Bank Fund Staff Federal Credit Union
Communications Center Associate (Contact Center Associate)
Bank Fund Staff Federal Credit Union, Washington, District of Columbia, us, 20022
Description
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.About BFSFCU:Bank-Fund Staff Federal Credit Union (BFSFCU) is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BFSFCU maintains three full-service branches in downtown as well as a full-service Lending Center near Farragut West metro station.The Communications Center Associate provides information on Credit Union products and services, performs account transactions, and resolves account inquiries and issues for members via the telephone, mail, e-mail, fax, and other web-based communications in a professional and confidential manner while upholding the Credit Unions’ service PACT philosophy.Responsibilities
Serves as a primary member contact for issues concerning Credit Union products and services, transactions, maintains a working understanding of Credit Union products, services, policies and procedures in order to effectively assist members.Opens accounts and offers new products and services to both new and existing members.Acts as liaison between members and the Foreign Exchange Office and EFT wire transfer department.Coordinates members’ foreign exchange transaction requests with EFT and the Foreign Exchange office.Performs proper member authentication and completes processing for all transactions, such as deposits, withdrawals, payments, transfers, wire transfer inquiries, and investigations.Assists members with the use of the Audio Response and E-Services, including Online Banking, Billpayer, E-Transfer, Popmoney, and E-Wire.Maintains a thorough understanding of the ATM Network functionality, Shared Branch Network, and Card Services.Maintains a basic understanding of loan servicing functionality.Able to instant issue new debit cards for members.Maintains a working knowledge of all ancillary systems required for job performance.Performs account maintenance as required.Maintains a working knowledge of IRA’s, DBA accounts and trust accounts.Maintains member contact files by updating all necessary documentation and systems.Assists Security with member-reported forgery, fraud, and dispute cases.Participates in annual Information Security refresher training.Participates in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training.Ensures the Credit Union’s safe harbor protections as allowed by the BSA.Complies with the Bank Secrecy Act and participates in BFSFCU’s mandatory compliance training programs.Demonstrates commitment to the Credit Union’s Service PACT philosophy.Related duties as assigned by the Supervisor, Communications Center.RequirementsMinimum Qualifications
Associates Degree or equivalent combination of education and experience.One to two years of relevant customer service experience a plus.Additional Qualifications
Must maintain total confidentiality in handling credit union interaction.Must be available to work any shift required by the Communications Center Department.Ability to work overtime as needed or required.For internal purposes, this position is graded as NE-6.
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Please read the following job description thoroughly to ensure you are the right fit for this role before applying.About BFSFCU:Bank-Fund Staff Federal Credit Union (BFSFCU) is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BFSFCU maintains three full-service branches in downtown as well as a full-service Lending Center near Farragut West metro station.The Communications Center Associate provides information on Credit Union products and services, performs account transactions, and resolves account inquiries and issues for members via the telephone, mail, e-mail, fax, and other web-based communications in a professional and confidential manner while upholding the Credit Unions’ service PACT philosophy.Responsibilities
Serves as a primary member contact for issues concerning Credit Union products and services, transactions, maintains a working understanding of Credit Union products, services, policies and procedures in order to effectively assist members.Opens accounts and offers new products and services to both new and existing members.Acts as liaison between members and the Foreign Exchange Office and EFT wire transfer department.Coordinates members’ foreign exchange transaction requests with EFT and the Foreign Exchange office.Performs proper member authentication and completes processing for all transactions, such as deposits, withdrawals, payments, transfers, wire transfer inquiries, and investigations.Assists members with the use of the Audio Response and E-Services, including Online Banking, Billpayer, E-Transfer, Popmoney, and E-Wire.Maintains a thorough understanding of the ATM Network functionality, Shared Branch Network, and Card Services.Maintains a basic understanding of loan servicing functionality.Able to instant issue new debit cards for members.Maintains a working knowledge of all ancillary systems required for job performance.Performs account maintenance as required.Maintains a working knowledge of IRA’s, DBA accounts and trust accounts.Maintains member contact files by updating all necessary documentation and systems.Assists Security with member-reported forgery, fraud, and dispute cases.Participates in annual Information Security refresher training.Participates in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training.Ensures the Credit Union’s safe harbor protections as allowed by the BSA.Complies with the Bank Secrecy Act and participates in BFSFCU’s mandatory compliance training programs.Demonstrates commitment to the Credit Union’s Service PACT philosophy.Related duties as assigned by the Supervisor, Communications Center.RequirementsMinimum Qualifications
Associates Degree or equivalent combination of education and experience.One to two years of relevant customer service experience a plus.Additional Qualifications
Must maintain total confidentiality in handling credit union interaction.Must be available to work any shift required by the Communications Center Department.Ability to work overtime as needed or required.For internal purposes, this position is graded as NE-6.
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