Second Melody
Account Manager - Social Media
Second Melody, Chester, New Jersey, us, 07930
The Account Manager will serve as the direct link between the agency and the customer, managing day-to-day affairs and ensuring customer satisfaction. They will be tasked with building, maintaining, and growing relationships with our most strategic customers (specifically in the area of social media) while also acting as a liaison between those customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions within the allotted budgets.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Clients choose to work with us both because of what we do and who we are and your help to build, maintain, and grow our team is invaluable to our success.
As it pertains to Second Melody, the Account Manager will achieve this in the following ways:
Directing / 5%
Foster and inspire a deeply collaborative atmosphere and culture
Maintain quality service and account and project management by establishing and enforcing standards
Create and manage consistent communication with employees, department heads and senior management
Solicit customer or client feedback about the success of the team
Promoting / 5%
Build and maintain strong, long-lasting customer relationships
Partner with customers to understand their branding needs and objectives
Effectively communicate the value proposition of Second Melody
Account Management / 45%
Be aware of current marketing, public relations, social media and creator trends across the digital landscape (TikTok, reels, digital ad creative, etc)
Partner with clients on digital marketing and social strategies while suggesting best practices
Be aware of and look for opportunities to further the customer relationship through new projects and revenue streams by pitching social strategies
Create and manage the execution of marketing, communications plans and campaigns across all channels via content calendars
Utilize platforms such as canva, sprout, and airtable for social strategy projects
Manage external vendors including but not limited to digital marketing, public relations and media placement partners
Be attentive and aware of all customer correspondence on assigned projects
Respond to customer requests with informed and helpful next steps and answers
Attend customer meetings and represent the agency and the project in an appropriate manner
Be aware of and look for opportunities to further the customer relationship through new projects and revenue streams
Absorb customer feedback and ask the right questions prior to delivering feedback to creative team
Provide clear direction and strategy to cross-functional internal teams
Review deliverables to make sure they make sense strategically and have been executed accurately before sending to clients
Be aware of the customer’s short term (project) and long term (company) goals and be constantly working towards those goals with suggestions and strategy
Provide pushback to customers on requests that don’t make sense for timelines, budgets or the agency
Present strategy and work to customers for approval
Be an advocate for the creative team and ensure they have time to create
Project Management / 45%
Create and update project timelines being aware of key client deadlines, employee bandwidth and other projects going on
Update project management software tasks and projects
Develop detailed budgets and timelines while tracking internal time spend and client requests against those metrics
Oversee monthly project invoicing
Ensure that all projects are delivered on-time, within scope and within budget
Create and maintain comprehensive project documentation
Ensure accurate hour logging by the team
Allocate tasks to the necessary people, and communicate with them regularly about what is upcoming and the status of each task
Keep stakeholders informed about the project
Hold milestone meetings as the project progresses so everyone can check in with each other and stay on track
Manage hours spent along with out of pocket expenses and compare against the project budget
At the end of projects put together a postmortem report based on profitability and identify what went right and what went wrong
Requirements
Work requirements for the position:
Proven experience in account and project management, specifically for digital marketing services or social media
Possession of creative flair, versatility, conceptual/visual ability and originality
Ability to backup ideas and defend choices with research and reasoning
Ability to interact, communicate and present ideas
Up to date with industry leading software and technologies
Realism regarding time, costs and deadlines
Behavioral Requirements for the position:
A well-balanced tendency towards both the task-oriented and human-side of working in a studio environment
Personable and outgoing when it comes to customer interactions
Focused on the bigger picture of the initiatives
Highly organized, disciplined, driven and energetic
Pays close attention to direction and knows when to check-in or ask for assistance
Exercises excellent judgment in determining what can and cannot be efficiently accomplished prior to receiving approval/direction
Discrete and trustworthy with sensitive firm and customer information
Demonstrate an understanding and commitment to Second Melody, our goals and our growth
Be resourceful. Focus on solutions rather than problems
Desire to help mentor and develop junior members of the team
Benefits
Schedule
Second Melody primarily works remotely with in-person and in-office opportunities
Time Off
Vacation - 12 days
Personal Days - 12 days
Sick - 5 days
Paid Holidays
Benefits
Medical insurance, Second Melody covers 75% of employee’s premium (available after 2 months of full-time employment), dependents can enroll at full premium
Voluntary vision and dental plan
401k
401k company match of 4% of annual salary (available after 1 full year of employment)
Continuing Education
Opportunity for online /in-person training and events to further grow professionally that will be funded by Second Melody
Future Career Growth
Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows
Annual salary for this position is $65,000
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Clients choose to work with us both because of what we do and who we are and your help to build, maintain, and grow our team is invaluable to our success.
As it pertains to Second Melody, the Account Manager will achieve this in the following ways:
Directing / 5%
Foster and inspire a deeply collaborative atmosphere and culture
Maintain quality service and account and project management by establishing and enforcing standards
Create and manage consistent communication with employees, department heads and senior management
Solicit customer or client feedback about the success of the team
Promoting / 5%
Build and maintain strong, long-lasting customer relationships
Partner with customers to understand their branding needs and objectives
Effectively communicate the value proposition of Second Melody
Account Management / 45%
Be aware of current marketing, public relations, social media and creator trends across the digital landscape (TikTok, reels, digital ad creative, etc)
Partner with clients on digital marketing and social strategies while suggesting best practices
Be aware of and look for opportunities to further the customer relationship through new projects and revenue streams by pitching social strategies
Create and manage the execution of marketing, communications plans and campaigns across all channels via content calendars
Utilize platforms such as canva, sprout, and airtable for social strategy projects
Manage external vendors including but not limited to digital marketing, public relations and media placement partners
Be attentive and aware of all customer correspondence on assigned projects
Respond to customer requests with informed and helpful next steps and answers
Attend customer meetings and represent the agency and the project in an appropriate manner
Be aware of and look for opportunities to further the customer relationship through new projects and revenue streams
Absorb customer feedback and ask the right questions prior to delivering feedback to creative team
Provide clear direction and strategy to cross-functional internal teams
Review deliverables to make sure they make sense strategically and have been executed accurately before sending to clients
Be aware of the customer’s short term (project) and long term (company) goals and be constantly working towards those goals with suggestions and strategy
Provide pushback to customers on requests that don’t make sense for timelines, budgets or the agency
Present strategy and work to customers for approval
Be an advocate for the creative team and ensure they have time to create
Project Management / 45%
Create and update project timelines being aware of key client deadlines, employee bandwidth and other projects going on
Update project management software tasks and projects
Develop detailed budgets and timelines while tracking internal time spend and client requests against those metrics
Oversee monthly project invoicing
Ensure that all projects are delivered on-time, within scope and within budget
Create and maintain comprehensive project documentation
Ensure accurate hour logging by the team
Allocate tasks to the necessary people, and communicate with them regularly about what is upcoming and the status of each task
Keep stakeholders informed about the project
Hold milestone meetings as the project progresses so everyone can check in with each other and stay on track
Manage hours spent along with out of pocket expenses and compare against the project budget
At the end of projects put together a postmortem report based on profitability and identify what went right and what went wrong
Requirements
Work requirements for the position:
Proven experience in account and project management, specifically for digital marketing services or social media
Possession of creative flair, versatility, conceptual/visual ability and originality
Ability to backup ideas and defend choices with research and reasoning
Ability to interact, communicate and present ideas
Up to date with industry leading software and technologies
Realism regarding time, costs and deadlines
Behavioral Requirements for the position:
A well-balanced tendency towards both the task-oriented and human-side of working in a studio environment
Personable and outgoing when it comes to customer interactions
Focused on the bigger picture of the initiatives
Highly organized, disciplined, driven and energetic
Pays close attention to direction and knows when to check-in or ask for assistance
Exercises excellent judgment in determining what can and cannot be efficiently accomplished prior to receiving approval/direction
Discrete and trustworthy with sensitive firm and customer information
Demonstrate an understanding and commitment to Second Melody, our goals and our growth
Be resourceful. Focus on solutions rather than problems
Desire to help mentor and develop junior members of the team
Benefits
Schedule
Second Melody primarily works remotely with in-person and in-office opportunities
Time Off
Vacation - 12 days
Personal Days - 12 days
Sick - 5 days
Paid Holidays
Benefits
Medical insurance, Second Melody covers 75% of employee’s premium (available after 2 months of full-time employment), dependents can enroll at full premium
Voluntary vision and dental plan
401k
401k company match of 4% of annual salary (available after 1 full year of employment)
Continuing Education
Opportunity for online /in-person training and events to further grow professionally that will be funded by Second Melody
Future Career Growth
Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows
Annual salary for this position is $65,000