Account Supervisor (Creative Agency)

About the Opportunity

Are you ready to take your career to the next level? Sparkloft is on the lookout for you! Our team in Portland is on the hunt for an Account Supervisor with a strategic mindset and a commitment to excellence in client service. We seek someone who is not just an expert in communication but also thrives on building strong, lasting relationships.

Our future Account Supervisor is a strategic partner who is passionate about creating meaningful connections and driving significant outcomes for our clients. You will become an integral part of our dedicated account management team, working closely with the creative team, strategists, and project managers. A deep understanding of marketing, especially in digital and social, is essential. Here, your role will be pivotal in bridging the gap between our clients' visions and the creative execution that brings those visions to life.

The Account Supervisor will play a crucial role in steering client relationships, ensuring strategic objectives are met with the highest level of creativity and effectiveness. Your responsibilities may include (but are not limited to): crafting and implementing strategic marketing plans, leading and coordinating client communications and campaigns, monitoring project progress and performance, and nurturing growth opportunities. You'll also mentor and guide account team members, fostering an environment of continuous improvement and innovation.

If you're someone who is motivated by challenges, has a keen eye for detail, and possesses the ability to see the bigger picture, we want you on our team. Join us at Sparkloft, where your work will be instrumental in creating impactful connections between our clients and their audiences. 

Bonus points if you love to travel and have a passion for sports, especially for basketball.

Please note that while we work in a hybrid work environment, we currently ask team members to work from our office in Portland twice a week and new employees three times a week.

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Job Responsibilities

• Independently manage client relationships with assigned accounts and support client relationships with larger accounts to maintain and grow client business by exceeding client’s expectations
• Develop and implement strategies that help clients achieve brand, marketing, communications, and sales objectives using inputs from clients, social media monitoring tools, competitive analysis, and secondary research
• Proactively increase book of business through current account growth and assisting Business Development with new business capture and planning
• Manage an account team including salaried and hourly employees
• Present concepts and ideas to clients and relevant team members
• Develop insights for creative concepts and assets
• Manage influencer programs
• Identify and report on relevant trends (clients industries, social, digital, pop culture)
• Maintain client profitability by tracking time & cost and ensuring projects stay on budget and within scope
• Represent the agency at conferences and other events, including speaking engagements
• Support a culture of intense curiosity that keeps everybody up to date with innovative creative work across industries while embracing emerging trends and technologies

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Qualifications

• Bachelor’s degree from a four-year college or university in a related field of study or equivalent combination of education and experience
• 5+ years of professional-level client management experience preferably working with large brands or for an agency
• Well-versed in all leading social media platforms with a passion for social media and social media trends
• Strong analytical and math skills with proven ability to demonstrate data interpretation capabilities as it relates to real-time marketing
• Proactive communicator with internal stakeholders (Strategy, Accounting, Project Management, and Creative departments)
• Understanding how ad campaigns (especially social) produce positive ROIs
• Exceptional written and verbal communication skills with the ability to write professionally for varied audiences and in different voices
• Comfortable presenting in front of clients and colleagues
• Ability to succeed in a fast-paced, ever-changing environment and meet absolute deadlines while exceeding client and team expectations

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Requirements for all Sparkloft Media positions

• Care more: exceptional customer service skills
• Curiosity: a high level of interest in constantly learning new things
• Problem Solving: ability to identify and understand problems and willingness to solve them
• Spark Joy: a high level of awareness for the needs of colleagues, clients, and the Sparkloft Media business
• A global perspective and understanding of different cultures (ideally obtained through lots of travel)
• The absolute willingness to occasionally work nights, weekends, or holidays, as productions can occur at these times