Reflex USA
Senior Marketing Associate, Incentives & Retention
Reflex USA, Austin, Texas, us, 78716
About Reflex
Reflex is changing the way that 15-million Americans work in retail. We're building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.
About This Role
Reflex is seeking a strategic and execution-oriented Marketing Associate to own incentive strategy and lead lifecycle marketing for our community of retail associates, we call them Reflexers. You will work closely with Growth, Operations, Product, and Retailer teams to craft comprehensive campaigns that drive best-in-class engagement and retention.
If you're a problem-solver who thrives in fast-paced environments and enjoys building programs from the ground up, this is a unique opportunity to make a tangible impact on Reflex's future, drive significant growth, and champion our mission to create the best way to work in retail.
What You Will Do:Create, own, and execute lifecycle communication and incentive programs to improve frequency, engagement, and retention among active ReflexersPlan and optimize automated and ad-hoc messages across all channels for active ReflexersLeverage data to define leverage points, evaluate campaign efficacy, and drive iterative improvements through robust A/B testingPartner with Operations to prioritize campaigns and ensure alignment with high-level strategy and critical in-the-moment needsAlign marketing efforts with Growth team to ensure a cohesive full-funnel journey for Reflexers to increase lifetime valueCollaborate with Product team to define and prioritize future functionality requestsAdvocate for the Reflexer experience needed to build a lasting, mutually beneficial relationship with ReflexWhat You Should Have:
Bachelor's degree in marketing or a related field, or comparable experience5+ years of marketing or marketplace incentive experience, with demonstrable success in implementing loyalty, CRM, and incentive programs and processesExperience in marketplace businesses is a plusAdvanced experience with tools for campaign management, texts, push notifications, in-app messaging, emails, etc.Exceptional time management and organizational skills with the ability to manage competing priorities and meet deadlinesStrong communication skills, both written and verbalSelf-starter, ideally with experience in a high-paced startup environmentWillingness to take on challenges, learn from failure, work independently, and operate in ambiguityFluency in the language of metrics, transforming data into insights that fuel campaign optimization (SQL skills a bonus)What We're Offering:
Equity grant commensurate with your role as one of the first 40 employees at a fast-growing, early-stage venture-backed companyFull health benefits and flexible vacation policyHybrid team in the heart of downtown AustinDiscounts at your favorite brandsReflex Company Values:
Always Take the StairsFlex in Their ShoesSet New StandardsExtreme OwnershipWin as a TeamPlay All Out
Located in Austin, TX
Our customers and users come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.
Reflex is changing the way that 15-million Americans work in retail. We're building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.
About This Role
Reflex is seeking a strategic and execution-oriented Marketing Associate to own incentive strategy and lead lifecycle marketing for our community of retail associates, we call them Reflexers. You will work closely with Growth, Operations, Product, and Retailer teams to craft comprehensive campaigns that drive best-in-class engagement and retention.
If you're a problem-solver who thrives in fast-paced environments and enjoys building programs from the ground up, this is a unique opportunity to make a tangible impact on Reflex's future, drive significant growth, and champion our mission to create the best way to work in retail.
What You Will Do:Create, own, and execute lifecycle communication and incentive programs to improve frequency, engagement, and retention among active ReflexersPlan and optimize automated and ad-hoc messages across all channels for active ReflexersLeverage data to define leverage points, evaluate campaign efficacy, and drive iterative improvements through robust A/B testingPartner with Operations to prioritize campaigns and ensure alignment with high-level strategy and critical in-the-moment needsAlign marketing efforts with Growth team to ensure a cohesive full-funnel journey for Reflexers to increase lifetime valueCollaborate with Product team to define and prioritize future functionality requestsAdvocate for the Reflexer experience needed to build a lasting, mutually beneficial relationship with ReflexWhat You Should Have:
Bachelor's degree in marketing or a related field, or comparable experience5+ years of marketing or marketplace incentive experience, with demonstrable success in implementing loyalty, CRM, and incentive programs and processesExperience in marketplace businesses is a plusAdvanced experience with tools for campaign management, texts, push notifications, in-app messaging, emails, etc.Exceptional time management and organizational skills with the ability to manage competing priorities and meet deadlinesStrong communication skills, both written and verbalSelf-starter, ideally with experience in a high-paced startup environmentWillingness to take on challenges, learn from failure, work independently, and operate in ambiguityFluency in the language of metrics, transforming data into insights that fuel campaign optimization (SQL skills a bonus)What We're Offering:
Equity grant commensurate with your role as one of the first 40 employees at a fast-growing, early-stage venture-backed companyFull health benefits and flexible vacation policyHybrid team in the heart of downtown AustinDiscounts at your favorite brandsReflex Company Values:
Always Take the StairsFlex in Their ShoesSet New StandardsExtreme OwnershipWin as a TeamPlay All Out
Located in Austin, TX
Our customers and users come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.