University of California-Berkeley
Audience Services Assistant Manager (6291U) #71708
University of California-Berkeley, Berkeley, California, United States, 94709
Job ID 71708
Apply fast, check the full description by scrolling below to find out the full requirements for this role.Location Main Campus-Berkeley
Full/Part Time Unspecified
About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature.We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.Departmental Overview Cal Performances is the performing arts presenting, commissioning, and producing organization based at the University of California, Berkeley. Cal Performances at the University of California, Berkeley unites exceptional artists, ideas, and audiences through live performance to enlighten and enrich lives. The organization delivers a diverse artistic and educational mission to the University and surrounding communities.Under the supervision of the Patron Experience Manager, the Audience Services Assistant Manager assists in the efficient operation of all Audience Services activities in various Cal Performances' venues. Responsibilities include operational assistance and administration as well as coordination and supervision of Front of House student staff and volunteers.Application Review Date The First Review Date for this job is: August 23, 2024Responsibilities
Resolves critical issues involving patrons at events such as ticketing problems, late seating, crowd control, facility maintenance, and general public relations, while employing customer service techniques.Facilitates communication and services with concessionaires, caterers, vendors, security personnel, medical technicians, and other Cal Performances departments.Ensures that the ambiance, appearance, and general condition of patron-accessible areas of facilities are appropriate.Reports to Patron Experience Manager and Venue Operations Manager any major safety concerns, and building appearance improvement needs encountered during events.Provides directions and information to patrons on site.Oversees digital and hard-copy signage for events.Manages providing accessibility services for all patrons at events.Assumes leadership role in emergency situations in concert with event manager.Communicates effectively with Artistic Planning, Production, Ticket Office, and Facilities Services.Represents Cal Performances and the University at selected special events.Works with the Patron Experience Manager in the development and implementation of a training program.Assists the Patron Experience Manager in the development and implementation of emergency procedures.Required Qualifications
Experience in Performing Arts, Event Management, and Public Assembly.Excellent customer service skills.Excellent verbal communication skills.Ability to manage diverse customer service activities.Ability to manage a wide variety of events and patrons.Ability to speak in front of large groups of people.Demonstrated leadership skills to effectively recruit, select, train, and motivate student staff members and community volunteers.Strong organizational skills.Good writing skills to prepare clear reports and written instructions.Strong working knowledge of computer systems and software.Initiative and ability to work independently and as part of a team.Ability to work nights, weekends, and holidays.This position requires the successful completion of a criminal background check.Knowledge of ADA regulations and considerations.Salary & Benefits The hourly range that the University reasonably expects to pay for this position is $29.31 - $39.85.How to Apply To apply, please submit your resume and cover letter.Other Information Two Available OpeningsConviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities.Equal Employment Opportunity The University of California is an Equal Opportunity/Affirmative Action Employer.
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Apply fast, check the full description by scrolling below to find out the full requirements for this role.Location Main Campus-Berkeley
Full/Part Time Unspecified
About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature.We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.Departmental Overview Cal Performances is the performing arts presenting, commissioning, and producing organization based at the University of California, Berkeley. Cal Performances at the University of California, Berkeley unites exceptional artists, ideas, and audiences through live performance to enlighten and enrich lives. The organization delivers a diverse artistic and educational mission to the University and surrounding communities.Under the supervision of the Patron Experience Manager, the Audience Services Assistant Manager assists in the efficient operation of all Audience Services activities in various Cal Performances' venues. Responsibilities include operational assistance and administration as well as coordination and supervision of Front of House student staff and volunteers.Application Review Date The First Review Date for this job is: August 23, 2024Responsibilities
Resolves critical issues involving patrons at events such as ticketing problems, late seating, crowd control, facility maintenance, and general public relations, while employing customer service techniques.Facilitates communication and services with concessionaires, caterers, vendors, security personnel, medical technicians, and other Cal Performances departments.Ensures that the ambiance, appearance, and general condition of patron-accessible areas of facilities are appropriate.Reports to Patron Experience Manager and Venue Operations Manager any major safety concerns, and building appearance improvement needs encountered during events.Provides directions and information to patrons on site.Oversees digital and hard-copy signage for events.Manages providing accessibility services for all patrons at events.Assumes leadership role in emergency situations in concert with event manager.Communicates effectively with Artistic Planning, Production, Ticket Office, and Facilities Services.Represents Cal Performances and the University at selected special events.Works with the Patron Experience Manager in the development and implementation of a training program.Assists the Patron Experience Manager in the development and implementation of emergency procedures.Required Qualifications
Experience in Performing Arts, Event Management, and Public Assembly.Excellent customer service skills.Excellent verbal communication skills.Ability to manage diverse customer service activities.Ability to manage a wide variety of events and patrons.Ability to speak in front of large groups of people.Demonstrated leadership skills to effectively recruit, select, train, and motivate student staff members and community volunteers.Strong organizational skills.Good writing skills to prepare clear reports and written instructions.Strong working knowledge of computer systems and software.Initiative and ability to work independently and as part of a team.Ability to work nights, weekends, and holidays.This position requires the successful completion of a criminal background check.Knowledge of ADA regulations and considerations.Salary & Benefits The hourly range that the University reasonably expects to pay for this position is $29.31 - $39.85.How to Apply To apply, please submit your resume and cover letter.Other Information Two Available OpeningsConviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities.Equal Employment Opportunity The University of California is an Equal Opportunity/Affirmative Action Employer.
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