Essex Meadows Inc
Senior Systems Analyst - Marketing & Sales
Essex Meadows Inc, Des Moines, Iowa, United States, 50319
Job Description
Implement, maintain, and support information systems to meet the business needs of our organization and scale as we grow. Team members in this position work with the most technically complex areas of the system and serve as a consultant and subject matter expert to the business. Senior Systems Analysts lead projects related to system changes, document business requirements, configure the system, test, and communicate with impacted users via trainings or other communications. Analyze business data for trends and make recommendations for improvements. Works with business partners to identify and implement technological solutions with the goal of improving operational performance or efficiency.
Experience is Everything;
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.
The Role:Serving as a consultant and subject matter expert, establish a trusted relationship with business partners and communities. Understand end user needs and experiences and configure systems and design processes to meet those needs.Collaborates with business partners to create vision and strategic plan for the future of system.Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data as needed.Interprets data, conduct root cause analysis of business problems, or suggest areas for process improvement.Lead projects related to system changes in area of expertise. Establish project timelines, gather business requirements, obtain buy in from key stakeholders, and update training and communication materials as needed.Provide production support for customers by working tickets from the queue. Analyze themes in tickets to determine if a major change to the system is needed or if communication or training materials need to be changed. Respond to urgent and/or complex tickets, utilizing deep system knowledge to solve problems.Configure technically complex system changes, keeping in mind end user experience and usability, scalability, and ease of maintenance.Stay informed of system enhancements and product changes from vendors. Assess changes for impact, applicability, and benefits they will provide to end users.Act as a mentor and trainer for System Support Analysts and Systems Analysts. Train, delegate, and provide feedback and coaching on day-to-day work.Maintains knowledge on developments, trends, and best practices in technology and business networks.Experience:
BS or BA degree in Information Systems, Business, Marketing or related field or equivalent years of experience5+ years related experience. Experience with Salesforce or other marketing and sales systems required.Project management experience preferred Demonstrated success in vendor management to achieve pricing/deadlines.Knowledge & Skills:
Strong problem solving ability with focus on quality and urgencyProvides technical expertise, leadership and project coordination to support the systemStrong leadership and coaching skills Strong documentation and technical writing skillsAbility to provide quality customer service Ability to handle multiple tasks and meet deadlinesAbility to work independently and use good judgment in making routine decisionsThorough and detail-oriented Performs work under minimal supervisionHandles complex issues and only refers the most complex problems to higher-level staffCommunicate with and promptly assist multiple levels ranging from senior leadership to support staffResponsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactionsTake ownership of a project and have the ability to distribute tasks to team members and meet milestone completionMust be able to forecast specific business results and create solutions which will increase efficiency. Senior systems analysts should be familiar with a variety of programming languages to create effective scripts which decrease workloads.Have a thorough understanding of the technology stack within scope applications. Analyze and communicate how a change to tech stack can impact the application's overall functionality.
Why LCS?
Industry leader.
The Nation's third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.
Competitive pay, great benefits and vacation time.
We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.
Collaborative culture.
We're dedicated to creating a collaborative culture that provides an exceptional experience for every employee.
Charity and community involvement.
We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities.
LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development.
Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
Top Iowa Workplace.
LCS employees truly believe we are an employer choice. This recognition is in large part due to the culture of excellence that our employees help deliver every single day.
LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com
Travel Frequency:
0-10%
Job Level: B
Estimated Salary: $83,200 - $104,000
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
LCS IS AN EQUAL OPPORTUNITY EMPLOYER
Implement, maintain, and support information systems to meet the business needs of our organization and scale as we grow. Team members in this position work with the most technically complex areas of the system and serve as a consultant and subject matter expert to the business. Senior Systems Analysts lead projects related to system changes, document business requirements, configure the system, test, and communicate with impacted users via trainings or other communications. Analyze business data for trends and make recommendations for improvements. Works with business partners to identify and implement technological solutions with the goal of improving operational performance or efficiency.
Experience is Everything;
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.
The Role:Serving as a consultant and subject matter expert, establish a trusted relationship with business partners and communities. Understand end user needs and experiences and configure systems and design processes to meet those needs.Collaborates with business partners to create vision and strategic plan for the future of system.Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data as needed.Interprets data, conduct root cause analysis of business problems, or suggest areas for process improvement.Lead projects related to system changes in area of expertise. Establish project timelines, gather business requirements, obtain buy in from key stakeholders, and update training and communication materials as needed.Provide production support for customers by working tickets from the queue. Analyze themes in tickets to determine if a major change to the system is needed or if communication or training materials need to be changed. Respond to urgent and/or complex tickets, utilizing deep system knowledge to solve problems.Configure technically complex system changes, keeping in mind end user experience and usability, scalability, and ease of maintenance.Stay informed of system enhancements and product changes from vendors. Assess changes for impact, applicability, and benefits they will provide to end users.Act as a mentor and trainer for System Support Analysts and Systems Analysts. Train, delegate, and provide feedback and coaching on day-to-day work.Maintains knowledge on developments, trends, and best practices in technology and business networks.Experience:
BS or BA degree in Information Systems, Business, Marketing or related field or equivalent years of experience5+ years related experience. Experience with Salesforce or other marketing and sales systems required.Project management experience preferred Demonstrated success in vendor management to achieve pricing/deadlines.Knowledge & Skills:
Strong problem solving ability with focus on quality and urgencyProvides technical expertise, leadership and project coordination to support the systemStrong leadership and coaching skills Strong documentation and technical writing skillsAbility to provide quality customer service Ability to handle multiple tasks and meet deadlinesAbility to work independently and use good judgment in making routine decisionsThorough and detail-oriented Performs work under minimal supervisionHandles complex issues and only refers the most complex problems to higher-level staffCommunicate with and promptly assist multiple levels ranging from senior leadership to support staffResponsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactionsTake ownership of a project and have the ability to distribute tasks to team members and meet milestone completionMust be able to forecast specific business results and create solutions which will increase efficiency. Senior systems analysts should be familiar with a variety of programming languages to create effective scripts which decrease workloads.Have a thorough understanding of the technology stack within scope applications. Analyze and communicate how a change to tech stack can impact the application's overall functionality.
Why LCS?
Industry leader.
The Nation's third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.
Competitive pay, great benefits and vacation time.
We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.
Collaborative culture.
We're dedicated to creating a collaborative culture that provides an exceptional experience for every employee.
Charity and community involvement.
We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities.
LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development.
Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
Top Iowa Workplace.
LCS employees truly believe we are an employer choice. This recognition is in large part due to the culture of excellence that our employees help deliver every single day.
LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com
Travel Frequency:
0-10%
Job Level: B
Estimated Salary: $83,200 - $104,000
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
LCS IS AN EQUAL OPPORTUNITY EMPLOYER