Senior UX Writer

This is a hybrid role; 3-days on-site/2-days WFHPOSITION: Senior UX WriterFULLTIME/PARTTIME: Full TimeLOCATION: Charlotte, NCSCHEDULE: Monday - Friday; 8:00 AM - 5:00 PM ETPAY RANGE: $70.00-78.30 HOURLY(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)JOB DESCRIPTION:You’ll write clear, concise, human-centered content for a variety of touchpoints: website pages, applications, emails, and notifications & alerts, to name a few. Being comfortable working with content management and design systems is a big plus. You’ll also:• Make sure your content blends seamlessly across our digital products while you apply our existing style, brand and tone guidelines• Collaborate with multi-disciplinary product designers to present compelling imagery and language that helps customers complete tasks through engaging narratives• Create content every step of the way – from early ideation to digital delivery, including: content value propositions, content design deliverables, and final copy for comprehensive specifications, prototypes, and content management systems• Digest content, design and business requirements quickly and use them to guide your work• Willingly take on the challenge of writing and revising until all stakeholders are satisfied• Work on a few projects at once, managing your time, keeping up with evolving details and meeting or managing stakeholders’ expectations• Engage effectively with people across the bank, partnering with a diverse set of project stakeholders including product managers, engineers, and business partners• Accept feedback from a diverse group of business, delivery, tech, accessibility and control partners while courteously defending your word choices and content approachREQUIRED QUALIFICATIONS:• 5+ years of industry experience as a content designer, content strategist, UX writer or copy writer• A record of working with cross-functional product development, content and design teams to ship customer-facing digital products• Experience writing and shaping many different kinds of content across system, user, ecommerce and transactional experiences, including copy for apps, responsive web, and websites• A working knowledge of the AP Style Guide and WCAG 2.1 standards with a keen eye for typos• The ability to contribute to and follow editorial and tone standards• A portfolio of work samples that you’re proud to share• A solid understanding of human-centered design and rapid ideation processes (e.g., Agile, Lean UX)• Experience using SEO guidelines as well as quantitative and qualitative data to inform and inspire content choices• A working knowledge of common content management systems• Proofreading or editing experienceYou’ll be better prepared if you have (desired skills)• Experience collaborating through Sketch, InVision, and other common design tools• A solid understanding of the differences between long and short-form copy (think site pages vs. mobile apps)• General knowledge of AI and its applications• Familiar with writing and managing content for Conversational UI and Voice UI systems• Financial services experience• Experience with Jira, Confluence, Content Management Systems (CMS), and design systems