ServiceNow
Sr Digital Marketing Nurture Strategist
ServiceNow, San Diego, California, United States, 92154
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.Job Description We are seeking a highly skilled and experienced Senior Digital Marketing Strategist to join our nurture team. This role is critical in driving our email marketing efforts across various strategic events, webinars, and field marketing events, including trade shows, seminars, workshops, and user groups. The ideal candidate will have a strong background in email marketing, customer lifecycle, exceptional program management skills, and the ability to collaborate effectively with stakeholders.Email Marketing ManagementCollaborate with stakeholders to develop and manage effective segmentation, cadence, test methodologies, and tactics for demand generation email campaigns.Oversee and enforce email strategy, segmentation, prioritization, and governance to ensure alignment with business goals.Ensure adherence to email best practices to drive customer action and engagement and compliance with industry standards as well as privacy policies.Apply and advance knowledge in the professional/technical discipline of email marketing and B2B lead flow.Coordinate and manage internal business reviews and approvals for email campaign rollouts.Understand CMS (Content Management System) and marketing automation systems, integrations, and lead flow to ensure seamless campaign execution and lead management.Program ManagementOversee the planning, execution, and optimization of email marketing campaigns.Coordinate with cross-functional teams to ensure seamless execution and alignment with overall marketing objectives.Manage timelines and resources to deliver high-quality campaigns on schedule.Integrate channels outside of email (digital surround) to enhance the reach and effectiveness of marketing campaigns.Stakeholder ManagementCollaborate with internal stakeholders, including strategic event, AMS field marketing, and webinar teams to gather requirements and align on goals.Analyze, monitor, and develop quarterly business review (QBR) to present and communicate insights of campaign performance to business stakeholders to inform future strategies.Nurture CoordinationDevelop and implement post event email nurture follow-up programs that align with broader digital marketing strategies.Work closely with the digital marketing team to integrate email campaigns with other channels, such as social media, content marketing, and paid advertising.Analyze and report on the effectiveness of holistic digital nurture campaigns and make data-driven recommendations for improvement.Continuous Improvement:Stay up-to-date with industry trends, emerging technologies, and best practices in email marketing and nurture strategies.Identify opportunities for innovation and optimization within email and nurture strategies and tactics.Conduct regular A/B testing to enhance campaign performance and engagement.Demonstrate a clear understanding of marketing testing methodologies and possess an innovative mindset to drive pilots and innovation.Qualifications
Bachelor’s degree in Marketing, Business, or a related field.Minimum of 7-10 years of experience in digital marketing, with a strong emphasis on segmentation, campaign management, and email strategy.Proven ability to develop and execute successful email marketing campaigns.Strong analytical skills with the ability to translate data into actionable insights.Experience with Marketo, AEP and AJO is a plus.Excellent written and verbal communication skills.Strong project management skills with the ability to manage multiple projects simultaneously.Ability to work independently.Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
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The following information provides an overview of the skills, qualities, and qualifications needed for this role.With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.Job Description We are seeking a highly skilled and experienced Senior Digital Marketing Strategist to join our nurture team. This role is critical in driving our email marketing efforts across various strategic events, webinars, and field marketing events, including trade shows, seminars, workshops, and user groups. The ideal candidate will have a strong background in email marketing, customer lifecycle, exceptional program management skills, and the ability to collaborate effectively with stakeholders.Email Marketing ManagementCollaborate with stakeholders to develop and manage effective segmentation, cadence, test methodologies, and tactics for demand generation email campaigns.Oversee and enforce email strategy, segmentation, prioritization, and governance to ensure alignment with business goals.Ensure adherence to email best practices to drive customer action and engagement and compliance with industry standards as well as privacy policies.Apply and advance knowledge in the professional/technical discipline of email marketing and B2B lead flow.Coordinate and manage internal business reviews and approvals for email campaign rollouts.Understand CMS (Content Management System) and marketing automation systems, integrations, and lead flow to ensure seamless campaign execution and lead management.Program ManagementOversee the planning, execution, and optimization of email marketing campaigns.Coordinate with cross-functional teams to ensure seamless execution and alignment with overall marketing objectives.Manage timelines and resources to deliver high-quality campaigns on schedule.Integrate channels outside of email (digital surround) to enhance the reach and effectiveness of marketing campaigns.Stakeholder ManagementCollaborate with internal stakeholders, including strategic event, AMS field marketing, and webinar teams to gather requirements and align on goals.Analyze, monitor, and develop quarterly business review (QBR) to present and communicate insights of campaign performance to business stakeholders to inform future strategies.Nurture CoordinationDevelop and implement post event email nurture follow-up programs that align with broader digital marketing strategies.Work closely with the digital marketing team to integrate email campaigns with other channels, such as social media, content marketing, and paid advertising.Analyze and report on the effectiveness of holistic digital nurture campaigns and make data-driven recommendations for improvement.Continuous Improvement:Stay up-to-date with industry trends, emerging technologies, and best practices in email marketing and nurture strategies.Identify opportunities for innovation and optimization within email and nurture strategies and tactics.Conduct regular A/B testing to enhance campaign performance and engagement.Demonstrate a clear understanding of marketing testing methodologies and possess an innovative mindset to drive pilots and innovation.Qualifications
Bachelor’s degree in Marketing, Business, or a related field.Minimum of 7-10 years of experience in digital marketing, with a strong emphasis on segmentation, campaign management, and email strategy.Proven ability to develop and execute successful email marketing campaigns.Strong analytical skills with the ability to translate data into actionable insights.Experience with Marketo, AEP and AJO is a plus.Excellent written and verbal communication skills.Strong project management skills with the ability to manage multiple projects simultaneously.Ability to work independently.Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
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