Santa Monica-Malibu Unified School District
Audience Services Coordinator
Santa Monica-Malibu Unified School District, Santa Monica, California, United States, 90403
The current vacancy is a part-time, 20 hours per week position. A typical schedule is 6:00pm to 11:00pm Thursday-Saturday and 8:00am to 1:00pm on Sundays. As always, our event schedule determines daily call times.
Apply below after reading through all the details and supporting information regarding this job opportunity.BASIC FUNCTIONUnder general direction, plan, organize, coordinate, and oversee Front of House services for performance facilities.
MINIMUM QUALIFICATIONS EDUCATION:High school diploma or recognized equivalent.
EXPERIENCE:Two (2) year experience coordinating theater operations or event productions, in any combination.
ADDITIONAL REQUIREMENTS/INFORMATION:A valid California Driver's License and the availability of private transportation or the ability to obtain transportation between job sites is required. Irregular work hours, including evenings and weekends, are required. REPRESENTATIVE DUTIES
Oversee Front of House services for event facilities by leading the execution of receptions, special events, intermissions, artist meet-and-greets, and other pre/post event activities.Coordinate and communicate with event staff and organizers regarding Front of House services to provide effective customer service to patrons; resolve issues such as ticketing problems, late seating, crowd control, facility maintenance and general public relations.Develop audience services production plan for each event in coordination with the user groups and department staff.Confer with site administrators, event organizers, and campus staff to arrange details for facility use and overcome any challenges between the event and other events at the site.Ensure ambiance and appearance of lobby, auditorium, restrooms, and other patron accessible areas of the facilities are appropriate; ensure events are accessible to persons with disabilities in accordance with the Americans with Disabilities Act.Coordinate and provide lead direction to classified staff, students, and volunteers in support of event safety, security, parking, set up/strike down, and cleaning.Read and apply applicable district policies, municipal codes, environmental and safety regulations.Conduct facility inspections before, during, and after permits to ensure the user group complies with rules of use and safety regulations.Prepare and maintain accurate records and correspondence.Act as site representative during location filming.Perform other related duties as assigned.JOB REQUIREMENTS
KNOWLEDGE:
Clear and effective oral and written communication skills for all types of audiences.Codes, regulations, and laws related to public assembly and entertainment facilities including, but not limited to, health, fire, safety, Cal OSHA, and ADA compliance.Principles and practices of crowd control, security, safety and risk management.Principles and practices of event management.Principles and practices of recordkeeping and documentation.Principles and practices of theater production.CORE COMPETENCIES:
Attention to Detail – Focusing on details of work content, work steps, and final work products.Customer Focus – Attending to the needs and expectations of customers.Handling Conflict – Managing interpersonally strained situations.Professional Impact – Presenting self as positive representative of the organization.Professional/Technical Expertise – Possessing and applying the know-how of the job.Safety Focus – Showing vigilance and care in identifying and addressing health risks and safety hazards.Self-Management – Showing personal organization, self-discipline, and dependability.Teamwork – Collaborating with others to achieve shared goals.NOTE:
The statements listed above are intended to describe the general nature and level of work being performed by employees in this classification, and are not to be interpreted as an exhaustive list of responsibilities and qualifications required of personnel so classified. Reasonable accommodations will be made so that qualified employees can perform the essential functions of the job.SUPERVISION Supervision is received from the Manager of Facilities and Operations. No supervision is exercised. WORKING CONDITIONSWork is performed both inside and outside in seasonal climate and weather conditions. Physical demands including standing, bending, stooping, crawling, lifting up to fifty (50) pounds, climbing ladders and flights of stairs, walking, and sitting. Irregular work hours (e.g., evening, weekend) are required. THE APPLICATION PROCESS:To be considered for an employment opportunity with the Santa Monica-Malibu Unified School District, it is necessary for you to complete an official District Application and Supplemental Questions.
Resumes will not be accepted in lieu of an application.
The application is part of the examination process and is part of your total evaluation of qualifications for employment.THE EXAMINATION PROCESS:For those candidates who meet the minimum qualifications, the examination process will consist of any one or more of the following: Training and Experience Evaluation, Written Test, Performance Test, and/or Structured Interview. Additional information pertaining to the examination process will be emailed to those candidates who meet the minimum qualifications.ACCOMMODATION FOR DISABLED:If you have a disability that may require an accommodation in any of these examination procedures, please notify the Personnel Commission in writing at the time you submit your application.HOW YOU WILL HEAR FROM US:All correspondence and notifications regarding this recruitment will be sent to the email address you provide. It is your responsibility to review, follow instructions, and respond to information in a timely manner; as if it was a function of your job.
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Apply below after reading through all the details and supporting information regarding this job opportunity.BASIC FUNCTIONUnder general direction, plan, organize, coordinate, and oversee Front of House services for performance facilities.
MINIMUM QUALIFICATIONS EDUCATION:High school diploma or recognized equivalent.
EXPERIENCE:Two (2) year experience coordinating theater operations or event productions, in any combination.
ADDITIONAL REQUIREMENTS/INFORMATION:A valid California Driver's License and the availability of private transportation or the ability to obtain transportation between job sites is required. Irregular work hours, including evenings and weekends, are required. REPRESENTATIVE DUTIES
Oversee Front of House services for event facilities by leading the execution of receptions, special events, intermissions, artist meet-and-greets, and other pre/post event activities.Coordinate and communicate with event staff and organizers regarding Front of House services to provide effective customer service to patrons; resolve issues such as ticketing problems, late seating, crowd control, facility maintenance and general public relations.Develop audience services production plan for each event in coordination with the user groups and department staff.Confer with site administrators, event organizers, and campus staff to arrange details for facility use and overcome any challenges between the event and other events at the site.Ensure ambiance and appearance of lobby, auditorium, restrooms, and other patron accessible areas of the facilities are appropriate; ensure events are accessible to persons with disabilities in accordance with the Americans with Disabilities Act.Coordinate and provide lead direction to classified staff, students, and volunteers in support of event safety, security, parking, set up/strike down, and cleaning.Read and apply applicable district policies, municipal codes, environmental and safety regulations.Conduct facility inspections before, during, and after permits to ensure the user group complies with rules of use and safety regulations.Prepare and maintain accurate records and correspondence.Act as site representative during location filming.Perform other related duties as assigned.JOB REQUIREMENTS
KNOWLEDGE:
Clear and effective oral and written communication skills for all types of audiences.Codes, regulations, and laws related to public assembly and entertainment facilities including, but not limited to, health, fire, safety, Cal OSHA, and ADA compliance.Principles and practices of crowd control, security, safety and risk management.Principles and practices of event management.Principles and practices of recordkeeping and documentation.Principles and practices of theater production.CORE COMPETENCIES:
Attention to Detail – Focusing on details of work content, work steps, and final work products.Customer Focus – Attending to the needs and expectations of customers.Handling Conflict – Managing interpersonally strained situations.Professional Impact – Presenting self as positive representative of the organization.Professional/Technical Expertise – Possessing and applying the know-how of the job.Safety Focus – Showing vigilance and care in identifying and addressing health risks and safety hazards.Self-Management – Showing personal organization, self-discipline, and dependability.Teamwork – Collaborating with others to achieve shared goals.NOTE:
The statements listed above are intended to describe the general nature and level of work being performed by employees in this classification, and are not to be interpreted as an exhaustive list of responsibilities and qualifications required of personnel so classified. Reasonable accommodations will be made so that qualified employees can perform the essential functions of the job.SUPERVISION Supervision is received from the Manager of Facilities and Operations. No supervision is exercised. WORKING CONDITIONSWork is performed both inside and outside in seasonal climate and weather conditions. Physical demands including standing, bending, stooping, crawling, lifting up to fifty (50) pounds, climbing ladders and flights of stairs, walking, and sitting. Irregular work hours (e.g., evening, weekend) are required. THE APPLICATION PROCESS:To be considered for an employment opportunity with the Santa Monica-Malibu Unified School District, it is necessary for you to complete an official District Application and Supplemental Questions.
Resumes will not be accepted in lieu of an application.
The application is part of the examination process and is part of your total evaluation of qualifications for employment.THE EXAMINATION PROCESS:For those candidates who meet the minimum qualifications, the examination process will consist of any one or more of the following: Training and Experience Evaluation, Written Test, Performance Test, and/or Structured Interview. Additional information pertaining to the examination process will be emailed to those candidates who meet the minimum qualifications.ACCOMMODATION FOR DISABLED:If you have a disability that may require an accommodation in any of these examination procedures, please notify the Personnel Commission in writing at the time you submit your application.HOW YOU WILL HEAR FROM US:All correspondence and notifications regarding this recruitment will be sent to the email address you provide. It is your responsibility to review, follow instructions, and respond to information in a timely manner; as if it was a function of your job.
#J-18808-Ljbffr