Hay Creek Hotels
Director of Sales & Marketing
Hay Creek Hotels, Concord, New Hampshire, us, 03301
Position: Director of Sales and Marketing
Before applying for this role, please read the following information about this opportunity found below.The Centennial Hotel and Granite Restaurant & Bar in historic Concord, NH, managed by Hay Creek Management, is actively searching for a passionate, organized, and results-driven Director of Sales and Marketing to join our team of hospitality professionals.A distinctive element exclusive to Hay Creek Management’s approach to guest service is its
Host Philosophy , which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.Essential Functions:
Solicit hotel room, party/banquet/event catering business. Negotiate rates for all corporate group and catering with potential clients. Visit or call on past and prospective customers to solicit bookings.Produce annual marketing plan and develop aggressive long and short-range sales objectives and promotional programs based on past sales projections and accomplishments.Meet with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines. Manage BEO Meetings weekly.Formulate contracts and solely negotiate all specified event details concerning upcoming engagements.Prepare arrangements with customers for functions that are booked in person, via telephone, or by correspondence. Obtain all pertinent information concerning the event, such as size of party, menu, and schedule of event. Develop detailed Banquet Event Orders according to client requests. Assist operations managers in successfully executing BEO details.Reiterate in contract form all specified event details concerning upcoming engagements.Maintain trace file and follow-up by telephone or on-site visit as needed.Participate in monthly MRM HCH calls with Marketing and Revenue Management teams to discuss promotional opportunities for the property.Prepare statistical forecasts for food/beverage costs, hotel room occupancy, and event scheduling for approval by the General Manager.Develop brochures, newspaper, magazine, radio, web, and social advertising copy, and other written materials/signage about available food/beverage services and hotel facilities for public accommodation.Assist in the development of marketing strategies and implement promotional campaigns to maximize sales potential and increase business.Develop plans and prices menus, in conjunction with the Chef/Food and Beverage Director to be approved by the General Manager. Work closely with Executive Chef regarding specialty menu requests and package pricing.Serve as point of contact for new event planning.Organize parties/events as required. In this capacity, coordinate and direct the execution of party floor functions to ensure customer specification/expectations are adhered to and that the function runs smoothly and efficiently based on knowledge of quality food production and service requirements.Respond to inquiries pertaining to requests for information, bidding and planning for events, and confirmation regarding events, both long and short range. Immediately respond to all telephone and email inquiries.Provide written information to customers pertaining to such things as layout of seating plans, menu, pricing, and final contracts in the bidding process.Other related sales duties on own initiative or as may be assigned by the general manager.Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.Understand, adhere to, and enforce all HCH SOPs, Hotel Policies, and Sales and Catering procedures.Take initiative as shown by doing assigned tasks without prompting and developing new sales ideas and programs.Cooperate with others in completing assigned tasks in a teamwork fashion.Adapt to working in a fast-paced and crowded environment during party execution.Use sound judgment in meeting sales objectives and in resolving problem situations.Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.Attend all scheduled meetings and training sessions.Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.Comply with all Hotel and HCH time and attendance policies.Comply with all Hotel and HCH uniform, dress code, and appearance standards.Experience and Skills:
Ability to remain standing for 8 hours.Ability to remain in a stationary position for 8 hours.Ability to occasionally move and lift up to 50 lbs.Ability to walk the property and grounds regularly.Ability to visually survey areas and assess needs.Ability to remain stationary, viewing a computer screen and typing for up to 8 hours.Ability to lift, roll, and stretch in order to move tables and chairs on a regular basis.Ability to move up and down stairs frequently throughout shift.Ability to bend frequently and repetitively during a shift.Ability to use repetitive manual dexterity.Ability to move quickly based on guest needs.Ability to frequently communicate and exchange accurate information effectively.Ability to read, write, understand and speak English.Technology and Equipment:
Microsoft Office, including Outlook, Word, and Excel programs.Property Management System.Point of Sale System.Multi-line Phone System.CB Radio.Credit Card Processing.Various web-based marketing programs.
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Before applying for this role, please read the following information about this opportunity found below.The Centennial Hotel and Granite Restaurant & Bar in historic Concord, NH, managed by Hay Creek Management, is actively searching for a passionate, organized, and results-driven Director of Sales and Marketing to join our team of hospitality professionals.A distinctive element exclusive to Hay Creek Management’s approach to guest service is its
Host Philosophy , which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.Essential Functions:
Solicit hotel room, party/banquet/event catering business. Negotiate rates for all corporate group and catering with potential clients. Visit or call on past and prospective customers to solicit bookings.Produce annual marketing plan and develop aggressive long and short-range sales objectives and promotional programs based on past sales projections and accomplishments.Meet with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines. Manage BEO Meetings weekly.Formulate contracts and solely negotiate all specified event details concerning upcoming engagements.Prepare arrangements with customers for functions that are booked in person, via telephone, or by correspondence. Obtain all pertinent information concerning the event, such as size of party, menu, and schedule of event. Develop detailed Banquet Event Orders according to client requests. Assist operations managers in successfully executing BEO details.Reiterate in contract form all specified event details concerning upcoming engagements.Maintain trace file and follow-up by telephone or on-site visit as needed.Participate in monthly MRM HCH calls with Marketing and Revenue Management teams to discuss promotional opportunities for the property.Prepare statistical forecasts for food/beverage costs, hotel room occupancy, and event scheduling for approval by the General Manager.Develop brochures, newspaper, magazine, radio, web, and social advertising copy, and other written materials/signage about available food/beverage services and hotel facilities for public accommodation.Assist in the development of marketing strategies and implement promotional campaigns to maximize sales potential and increase business.Develop plans and prices menus, in conjunction with the Chef/Food and Beverage Director to be approved by the General Manager. Work closely with Executive Chef regarding specialty menu requests and package pricing.Serve as point of contact for new event planning.Organize parties/events as required. In this capacity, coordinate and direct the execution of party floor functions to ensure customer specification/expectations are adhered to and that the function runs smoothly and efficiently based on knowledge of quality food production and service requirements.Respond to inquiries pertaining to requests for information, bidding and planning for events, and confirmation regarding events, both long and short range. Immediately respond to all telephone and email inquiries.Provide written information to customers pertaining to such things as layout of seating plans, menu, pricing, and final contracts in the bidding process.Other related sales duties on own initiative or as may be assigned by the general manager.Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.Understand, adhere to, and enforce all HCH SOPs, Hotel Policies, and Sales and Catering procedures.Take initiative as shown by doing assigned tasks without prompting and developing new sales ideas and programs.Cooperate with others in completing assigned tasks in a teamwork fashion.Adapt to working in a fast-paced and crowded environment during party execution.Use sound judgment in meeting sales objectives and in resolving problem situations.Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.Attend all scheduled meetings and training sessions.Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.Comply with all Hotel and HCH time and attendance policies.Comply with all Hotel and HCH uniform, dress code, and appearance standards.Experience and Skills:
Ability to remain standing for 8 hours.Ability to remain in a stationary position for 8 hours.Ability to occasionally move and lift up to 50 lbs.Ability to walk the property and grounds regularly.Ability to visually survey areas and assess needs.Ability to remain stationary, viewing a computer screen and typing for up to 8 hours.Ability to lift, roll, and stretch in order to move tables and chairs on a regular basis.Ability to move up and down stairs frequently throughout shift.Ability to bend frequently and repetitively during a shift.Ability to use repetitive manual dexterity.Ability to move quickly based on guest needs.Ability to frequently communicate and exchange accurate information effectively.Ability to read, write, understand and speak English.Technology and Equipment:
Microsoft Office, including Outlook, Word, and Excel programs.Property Management System.Point of Sale System.Multi-line Phone System.CB Radio.Credit Card Processing.Various web-based marketing programs.
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