Money Fit by DRS
Lead Customer Service Communications Specialist
Money Fit by DRS, Washington, District of Columbia, us, 20022
This position is in the Department of Aging and Community Living (DACL), Medical Enrollment Unit (MEU), Aging Disability Resource Center (ADRC). The mission of DACL is to advocate, plan, implement, and monitor programs in health, education, and social services which promote longevity, independence, dignity, and choice for the city’s older adults (ages 60 years or older), people living with disabilities (ages 18-59 years), and caregivers.
All potential candidates should read through the following details of this job with care before making an application.This position is responsible for investigating inquiries, complaints, and/or issues concerning customer and communication services to support DACL, working closely with the Department of Health Care Finance (DHCF) staff to assist clients in accessing Medicaid-funded services, and ensuring that service delivery includes a person-centered focus.Duties and Responsibilities
Works in close collaboration with the supervisor to assist in the administration of the MEU.Provides technical, analytical, and other supportive services on complex MEU operations including, but not limited to, troubleshooting enrollment issues, improving quality assurance, investigating very difficult, unusual, and/or otherwise complex questions, complaints, and/or issues concerning customer and communication services pertinent to MEU operations.Works in close collaboration with agency program administrations to evaluate the efficiency and effectiveness of program operational activities.Coordinates on Nursing Facility referrals with the DACL’s Community Transition Team to assist with clients’ transition to independent living.Conducts assessments that require pre-visit planning and home visits.Oversees 1915(i) State Plan enrollment for the ADRC, and ensures customers are provided with information and assistance with plan enrollment.Liaisons with the Department of Human Services (DHS) and Department of Healthcare Finance (DHCF) regarding all Elderly and Persons with Disabilities (EPD) Waiver enrollment matters.Assists clients, family members, and caregivers in resolving issues and problems, and makes appropriate referrals to both Medicaid and non-Medicaid home and community-based services and supports including the EPD Waiver and Adult Day Health services.Works with DACL's External Affairs Team and DHCF to regularly update Medicaid-related educational and advertising materials.Assists with drafting and implementing a plan to transition enrollees into Adult Day Health using person-centered planning under the current 1915(i) State Plan.Qualifications and Education
Applicants must possess at least one (1) year of specialized experience equivalent to the next lower grade in the normal line of progression. Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities (KSA's) to successfully perform the duties of the position and include work directly related to Medicaid enrollment, including the Elderly and Persons with Disabilities (EPD) Waiver process and/or other Medicaid services.Licenses and Certifications
NoneWork Conditions/Environment
The work is generally performed in both an office setting (shared space) and community setting (community-based organizations and home visits). Meetings in other community settings are determined according to geographic assignments and D.C. residents' person-centered preferences.Other Significant Facts
Tour of Duty:
Monday – Friday 8:15 a.m. to 4:15 p.m.Pay Plan, Series and Grade:
CS-0301-12Promotion Potential:
No Known Promotion PotentialCollective Bargaining Unit (Non-Union):
This position is not in the collective bargaining unit.Position Designation:
The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability - Security Sensitive.Essential Designation:
This position has been designated as Emergency.EEO Statement:
The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
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All potential candidates should read through the following details of this job with care before making an application.This position is responsible for investigating inquiries, complaints, and/or issues concerning customer and communication services to support DACL, working closely with the Department of Health Care Finance (DHCF) staff to assist clients in accessing Medicaid-funded services, and ensuring that service delivery includes a person-centered focus.Duties and Responsibilities
Works in close collaboration with the supervisor to assist in the administration of the MEU.Provides technical, analytical, and other supportive services on complex MEU operations including, but not limited to, troubleshooting enrollment issues, improving quality assurance, investigating very difficult, unusual, and/or otherwise complex questions, complaints, and/or issues concerning customer and communication services pertinent to MEU operations.Works in close collaboration with agency program administrations to evaluate the efficiency and effectiveness of program operational activities.Coordinates on Nursing Facility referrals with the DACL’s Community Transition Team to assist with clients’ transition to independent living.Conducts assessments that require pre-visit planning and home visits.Oversees 1915(i) State Plan enrollment for the ADRC, and ensures customers are provided with information and assistance with plan enrollment.Liaisons with the Department of Human Services (DHS) and Department of Healthcare Finance (DHCF) regarding all Elderly and Persons with Disabilities (EPD) Waiver enrollment matters.Assists clients, family members, and caregivers in resolving issues and problems, and makes appropriate referrals to both Medicaid and non-Medicaid home and community-based services and supports including the EPD Waiver and Adult Day Health services.Works with DACL's External Affairs Team and DHCF to regularly update Medicaid-related educational and advertising materials.Assists with drafting and implementing a plan to transition enrollees into Adult Day Health using person-centered planning under the current 1915(i) State Plan.Qualifications and Education
Applicants must possess at least one (1) year of specialized experience equivalent to the next lower grade in the normal line of progression. Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities (KSA's) to successfully perform the duties of the position and include work directly related to Medicaid enrollment, including the Elderly and Persons with Disabilities (EPD) Waiver process and/or other Medicaid services.Licenses and Certifications
NoneWork Conditions/Environment
The work is generally performed in both an office setting (shared space) and community setting (community-based organizations and home visits). Meetings in other community settings are determined according to geographic assignments and D.C. residents' person-centered preferences.Other Significant Facts
Tour of Duty:
Monday – Friday 8:15 a.m. to 4:15 p.m.Pay Plan, Series and Grade:
CS-0301-12Promotion Potential:
No Known Promotion PotentialCollective Bargaining Unit (Non-Union):
This position is not in the collective bargaining unit.Position Designation:
The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability - Security Sensitive.Essential Designation:
This position has been designated as Emergency.EEO Statement:
The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
#J-18808-Ljbffr