Money Fit by DRS
Complex Director of Sales & Marketing
Money Fit by DRS, New Orleans, Louisiana, United States, 70123
The Barnett, formerly Ace Hotel New Orleans and Maison Metier, formerly Maison de la Luz are looking for a dynamic Sales & Marketing Complex Director to lead the teams with creative activations and heavy marketing influence. This is such an exciting and richly storied set of properties that bring with it the unique experiences the guests savor. Hyatt experience is preferred for this role.
Learn more about the general tasks related to this opportunity below, as well as required skills.
Job Title:
Complex Director of Sales & Marketing
Departments:
Sales and Marketing
Supervision Exercised:
Sales and Marketing Department
Supervision Received:
General Manager with dotted line to Corporate Director of Sales
JOB SUMMARY
The Complex Director of Sales & Marketing is responsible for the leadership and management of the sales team to include
overseeing and coordinating Marketing, Sales, Catering and Conference Services Managers. The Complex Director of Sales &
Marketing will implement, monitor and control sales and Marketing strategies. The Complex Director of Sales & Marketing is also
responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experienceExperience
Minimum of 5 years’ experience as a Director of Sales & Marketing or Director of Sales in a similar sized propertySkills and Knowledge
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she
may perform the essential functions of the job, with or without reasonable accommodation.
Must be able to read, write, an understand EnglishExcellent verbal and written communication skills including leading and participating in formal presentationsStrong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financialexpectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environmentExperience with hotel PMS and sales systemsStrong computer skills. Microsoft Office, Envisioni, or other hotel sales system, and other programs as it pertains tothis position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360Strong knowledge of reading and understanding STR reportsExcellent working knowledge of all department operationsSkilled at both monthly group forecasting and the annual budget processSkilled at preparing and presenting annual marketing plans and quarterly ownership presentationsUnderstanding of Group and Catering pace reports and sales productivity reportingUnderstanding of budgetary and fiscal responsibility to the sales departmentAbility to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reportsStrong desire to deliver high quality of customer serviceDetail oriented and organized as it pertains to accuracy and efficiencyGood personnel and management and organizational skillsStrong knowledge of, Social Media, Digital Marketing and PRGood understanding of reading and analyzing data/reports and developing sound E-commerce, Social Media,Digital Marketing and PR strategies
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for current year, along with future year pre-booking goalsInitiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR andpenetration growth
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members,providing them with the leadership, mentorship, and training necessary to implement effective sales strategies
that maximize all revenue streams for the hotel
Management of each member of the sales team to direct the effort and execution of exceeding monthly salesactivities and productivity goals
Ensure each member of the team adheres to professional and timely correspondences, proposals, contracts, andfollow up
Directs hiring and training of all new employees in the Sales, Catering and Conference Services departmentsEstablish sales team policies and procedures relating to Sales, Revenue Management, and ReservationsDemonstrate the ability to attract and retain high performing sales associatesWith guidance from assigned Corporate Director of Sales, assist in development and implementation of quarterly andannual booking goals for the Sales Department
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly OwnershipReview presentations
Support all direct sales efforts to include sales trips, off property functions and customer entertainmentKnowledgeable about each hotel’s top accounts. Accompanies sellers on outside sales appointments and “shadows”sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit,space allocation, yield and SOP policies.
Prepare and train Sales, Catering and Conference Services Managers in relation to performance benchmarks and budgetsDevelop strategies for Group forecasting and analyzing hotel revenue needsResponsible for monthly group forecasts and revisionsCollaborate and produce rate strategies with Revenue Management to ensure hotel has effective pricing and sellingstrategies in place to achieve the optimal mix of business, minimum 12-month period
Plan, manage and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost effectivenessand optimal utilization of resources
Develop, implement and evaluate short and long-term tactics and programs focused on customer and market needs/conditions to ensure the achievement of all sales associate and team revenue goals
Attend and actively participate in weekly yield and group pick up management meetings with Revenue Management,General Manager and HRIL Senior Leadership
Plan, manage and evaluate all financial aspects of the sales effort to ensure cost effectiveness and optimal utilization ofresources
Work with Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to supportthe revenue goals
Manage and engage with outside agencies that support marketing efforts on a weekly basis, including brand marketing (ifapplicable)
Ensure accurate and current Marketing data is readily available to support and document decision making processManage the HRIL Sales and Marketing Incentive Plan process for the Sales DepartmentCreate and manage Sales, Catering, Banquet and Marketing revenue and expense budget/forecastResponsible for producing and distribution accurate month-end sales reports to HRIL Senior LeadershipConduct sales department meetings with written minutesReceive department related guest complaints and ensure necessary corrective action is administeredMaintain open door communication policy for all associatesCreate and implement development plans for Sales team and provide coaching and action plans to team when necessaryComplete and maintain accurate, objective and timely performance reviews for the departmentBe a champion of sales excellence by creating initiatives to motivate and inspire Sales teamConduct frequent sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include salescalls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned tooMaintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality ofservice and enhance future prospects
Respond to all sales inquiries within 24 business hoursPartner with operations team to coordinate customer specifications, effectively respond to customer issues andcomments to ensure customer satisfaction
HRI is an Equal Opportunity Employer M/F/D/V#J-18808-Ljbffr
Learn more about the general tasks related to this opportunity below, as well as required skills.
Job Title:
Complex Director of Sales & Marketing
Departments:
Sales and Marketing
Supervision Exercised:
Sales and Marketing Department
Supervision Received:
General Manager with dotted line to Corporate Director of Sales
JOB SUMMARY
The Complex Director of Sales & Marketing is responsible for the leadership and management of the sales team to include
overseeing and coordinating Marketing, Sales, Catering and Conference Services Managers. The Complex Director of Sales &
Marketing will implement, monitor and control sales and Marketing strategies. The Complex Director of Sales & Marketing is also
responsible for meeting assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
Bachelor’s Degree or equivalent industry experienceExperience
Minimum of 5 years’ experience as a Director of Sales & Marketing or Director of Sales in a similar sized propertySkills and Knowledge
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she
may perform the essential functions of the job, with or without reasonable accommodation.
Must be able to read, write, an understand EnglishExcellent verbal and written communication skills including leading and participating in formal presentationsStrong sales and negotiation skills as well as the ability to cultivate leads, build relationships and achieve financialexpectations
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environmentExperience with hotel PMS and sales systemsStrong computer skills. Microsoft Office, Envisioni, or other hotel sales system, and other programs as it pertains tothis position
Strong knowledge of TravelClick products such as Demand 360, Rate 360, and A360Strong knowledge of reading and understanding STR reportsExcellent working knowledge of all department operationsSkilled at both monthly group forecasting and the annual budget processSkilled at preparing and presenting annual marketing plans and quarterly ownership presentationsUnderstanding of Group and Catering pace reports and sales productivity reportingUnderstanding of budgetary and fiscal responsibility to the sales departmentAbility to provide strong leadership, mentorship, training, and coaching & counseling skills to his or her direct reportsStrong desire to deliver high quality of customer serviceDetail oriented and organized as it pertains to accuracy and efficiencyGood personnel and management and organizational skillsStrong knowledge of, Social Media, Digital Marketing and PRGood understanding of reading and analyzing data/reports and developing sound E-commerce, Social Media,Digital Marketing and PR strategies
JOB DUTIES
Manage the sales team to achieve/exceed budgeted revenues for current year, along with future year pre-booking goalsInitiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR andpenetration growth
Hands-on sales responsibility with supervisory accountability for the daily activities of sales team members,providing them with the leadership, mentorship, and training necessary to implement effective sales strategies
that maximize all revenue streams for the hotel
Management of each member of the sales team to direct the effort and execution of exceeding monthly salesactivities and productivity goals
Ensure each member of the team adheres to professional and timely correspondences, proposals, contracts, andfollow up
Directs hiring and training of all new employees in the Sales, Catering and Conference Services departmentsEstablish sales team policies and procedures relating to Sales, Revenue Management, and ReservationsDemonstrate the ability to attract and retain high performing sales associatesWith guidance from assigned Corporate Director of Sales, assist in development and implementation of quarterly andannual booking goals for the Sales Department
Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly OwnershipReview presentations
Support all direct sales efforts to include sales trips, off property functions and customer entertainmentKnowledgeable about each hotel’s top accounts. Accompanies sellers on outside sales appointments and “shadows”sellers during telephone prospecting and solicitation calls as needed
Monitor quality and accuracy of final group sales and wholesale contracts to ensure proper application of hotel deposit,space allocation, yield and SOP policies.
Prepare and train Sales, Catering and Conference Services Managers in relation to performance benchmarks and budgetsDevelop strategies for Group forecasting and analyzing hotel revenue needsResponsible for monthly group forecasts and revisionsCollaborate and produce rate strategies with Revenue Management to ensure hotel has effective pricing and sellingstrategies in place to achieve the optimal mix of business, minimum 12-month period
Plan, manage and evaluate all financial aspects of the sales efforts throughout the properties to ensure cost effectivenessand optimal utilization of resources
Develop, implement and evaluate short and long-term tactics and programs focused on customer and market needs/conditions to ensure the achievement of all sales associate and team revenue goals
Attend and actively participate in weekly yield and group pick up management meetings with Revenue Management,General Manager and HRIL Senior Leadership
Plan, manage and evaluate all financial aspects of the sales effort to ensure cost effectiveness and optimal utilization ofresources
Work with Corporate Marketing Manager in taking an active role in developing Marketing and PR strategies to supportthe revenue goals
Manage and engage with outside agencies that support marketing efforts on a weekly basis, including brand marketing (ifapplicable)
Ensure accurate and current Marketing data is readily available to support and document decision making processManage the HRIL Sales and Marketing Incentive Plan process for the Sales DepartmentCreate and manage Sales, Catering, Banquet and Marketing revenue and expense budget/forecastResponsible for producing and distribution accurate month-end sales reports to HRIL Senior LeadershipConduct sales department meetings with written minutesReceive department related guest complaints and ensure necessary corrective action is administeredMaintain open door communication policy for all associatesCreate and implement development plans for Sales team and provide coaching and action plans to team when necessaryComplete and maintain accurate, objective and timely performance reviews for the departmentBe a champion of sales excellence by creating initiatives to motivate and inspire Sales teamConduct frequent sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include salescalls, entertainment, trade shows, etc.
Arrange site inspections of the hotel for new accounts that the Sales Leader is assigned tooMaintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality ofservice and enhance future prospects
Respond to all sales inquiries within 24 business hoursPartner with operations team to coordinate customer specifications, effectively respond to customer issues andcomments to ensure customer satisfaction
HRI is an Equal Opportunity Employer M/F/D/V#J-18808-Ljbffr