DocuSign
Technical Writer and Content Designer
DocuSign, Chicago, Illinois, United States, 60290
Company Overview
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll doIn this role, approximately half your time will be technical writing, and the other half content design.As a Technical Writer, you will create clear, user-friendly documentation and content that helps customers understand and effectively use our products. You will focus on developing content for our products, product integrations and apps, ensuring it meets the needs of both internal and external users. This role requires attention to detail and the ability to simplify complex information. You will work closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances user experience.As a Content Designer, you will act as an integral partner with the Design, Product Management, and Engineering teams. You will focus on making the product easy to adopt. This role helps shape the in-product information for our products and creates engaging website copy to help drive growth. You’ll thrive when writing original copy and collaborating with multiple stakeholders, including Design, Research, Marketing, Product Management, and more.This position is an individual contributor role reporting to the Senior Manager, Product Documentation.ResponsibilityDesign, create, and publish content that is clear, accurate, and easy to understand
Develop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise admins
Ensure timely delivery of content that aligns with product releases and quality standards
Collaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentation
Use feedback and data to make informed content decisions and improve documentation
Contribute to content standards and guidelines, ensuring consistency and clarity
Lead individual projects effectively, meeting deadlines and balancing multiple tasks
Review and revise existing content to ensure it meets current standards and user needs
Write new copy for the Docusign UI and website, including labels, feature naming, instructional in-app user communication, and more
Help drive clarity and consistency in tone and terminology, and use a systemic approach for in-product copy
Collaborate with UX designers to create a cohesive cross-product experience
Serve as the resident UI copy expert, collaborating and coaching for designers, writers, PMs, and engineers as appropriate
What you bringBasic2+ years of experience in technical writing or a related field1+ years of experience in content design, UX copywriting or a related fieldExperience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware)Experience with creating UI content, preferably in a SaaS, software, or hardware environmentExperience with Google WorkspaceA portfolio of UX-focused writing samples and/or style guidelinesExperience working on multi-disciplinary teamsPreferredStrong communication skills, both verbal and writtenExperience writing for a variety of audiences, including enterprise customersFamiliarity with structured-authoring frameworks or tools (e.g., DITA)Familiarity with design tools (e.g., Figma)Ability to use feedback to improve content and contribute to documentation quality
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Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll doIn this role, approximately half your time will be technical writing, and the other half content design.As a Technical Writer, you will create clear, user-friendly documentation and content that helps customers understand and effectively use our products. You will focus on developing content for our products, product integrations and apps, ensuring it meets the needs of both internal and external users. This role requires attention to detail and the ability to simplify complex information. You will work closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances user experience.As a Content Designer, you will act as an integral partner with the Design, Product Management, and Engineering teams. You will focus on making the product easy to adopt. This role helps shape the in-product information for our products and creates engaging website copy to help drive growth. You’ll thrive when writing original copy and collaborating with multiple stakeholders, including Design, Research, Marketing, Product Management, and more.This position is an individual contributor role reporting to the Senior Manager, Product Documentation.ResponsibilityDesign, create, and publish content that is clear, accurate, and easy to understand
Develop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise admins
Ensure timely delivery of content that aligns with product releases and quality standards
Collaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentation
Use feedback and data to make informed content decisions and improve documentation
Contribute to content standards and guidelines, ensuring consistency and clarity
Lead individual projects effectively, meeting deadlines and balancing multiple tasks
Review and revise existing content to ensure it meets current standards and user needs
Write new copy for the Docusign UI and website, including labels, feature naming, instructional in-app user communication, and more
Help drive clarity and consistency in tone and terminology, and use a systemic approach for in-product copy
Collaborate with UX designers to create a cohesive cross-product experience
Serve as the resident UI copy expert, collaborating and coaching for designers, writers, PMs, and engineers as appropriate
What you bringBasic2+ years of experience in technical writing or a related field1+ years of experience in content design, UX copywriting or a related fieldExperience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware)Experience with creating UI content, preferably in a SaaS, software, or hardware environmentExperience with Google WorkspaceA portfolio of UX-focused writing samples and/or style guidelinesExperience working on multi-disciplinary teamsPreferredStrong communication skills, both verbal and writtenExperience writing for a variety of audiences, including enterprise customersFamiliarity with structured-authoring frameworks or tools (e.g., DITA)Familiarity with design tools (e.g., Figma)Ability to use feedback to improve content and contribute to documentation quality
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