HCL Technologies
Audiovisual Technician
HCL Technologies, Greeley, Colorado, us, 80639
Audio Video Technician
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Greeley, CO
Full Time
Responsibilities for this position may include but are not limited to:
Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Customer Workforce Enablement product.Ensures consistent processes, procedures and technologies are utilized across Customer enterprise environment.Understand and follow direction provided by the team leads and managers of different Customer products and towers.Document recurring issues in the Customer Knowledge BaseDocument in detail case status and tasks / work completed with end users in the Customer ITSM systemFollow the Customer critical incident processProvides technical & meeting room assistance for conference rooms, Webex and Microsoft Teams meetingsManage conferencing events setup and supportManage Audio Visual Preventative Maintenance programsFollow Customer required safety protocols and complete regular trainings on safety and compliance
Required Qualifications:
Bachelor’s degree in IT or Computer Science preferredAbility to be self-motivated and accountable in a fast-pace, independent environmentAbility to think creatively as well as methodically regarding technical issuesStrong interpersonal, customer service, and conflict resolution skillsWillingness to learn and adapt to client culture
Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:Mobile Device Management and Mobile Web Apps, iOS, etc.Windows 10 Operating System advanced troubleshooting; proficient using Windows registryMicrosoft Office 365 advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge/troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrintersTeams Video Conferencing system supportUnderstand and troubleshoot Azure MFADesktop imaging
Experience in desktop and notebook hardware, operating systems and desktop software.Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.
Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of Customer business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints.Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives.Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among Customer and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.
Support Certifications, desired:
Microsoft Certified ProfessionalMicrosoft Certified Technology Specialist
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Greeley, CO
Full Time
Responsibilities for this position may include but are not limited to:
Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Customer Workforce Enablement product.Ensures consistent processes, procedures and technologies are utilized across Customer enterprise environment.Understand and follow direction provided by the team leads and managers of different Customer products and towers.Document recurring issues in the Customer Knowledge BaseDocument in detail case status and tasks / work completed with end users in the Customer ITSM systemFollow the Customer critical incident processProvides technical & meeting room assistance for conference rooms, Webex and Microsoft Teams meetingsManage conferencing events setup and supportManage Audio Visual Preventative Maintenance programsFollow Customer required safety protocols and complete regular trainings on safety and compliance
Required Qualifications:
Bachelor’s degree in IT or Computer Science preferredAbility to be self-motivated and accountable in a fast-pace, independent environmentAbility to think creatively as well as methodically regarding technical issuesStrong interpersonal, customer service, and conflict resolution skillsWillingness to learn and adapt to client culture
Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:Mobile Device Management and Mobile Web Apps, iOS, etc.Windows 10 Operating System advanced troubleshooting; proficient using Windows registryMicrosoft Office 365 advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge/troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrintersTeams Video Conferencing system supportUnderstand and troubleshoot Azure MFADesktop imaging
Experience in desktop and notebook hardware, operating systems and desktop software.Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.
Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of Customer business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints.Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives.Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among Customer and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.
Support Certifications, desired:
Microsoft Certified ProfessionalMicrosoft Certified Technology Specialist