JP Morgan Chase & Co.
Quant Analytics Vice President - Digital Marketing Analytics
JP Morgan Chase & Co., Columbus, OH
Job Description
We're driven by curiosity, passion, optimism, and the belief that everybody can grow.
Digital Analytics is tasked with measuring and analyzing the current customer experience when using the bank's web and mobile products and to provide actionable recommendations to enhance the consumer experience in order to build long term, profitable customer relationships. Key constituents will include Digital Management, Product Management, Customer Experience Design, the various consumer lines of business, risk, compliance, and controls.
As a Quant Analytics Vice President in Digital Marketing Analytics team you will be responsible for delivering against the Digital Analytics agenda and working with partners in Digital and across the Consumer Bank. You will work as a member of a cross-functional team to improve the online and mobile experience for our customers. You will be responsible for building relationships with Product partners and delivering actionable Business Intelligence in clear and compelling terms. You will have a passion for data visualization and deep analytical understanding.
Job Responsibilities
Required Qualifications, skills and capabilities
Preferred Qualifications, skills and capabilities
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
We're driven by curiosity, passion, optimism, and the belief that everybody can grow.
Digital Analytics is tasked with measuring and analyzing the current customer experience when using the bank's web and mobile products and to provide actionable recommendations to enhance the consumer experience in order to build long term, profitable customer relationships. Key constituents will include Digital Management, Product Management, Customer Experience Design, the various consumer lines of business, risk, compliance, and controls.
As a Quant Analytics Vice President in Digital Marketing Analytics team you will be responsible for delivering against the Digital Analytics agenda and working with partners in Digital and across the Consumer Bank. You will work as a member of a cross-functional team to improve the online and mobile experience for our customers. You will be responsible for building relationships with Product partners and delivering actionable Business Intelligence in clear and compelling terms. You will have a passion for data visualization and deep analytical understanding.
Job Responsibilities
- Collaborate with partners across Digital functions and LOB's to provide data driven insights to support Digital strategic direction and growth
- Provide consultative support for Digital Product partners driven by fact-based findings
- Evolve and refine measurement frameworks and KPIs for Customer Measurement
- Provide analysis and associated data visualization and story-telling
- Focus and prioritize the analytics agenda to align with overall strategy and business value
- Collaborate within Digital Analytics to enhance the quality and value of team deliverables
- Partner with Data Services and Core Analytics partners to enhance overall performance of Digital Analytics team
Required Qualifications, skills and capabilities
- 6+ years relevant experience analyzing customer experiences
- Demonstrated ability to define business KPIs and establish measurement frameworks
- Structured thinker with passion for analyzing results and digging deeper
- Hands on experience with behavioral and transactional analytics tools and techniques
- Experience working with Business Intelligence (BI) platforms to deliver reports and scorecards
- Experience with Adobe Analytics, Tableau, Alteryx, and SQL preferred
- Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management
- Strong PowerPoint and slide-writing skills to deliver analytical insights preferred
- Post MBA Strategy and/ or Management Consulting experience preferred
- Ability and desire to work in a start-up paced environment and culture
Preferred Qualifications, skills and capabilities
- Digital experience preferred
- Hadoop Hive and Teradata experience a plus
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.