Senior Content Developer

Position Description

ADP is hiring a Senior Content Developer. This person is an experienced structured author, proficient in DITA XML, who can support information architecture. In this role, you will be the team lead as we refactor unstructured knowledge management articles and evolve our KM library ensuring accuracy through lifecycle maintenance. Responsibilities include authoring and implementing proper reuse strategies plus supporting the team through structural review, mentorship and upskilling. The right candidate will enjoy the individual contributor aspects of authoring, the team lead aspects of providing expertise and guidance to their peers, and the collaboration efforts partnering with other business unit leads to create a unified governance for knowledge management and reuse capabilities.

At ADP we are driven by your success.We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by ourCOREvalues:Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.

Responsibilities:

• Authoring and maintaining your own body of knowledge management content.
• Act as an expert regarding structured authoring and content development.
• Refactor unstructured content into DITA XML using IXIASoft, Oxygen XML Author Eclipse and Web Author maintaining your own book of business.
• Skilled in reusing DITA Content through advanced concepts including Component Referencing, Filtering (DitaVal) and Keys.
• Support a team of authors through structural review, mentorship and upskilling.
• Partner with other Content Developers to align reuse strategy and process/procedures throughout the organization.
• Establish strong working relationships with business and technology leaders across ADP to align our team to the larger ADP organizations governance and advocate for our specific requirements.
• Experience with AI and Salesforce is a plus.

Education:

• A bachelor's degree in information systems, Information Architecture, Computer Science, data governance, data management, Technical Writing or a similar major or the equivalent in experience required.

Competencies:

Required

• 8+ years of experience in information architecture
• In-depth DITA specification knowledge.
• Working understanding of DITA/XML and relevant tools (IXIASoft, Oxygen XML editor).
• Knowledge of ADP Business tools: CCMS, Ixiasoft, SharePoint and Salesforce.
• Ability to analyze content structure for semantic value.
• Comprehension of business drivers and their impact on content creation, reuse, and delivery.
• Demonstrates advanced research and analytical skills.
• Builds relationships with colleagues across departments and seniority levels.
• Presents proposals and projects and has strong communication skills.
• Manages multiple assignments at once and has good project management skills.
• Ability to communicate with leadership in written, presentation, or ad-hoc verbal formats.
• Ability to work independently.
• Strong project management skills and ability to manage multiple projects simultaneously.
• Proven ability to prioritize projects based on business needs and to lead projects.
• Proven ability to facilitate discussions and activities necessary to define and capture complex processes/procedures.
• Ability to collaborate with other roles to create, manage, reuse, customize, and deliver content.
• Technical proficiency with MS Office tools (Excel, Outlook, Word, PowerPoint).
• Superior verbal and written communication presentation skills.

• Training skills necessary to educate others in proper element usage.

Preferred

• Experience implementing new software/tools.

Attributes:

• Self-motivated/takes initiative and proven ability to work independently or in a team.
• Demonstrated ability to multi-task, probe, analyze trends, problem solve complex issues, and recommend appropriate course of action.
• Superior interpersonal and follow-up skills.
• Comfortable facing challenges and leading initiatives for positive change.

Diversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.