Cenero LLC
Field Service Engineer (Audio-Visual Systems) Columbia, Maryland area
Cenero LLC, Columbia, Maryland, United States, 21046
Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!
Take the next step in your career now, scroll down to read the full role description and make your application.JOB SUMMARYThe Field Service Engineer (FSE) would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems. Thinking independently and working within the specified guidelines with minimal supervision, the FSE will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.Provide technical support of audiovisual, videoconferencing, and IT systemsDiagnose audiovisual, videoconferencing, and IT related system problemsProactively manage and resolve system auto-generated Service TicketsRepair audiovisual, videoconferencing, and IT related systems when possible including re-terminating various cablesProvide remote end-user and concierge AV & IT system supportConfigure and program equipment for various applicationsInterface with manufacturers to identify and resolve issuesMake recommendations as to whether it is better to repair or replace a defective productEffectively communicate and document activities such as keeping records up to date and entering accurate time sheet informationDeliver technical training and guidance to clients as well as Cenero personnelProvide professional customer service including rapidly building technical credibility with clients via superior knowledge and serviceProfessionally represent Cenero with Senior-level clients showing empathy, patience, and competenceClearly communicate complex technical concepts to peers, clients, and managementCoordinate required activities with subcontractors, manufacturers, and Cenero personnel through the required management chainRespond to notifications in a timely mannerPerform the duties of a Technical Service Engineer (TSE) when not dispatched in the fieldAnswer customer requests (phone, email and video) and document this activity in Cenero's databaseProduce accurate and timely service quotes using Cenero's tools and formulasKeep digital records up to date (i.e. service tickets, documentation)Maintain a positive work attitude, strong work ethic, and embrace a team centric environmentOther responsibilities as necessary or assigned
QUALIFICATIONSBachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experienceAt least two years of related experience and/or training; or equivalent combination of education and experienceKnowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocolsGeneral knowledge of TCP/IP networking, switches, routers, firewalls and AV over IPGeneral knowledge of computers (Windows based) and office softwareStrong attention to detail and organizational skills are requiredMust be a self-starter with the ability to work independently or part of a teamStrong time management, prioritization and both analytical and diagnostic skills are requiredMust possess exceptional written, oral and interpersonal communication skillsValid Driver's License with minimum of 3 years clean driving recordAudiovisual installation is preferredApplicable manufacturer trainings and certifications are preferred
CERTIFICATES, LICENSES, REGISTRATIONS:CTS General Certification, preferredBiamp/QSC Certification, preferredCrestron Toolbox and CTI-P101 Certificate or higher, preferredCrestron DMC-E-4K Certification, preferredOther applicable industry certifications and training as required.
BENEFITS AND PERKS:Competitive salaryIndustry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverageContribute to your financial security with savings and a 401KInvestment plan with company matchHealth Savings Account (HSA)Flexible Spending Account (FSA)Dependent Care Spending Account (DCA)100% Company paid Life insurance for employees100% Company paid Short Term DisabilityOptional Long Term DisabilityEnjoy paid vacation time and paid holidays annuallyFlexible work environmentPaid Time Off awarded at hireOn-site gym, weight room, locker roomAugment your education with tuition assistance programs.Professional development opportunities to enhance your careerOpportunities to network and connectLucrative Employee Referral programDelicious Free coffee
Company informationSince 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:Proactive Managed Services identify and solve issues before meetings even startUC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functionalReactive Managed Services provide immediate assistance for all tech issuesAn Analytics Dashboard provides detailed data for more informed business planningAV Staffing Services provide on-site support of complex AV technologyWe are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Take the next step in your career now, scroll down to read the full role description and make your application.JOB SUMMARYThe Field Service Engineer (FSE) would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems. Thinking independently and working within the specified guidelines with minimal supervision, the FSE will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.Provide technical support of audiovisual, videoconferencing, and IT systemsDiagnose audiovisual, videoconferencing, and IT related system problemsProactively manage and resolve system auto-generated Service TicketsRepair audiovisual, videoconferencing, and IT related systems when possible including re-terminating various cablesProvide remote end-user and concierge AV & IT system supportConfigure and program equipment for various applicationsInterface with manufacturers to identify and resolve issuesMake recommendations as to whether it is better to repair or replace a defective productEffectively communicate and document activities such as keeping records up to date and entering accurate time sheet informationDeliver technical training and guidance to clients as well as Cenero personnelProvide professional customer service including rapidly building technical credibility with clients via superior knowledge and serviceProfessionally represent Cenero with Senior-level clients showing empathy, patience, and competenceClearly communicate complex technical concepts to peers, clients, and managementCoordinate required activities with subcontractors, manufacturers, and Cenero personnel through the required management chainRespond to notifications in a timely mannerPerform the duties of a Technical Service Engineer (TSE) when not dispatched in the fieldAnswer customer requests (phone, email and video) and document this activity in Cenero's databaseProduce accurate and timely service quotes using Cenero's tools and formulasKeep digital records up to date (i.e. service tickets, documentation)Maintain a positive work attitude, strong work ethic, and embrace a team centric environmentOther responsibilities as necessary or assigned
QUALIFICATIONSBachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experienceAt least two years of related experience and/or training; or equivalent combination of education and experienceKnowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocolsGeneral knowledge of TCP/IP networking, switches, routers, firewalls and AV over IPGeneral knowledge of computers (Windows based) and office softwareStrong attention to detail and organizational skills are requiredMust be a self-starter with the ability to work independently or part of a teamStrong time management, prioritization and both analytical and diagnostic skills are requiredMust possess exceptional written, oral and interpersonal communication skillsValid Driver's License with minimum of 3 years clean driving recordAudiovisual installation is preferredApplicable manufacturer trainings and certifications are preferred
CERTIFICATES, LICENSES, REGISTRATIONS:CTS General Certification, preferredBiamp/QSC Certification, preferredCrestron Toolbox and CTI-P101 Certificate or higher, preferredCrestron DMC-E-4K Certification, preferredOther applicable industry certifications and training as required.
BENEFITS AND PERKS:Competitive salaryIndustry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverageContribute to your financial security with savings and a 401KInvestment plan with company matchHealth Savings Account (HSA)Flexible Spending Account (FSA)Dependent Care Spending Account (DCA)100% Company paid Life insurance for employees100% Company paid Short Term DisabilityOptional Long Term DisabilityEnjoy paid vacation time and paid holidays annuallyFlexible work environmentPaid Time Off awarded at hireOn-site gym, weight room, locker roomAugment your education with tuition assistance programs.Professional development opportunities to enhance your careerOpportunities to network and connectLucrative Employee Referral programDelicious Free coffee
Company informationSince 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:Proactive Managed Services identify and solve issues before meetings even startUC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functionalReactive Managed Services provide immediate assistance for all tech issuesAn Analytics Dashboard provides detailed data for more informed business planningAV Staffing Services provide on-site support of complex AV technologyWe are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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