Clevelcrossing
VP Product Experience Design and Research
Clevelcrossing, Minneapolis, Minnesota, United States, 55423
VP Product Experience Design and Research Posted on
Make sure to apply with all the requested information, as laid out in the job overview below.Sep 22, 2021Apply for this jobProfileThe Vice President, Product Experience Design (XD) and Research will be responsible for developing and executing strategies that ensure the company’s mission to enrich lives through technology is embodied in all of our customer’s experiences. This individual will be a skilled thought leader with expertise in digital product design and a keen ability to communicate research results to leadership. This leader will have a proven track record of using Human Centered Design thinking to develop seamless and exceptional experiences for customers and employees. This leader will play a critical role in driving growth for the company by influencing and collaborating across all customer touchpoints and inspiring others to do the same. The VP Product XD and Research will provide a strategic vision and empower their team from conceptual work all the way through execution. As a leader in the company, this role will be accountable for fostering talent, creating an inclusive culture and establishing a high-performing team that delivers exceptional experiences. The VP Product XD and Research will be a key leader in the company’s Customer Office that leads with vulnerability, empathy, courage, and grace and have a proven track record of networking, assessing, hiring and developing talent.Reports to: SVP, Experience Design, Insights & MeasurementDirect reports: Sr. Directors, Experience Design & Research (team includes about 100 employees)Other key relationships: Digital and Technology leadership, Customer Office leadershipWhat is the work:Lead a large organization of exceptional design professionals, ranging from Experience Designers, Writers, and ResearchersManage and empower Experience Design and Research leadership team as well as coach designers and researchers by helping them grow their skills and leadership experienceInspire a culture of inclusion, insight, and authority on design and researchDevelop a human-centered experience design and research vision and strategy to provide customer and employees exceptional experiencesPartner with Digital and Technology and key business areas to define strategies and execute experiences for customer and employees end-to-endDefine key goals and outcomes for the team and communicate them effectivelyElevate the voice of the Experience Design team company-wideDevelop deep partnerships with cross-functional partners to set strategy, priorities, and resourcingBasic RequirementsThe successful candidate will have at least 15 years of product experience design and/or product research experience, with a heavy emphasis on human-centered design and customer research. This individual will have a minimum of 5 years managing a team and developing enterprise strategies to enhance customer experience.Additional experience includes:Demonstrated success with defining and creating holistic world-class experiences for customers or employeesUnderstanding of digital first practices, including product model and agile practicesSavvy business leader that understands what drives the customer, business and employeesExcellent storyteller with strong executive presenceStrong interpersonal and communications skills that can be deployed to influence across the organizationPreferred RequirementsBachelor’s degree, with an MBA is preferredBased in Minneapolis or Seattle preferred
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Make sure to apply with all the requested information, as laid out in the job overview below.Sep 22, 2021Apply for this jobProfileThe Vice President, Product Experience Design (XD) and Research will be responsible for developing and executing strategies that ensure the company’s mission to enrich lives through technology is embodied in all of our customer’s experiences. This individual will be a skilled thought leader with expertise in digital product design and a keen ability to communicate research results to leadership. This leader will have a proven track record of using Human Centered Design thinking to develop seamless and exceptional experiences for customers and employees. This leader will play a critical role in driving growth for the company by influencing and collaborating across all customer touchpoints and inspiring others to do the same. The VP Product XD and Research will provide a strategic vision and empower their team from conceptual work all the way through execution. As a leader in the company, this role will be accountable for fostering talent, creating an inclusive culture and establishing a high-performing team that delivers exceptional experiences. The VP Product XD and Research will be a key leader in the company’s Customer Office that leads with vulnerability, empathy, courage, and grace and have a proven track record of networking, assessing, hiring and developing talent.Reports to: SVP, Experience Design, Insights & MeasurementDirect reports: Sr. Directors, Experience Design & Research (team includes about 100 employees)Other key relationships: Digital and Technology leadership, Customer Office leadershipWhat is the work:Lead a large organization of exceptional design professionals, ranging from Experience Designers, Writers, and ResearchersManage and empower Experience Design and Research leadership team as well as coach designers and researchers by helping them grow their skills and leadership experienceInspire a culture of inclusion, insight, and authority on design and researchDevelop a human-centered experience design and research vision and strategy to provide customer and employees exceptional experiencesPartner with Digital and Technology and key business areas to define strategies and execute experiences for customer and employees end-to-endDefine key goals and outcomes for the team and communicate them effectivelyElevate the voice of the Experience Design team company-wideDevelop deep partnerships with cross-functional partners to set strategy, priorities, and resourcingBasic RequirementsThe successful candidate will have at least 15 years of product experience design and/or product research experience, with a heavy emphasis on human-centered design and customer research. This individual will have a minimum of 5 years managing a team and developing enterprise strategies to enhance customer experience.Additional experience includes:Demonstrated success with defining and creating holistic world-class experiences for customers or employeesUnderstanding of digital first practices, including product model and agile practicesSavvy business leader that understands what drives the customer, business and employeesExcellent storyteller with strong executive presenceStrong interpersonal and communications skills that can be deployed to influence across the organizationPreferred RequirementsBachelor’s degree, with an MBA is preferredBased in Minneapolis or Seattle preferred
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