Demand.io
Senior UX Researcher
Demand.io, New York, New York, United States,
We're open to exceptional candidates at various levels - title and compensation will be commensurate with experience and impact.
About Demand.io
At Demand.io, our mission is to be the world's leading source of e-commerce knowledge. By aligning AI systems with communities of enthusiasts, creators, and shoppers, we create knowledge flywheels that operate at unprecedented scale and accuracy, powering our consumer shopping experiences.
Founded in 2009, we're a self-funded, profitable company running multiple e-commerce consumer products at scale. Our portfolio includes SimplyCodes (simplycodes.com), an AI-powered social savings platform, and Product.ai (product.ai), an upcoming AI assistant for shopping. Our products are used by millions of shoppers to facilitate thousands of purchase decisions daily, driving over $1 billion in annual e-commerce transaction volume to our retail partner network.
We believe in aligned incentives for employees and stakeholders, operating with a unique model grounded in small team size comprised of top 1% talent, individual empowerment, AI-first thinking, rapid iteration, and outsized compensation tied to company performance.About the role and opportunity
We're seeking an exceptional, innovative, and AI-native Senior UX Researcher to lead and elevate our strategic research efforts across our portfolio. In this high-impact role, you'll drive end-to-end user research for Product.ai and spearhead research initiatives for AI-powered features in SimplyCodes. You'll be at the forefront of understanding user behaviors and needs in AI-driven shopping experiences, informing the creation of novel, conversational and visual interfaces that redefine how people shop online.
At Demand.io, UX Research plays a pivotal role in shaping our products and strategy. As a senior researcher, you will significantly influence product vision and strategy, working autonomously to design and execute research that uncovers deep user insights. Your work will directly impact millions of users, shape the future of AI-assisted shopping, and guide our overall research strategy.
In this role, you'll report directly to the CEO (who acts as Chief Product Officer), playing a key role in a range of strategic research initiatives spanning our product portfolio. You'll be challenged to investigate complex user behaviors, explore emerging AI technologies' impact on shopping, and provide insights that inform the design of intuitive interfaces for intricate systems involving gamification, in-app economies, and community-driven features. You'll also be expected to mentor junior researchers and champion user-centered design across the organization.
What you'll do
Lead and evolve our overall UX research strategy across all Demand.io productsDrive end-to-end user research for Product.ai, our ambitious AI shopping assistant platformSpearhead research efforts for AI-powered features in SimplyCodes, informing enhancements to our coupon and deals discovery experienceDesign and conduct sophisticated studies to understand user behaviors and needs in AI-driven, conversational shopping experiencesDevelop innovative research strategies to inform the design of complex systems involving gamification, in-app economies, and community-driven featuresCollaborate closely with our AI and machine learning teams to understand and translate technical capabilities into user-centric product featuresUtilize advanced research methodologies, including Jobs to be Done (JTBD), to uncover deep user motivations and inform product strategy for our AI-driven shopping experiencesDrive data-informed product decisions, working with our analytics team to design and interpret both qualitative and quantitative studiesDevelop and maintain a repository of user insights that can flex to accommodate rapidly evolving AI capabilities and user behaviorsMentor junior researchers and evangelize user-centered design thinking across the organizationContribute significantly to product strategy and roadmapping, using your research insights to shape our product directionRepresent Demand.io's UX research practice externally through conference talks, publications, or industry engagements
About you
You're a visionary, end-to-end UX Researcher with a proven track record of impacting innovative 0-1 products through your insightsYou have 6-10 years of experience in UX research, with a focus on complex, data-driven consumer productsYou possess deep expertise in both qualitative and quantitative research methodologies, with the ability to design sophisticated studies that uncover nuanced user insightsYou have experience applying various research frameworks, including Jobs to be Done (JTBD) methodology and its application in product development and innovationYou have significant experience researching AI-powered products or features, with a comprehensive understanding of the unique challenges and opportunities they presentYou're well-versed in conducting research across multiple platforms (web, mobile, browser extensions) and understand the nuances of eachYou have a strong technical background, ideally with an advanced degree in HCI, Psychology, Computer Science, or a related fieldYou're highly data-driven, with extensive experience designing and interpreting both qualitative studies and quantitative experiments to inform product decisionsYou're an excellent communicator and leader, able to articulate research findings, influence product strategy, and collaborate effectively with designers, engineers, product managers, and other stakeholdersYou're comfortable with ambiguity and thrive in a fast-paced, rapidly evolving environmentYou have a growth mindset and are constantly looking to learn, innovate in your field, and improve your craft
Ideal candidates will also have
Experience leading research teams or mentoring junior researchersExpertise in researching conversational UI and chatbot interfacesFamiliarity with user research for augmented reality (AR) or other emerging technologiesA background in game design research or experience with studying gamification in non-game productsExtensive experience with community-driven products and researching user-generated content behaviorsDeep knowledge of behavioral economics and how to apply it to user research and product designPublications or speaking engagements in the field of UX research, particularly related to AI or e-commerce
About the job
Base salary range: $160,000 - $240,000 DOEEquity: 0.20% - 0.45% initial grantEligibility for our Equity Partners program, a unique profit-sharing system tied to individual and company performance that can significantly increase total compensationOpportunity to lead research on cutting-edge AI products with millions of usersChance to shape the future of e-commerce and online shopping experiences through user insightsAccess to state-of-the-art AI tools and technologies, including our own GPU clusters for AI model trainingCollaborative, low-ego environment where your insights will be highly valued and you'll have significant autonomy to drive research directionRegular opportunities to learn from and interact with leaders in AI, e-commerce, and user research
Benefits
Comprehensive health, dental, and vision coverageUnlimited PTO with encouragement to take time off for creativity and recharging401(k) programGenerous parental leave policyRelocation assistance availableContinuous learning opportunities, including conference attendance and coursesCatered lunches, well-stocked kitchen in a newly-completed spacious development center
Our culture
Our core values are innovation, empowerment, and continuous growth. We seek team members who want to take on significant ownership, have the natural desire to learn and grow, and who have an innate passion for products, innovation, and serving customers.We lean in-office as a team. While we embrace flexibility, our team members prefer to collaborate in person and we're generally present in our Santa Monica office on a daily basis. We believe that fostering a healthy face-to-face culture is crucial for the rapid innovation and problem-solving our work requires.We keep our team small, operating as a group of deep generalists with a bias towards action. Every team member has significant growth opportunities and the chance to make a real impact on our products and company trajectory.
Read more about our unique culture and approach in our company backgrounder.
About Demand.io
At Demand.io, our mission is to be the world's leading source of e-commerce knowledge. By aligning AI systems with communities of enthusiasts, creators, and shoppers, we create knowledge flywheels that operate at unprecedented scale and accuracy, powering our consumer shopping experiences.
Founded in 2009, we're a self-funded, profitable company running multiple e-commerce consumer products at scale. Our portfolio includes SimplyCodes (simplycodes.com), an AI-powered social savings platform, and Product.ai (product.ai), an upcoming AI assistant for shopping. Our products are used by millions of shoppers to facilitate thousands of purchase decisions daily, driving over $1 billion in annual e-commerce transaction volume to our retail partner network.
We believe in aligned incentives for employees and stakeholders, operating with a unique model grounded in small team size comprised of top 1% talent, individual empowerment, AI-first thinking, rapid iteration, and outsized compensation tied to company performance.About the role and opportunity
We're seeking an exceptional, innovative, and AI-native Senior UX Researcher to lead and elevate our strategic research efforts across our portfolio. In this high-impact role, you'll drive end-to-end user research for Product.ai and spearhead research initiatives for AI-powered features in SimplyCodes. You'll be at the forefront of understanding user behaviors and needs in AI-driven shopping experiences, informing the creation of novel, conversational and visual interfaces that redefine how people shop online.
At Demand.io, UX Research plays a pivotal role in shaping our products and strategy. As a senior researcher, you will significantly influence product vision and strategy, working autonomously to design and execute research that uncovers deep user insights. Your work will directly impact millions of users, shape the future of AI-assisted shopping, and guide our overall research strategy.
In this role, you'll report directly to the CEO (who acts as Chief Product Officer), playing a key role in a range of strategic research initiatives spanning our product portfolio. You'll be challenged to investigate complex user behaviors, explore emerging AI technologies' impact on shopping, and provide insights that inform the design of intuitive interfaces for intricate systems involving gamification, in-app economies, and community-driven features. You'll also be expected to mentor junior researchers and champion user-centered design across the organization.
What you'll do
Lead and evolve our overall UX research strategy across all Demand.io productsDrive end-to-end user research for Product.ai, our ambitious AI shopping assistant platformSpearhead research efforts for AI-powered features in SimplyCodes, informing enhancements to our coupon and deals discovery experienceDesign and conduct sophisticated studies to understand user behaviors and needs in AI-driven, conversational shopping experiencesDevelop innovative research strategies to inform the design of complex systems involving gamification, in-app economies, and community-driven featuresCollaborate closely with our AI and machine learning teams to understand and translate technical capabilities into user-centric product featuresUtilize advanced research methodologies, including Jobs to be Done (JTBD), to uncover deep user motivations and inform product strategy for our AI-driven shopping experiencesDrive data-informed product decisions, working with our analytics team to design and interpret both qualitative and quantitative studiesDevelop and maintain a repository of user insights that can flex to accommodate rapidly evolving AI capabilities and user behaviorsMentor junior researchers and evangelize user-centered design thinking across the organizationContribute significantly to product strategy and roadmapping, using your research insights to shape our product directionRepresent Demand.io's UX research practice externally through conference talks, publications, or industry engagements
About you
You're a visionary, end-to-end UX Researcher with a proven track record of impacting innovative 0-1 products through your insightsYou have 6-10 years of experience in UX research, with a focus on complex, data-driven consumer productsYou possess deep expertise in both qualitative and quantitative research methodologies, with the ability to design sophisticated studies that uncover nuanced user insightsYou have experience applying various research frameworks, including Jobs to be Done (JTBD) methodology and its application in product development and innovationYou have significant experience researching AI-powered products or features, with a comprehensive understanding of the unique challenges and opportunities they presentYou're well-versed in conducting research across multiple platforms (web, mobile, browser extensions) and understand the nuances of eachYou have a strong technical background, ideally with an advanced degree in HCI, Psychology, Computer Science, or a related fieldYou're highly data-driven, with extensive experience designing and interpreting both qualitative studies and quantitative experiments to inform product decisionsYou're an excellent communicator and leader, able to articulate research findings, influence product strategy, and collaborate effectively with designers, engineers, product managers, and other stakeholdersYou're comfortable with ambiguity and thrive in a fast-paced, rapidly evolving environmentYou have a growth mindset and are constantly looking to learn, innovate in your field, and improve your craft
Ideal candidates will also have
Experience leading research teams or mentoring junior researchersExpertise in researching conversational UI and chatbot interfacesFamiliarity with user research for augmented reality (AR) or other emerging technologiesA background in game design research or experience with studying gamification in non-game productsExtensive experience with community-driven products and researching user-generated content behaviorsDeep knowledge of behavioral economics and how to apply it to user research and product designPublications or speaking engagements in the field of UX research, particularly related to AI or e-commerce
About the job
Base salary range: $160,000 - $240,000 DOEEquity: 0.20% - 0.45% initial grantEligibility for our Equity Partners program, a unique profit-sharing system tied to individual and company performance that can significantly increase total compensationOpportunity to lead research on cutting-edge AI products with millions of usersChance to shape the future of e-commerce and online shopping experiences through user insightsAccess to state-of-the-art AI tools and technologies, including our own GPU clusters for AI model trainingCollaborative, low-ego environment where your insights will be highly valued and you'll have significant autonomy to drive research directionRegular opportunities to learn from and interact with leaders in AI, e-commerce, and user research
Benefits
Comprehensive health, dental, and vision coverageUnlimited PTO with encouragement to take time off for creativity and recharging401(k) programGenerous parental leave policyRelocation assistance availableContinuous learning opportunities, including conference attendance and coursesCatered lunches, well-stocked kitchen in a newly-completed spacious development center
Our culture
Our core values are innovation, empowerment, and continuous growth. We seek team members who want to take on significant ownership, have the natural desire to learn and grow, and who have an innate passion for products, innovation, and serving customers.We lean in-office as a team. While we embrace flexibility, our team members prefer to collaborate in person and we're generally present in our Santa Monica office on a daily basis. We believe that fostering a healthy face-to-face culture is crucial for the rapid innovation and problem-solving our work requires.We keep our team small, operating as a group of deep generalists with a bias towards action. Every team member has significant growth opportunities and the chance to make a real impact on our products and company trajectory.
Read more about our unique culture and approach in our company backgrounder.