Telecommunications Specialist

Role Name: Telecommunications EngineerLocation: Brewer, ME (Onsite)Duration : ContractJob Description:Telecommunications Support Services with capabilities of,Telecommunications Hardware Installs, Tests, and TroubleshootsProvide client support on usageCalibrates equipmentAdministrator/maintain systems such as PBX, Phones, Headsets, Nurse Call Systems, Radios, Paging, Overhead Paging, Communications Servers Maintenance, Voice Router configuration, and ACD QueuesIncident ManagementResponsible for the planning and installing of telephone and communications equipment in accordance with established procedures and methodsProject manages medium to large telephone projectsCreate and maintain installation and equipment request formsDocuments and reports daily activities in ServiceNow application for tracking purposesDevelops, implements, and performs routine preventive maintenance and repair programs and maintains an adequate inventory of replacement and repair parts for telephone and communication equipment.Creates and maintains an equipment inventory for all telephone sets, pagers, and all other related itemsPerforms maintenance repairs on all telephone sets and pagers within SLA targetsPrepares and maintains a high-level disaster recovery plan for various communication systems. Plan updates will take place within 7-10 business days of any changes\upgrades to the systemsTroubleshoots and repairs communications equipment throughout the Bassett Healthcare Network including, but not limited to, the Cisco Phone System, Nurse Call Systems, pocket paging controller, and overhead paging.Answers trouble call within 20-30 minutes of received call or pageDocuments downtime and trouble calls within ServiceNowUses troubleshooting techniques to keep downtime to a minimumAssures maximum utilization of communications systems through education.Provides communications equipment training to departments for end-user applications as requestedCreates, maintains and provides quick reference guides and materials for end-users as requestedAdvises leadership on effective communication practices and cost improvementAdvises leadership of trends and opportunities to improve and enhance communications systems and networking performance.Using industry periodicals, books, CBTs and other means provide supervisor with improvement ideasAdministrationResponsible for knowing and complying with Northernlight Policies and the IT departments operational standardsSchedules workload using ServiceNow. With 90-95% accuracyDocuments all work using ServiceNow in accordance with current departmental standards. With 90-95% accuracyAttends and is appropriately prepared for all related meetings and functions, 90-95% attendanceCompletes assigned work in timeframes assigned by management project leader with 90-95% accuracyRemains current with Northernlight's computing environment, fully understands IT tactics and monitors the Master Change ScheduleResponsible for following the department guidelines for requesting time off and monitors own.Thanks & RegardsBhavesh Sharma609-766-0092bhavesh@