JetBlue
Product Designer Digital Web Experience
JetBlue, Long Island City, New York, United States, 11101
Position SummaryThe Product Designer, Digital Experience Web is a subject matter expert in User Experience (UX) and visual design. In this role, the Product Designer will craft innovative and cohesive digital experiences for our component library, global website elements, and web-based products serving marketing and customer support initiatives. A principal role on the team, this candidate must match the curiosity of other product leads and challenge conventional design wisdom while using data to support their decisions.The Digital Experience team drives our product and design efforts across our digital platforms, with a particular focus on how customers first land on jetblue.com. As a key team member, you will work collaboratively with product managers, delivery teams, and diverse stakeholders to design and implement top-tier digital solutions that meet our business objectives and elevate user experiences.Essential ResponsibilitiesDevelop pioneering and persuasive customer (user) experiences for JetBlue's Digital productsDesign customer facing user interfaces that are leveraged by engineering partners to build a thoughtful Digital experienceAlign with Brand, Marketing and other internal creative groups on our brand identityCollaborate across team with product managers, product leads, technology, other design Subject Matter Experts (SMEs) to drive successful attainment of business goalsManage these development requests via Jira and other Agile processesOther duties as assigned
Minimum Experience and QualificationsHigh School Diploma or General Education Development (GED) DiplomaThree (3) years' experience in product design, user experience (UX)Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and VisioExcellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)Demonstrated technical and analytic ability through a work portfolio presentationExperience in statistical and other quantitative and qualitative analytical methodologiesAvailable for overnight travel (10%)Must pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and QualificationsBachelor's Degree in related disciplineFour (4) years' experience in product design, user experience (UX) with an emphasis on travel experienceExperience in the commercial aviation industries with exposure to supporting IT systems and technologiesWorking knowledge of industry standards in project management and development methodologies (Agile Methods)Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirementsStrong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environmentStrong customer service ethic and an understanding of how IT is ultimately delivers to the customerHigh tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiativesKnowledge of technology fundamentals and concepts including Microsoft technologiesAbility to work well with others and complete tasks with minimal supervisionEffective time management and prioritization skills
Crewmember ExpectationsRegular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
EquipmentComputer and other office equipment
Work EnvironmentTraditional office environment
Physical EffortGenerally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
CompensationThe base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
#LI-AC1#LI-Hybrid
Minimum Experience and QualificationsHigh School Diploma or General Education Development (GED) DiplomaThree (3) years' experience in product design, user experience (UX)Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and VisioExcellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)Demonstrated technical and analytic ability through a work portfolio presentationExperience in statistical and other quantitative and qualitative analytical methodologiesAvailable for overnight travel (10%)Must pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and QualificationsBachelor's Degree in related disciplineFour (4) years' experience in product design, user experience (UX) with an emphasis on travel experienceExperience in the commercial aviation industries with exposure to supporting IT systems and technologiesWorking knowledge of industry standards in project management and development methodologies (Agile Methods)Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirementsStrong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environmentStrong customer service ethic and an understanding of how IT is ultimately delivers to the customerHigh tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiativesKnowledge of technology fundamentals and concepts including Microsoft technologiesAbility to work well with others and complete tasks with minimal supervisionEffective time management and prioritization skills
Crewmember ExpectationsRegular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
EquipmentComputer and other office equipment
Work EnvironmentTraditional office environment
Physical EffortGenerally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
CompensationThe base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
#LI-AC1#LI-Hybrid