DISH Network L.L.C
CXO Pay TV Command Center Analyst
DISH Network L.L.C, Englewood, Colorado, us, 80151
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Key Responsibilities:
Will be responsible for interval level reporting through out the day
Will be responsible for daily summaries of call volume/aux/any channel issues/outliers
Observe and report real time agent outliers
Observe and report real time channel issues for Dish TV
Troubleshoot and schedule MVDDS sites for maintenance
Ad hock reporting and requests when needed
Skills, Experience and Requirements
Education and Experience:
Bachelor's degree and two years of related experience; or five-plus years of related experience and training; or equivalent combination of education and experience
Skills and Qualifications:
Familiar with GSuite products
SQL experience
Previous Workforce Management experience (real-time or scheduling preferably)
WFM software experience (preferrably Calabrio Teleopti)
Prior Amazon Connect experience
Familiar with Tableau
Salary Ranges
Compensation: $27.02/Hour - $38.70/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Key Responsibilities:
Will be responsible for interval level reporting through out the day
Will be responsible for daily summaries of call volume/aux/any channel issues/outliers
Observe and report real time agent outliers
Observe and report real time channel issues for Dish TV
Troubleshoot and schedule MVDDS sites for maintenance
Ad hock reporting and requests when needed
Skills, Experience and Requirements
Education and Experience:
Bachelor's degree and two years of related experience; or five-plus years of related experience and training; or equivalent combination of education and experience
Skills and Qualifications:
Familiar with GSuite products
SQL experience
Previous Workforce Management experience (real-time or scheduling preferably)
WFM software experience (preferrably Calabrio Teleopti)
Prior Amazon Connect experience
Familiar with Tableau
Salary Ranges
Compensation: $27.02/Hour - $38.70/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.