Principal, Creative Enterprise Customer Beta Operations
Adobe - San Jose, California, United States, 95199Work at Adobe
Overview
- Apply
Overview
From PM/Eng: defined goals of each API alpha/research & beta (entry and exit criteria)From PM/ProServe/PMM: ideal customer profile & use case for each API programFrom Sales: Work with NAMs / StratDev to clear list to target (review Ent BoB; current spend; deal cycle; sales leadership approval)
Create standard customer feedback mechanisms
Gather strategic and feature insights from existing channelsFeedback loop with PM, Design and Eng
Develop & manage alpha/research & beta customer lists
Liaise between customer prospect, legal, product, PMM to resolve customer questionsEnsure pre-release agreements signature
Secure “post-sales” arrangement for alpha/research and beta API onboarding & support
ProServe, Product engineering
Monitor program, exit timeline, off-boarding/transitioning of beta customersDefine a clear, committed and flexible program roadmap; Drive objectives and key results to measure the success.Spot risks, find opportunities, Continuously learn and confirm/adjust plansRun clear cadence and checkpoints; Present to Creative Enterprise LeadershipWhat you will need to succeed
5+ years of demonstrated program management in fast-moving, technically-oriented, customer contextExtreme passion for solving customer problemsExcellent “connector” of people, ideas, activity – internal and externalOutstanding analytic, problem-solving and communication skills.Ability to context switch across products, projects, and customersWork across internal teams on behalf of product and customer outcomes.Ability to working autonomously, manage through influence and deliver on-time with quality
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