/research & beta customer lists
Liaise between customer prospect, legal, product, PMM to resolve customer questionsEnsure pre-release agreements signature
Secure “post-sales” arrangement for alpha/research and beta API onboarding & support
ProServe, Product engineering
Monitor program, exit timeline, off-boarding/transitioning of beta customersDefine a clear, committed and flexible program roadmap; Drive objectives and key results to measure the success.Spot risks, find opportunities, Continuously learn and confirm/adjust plansRun clear cadence and checkpoints; Present to Creative Enterprise LeadershipWhat you will need to succeed
5+ years of demonstrated program management in fast-moving, technically-oriented, customer contextExtreme passion for solving customer problemsExcellent “connector” of people, ideas, activity – internal and externalOutstanding analytic, problem-solving and communication skills.Ability to context switch across products, projects, and customersWork across internal teams on behalf of product and customer outcomes.Ability to working autonomously, manage through influence and deliver on-time with quality
#J-18808-Ljbffr